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Frequently Asked Questions (FAQs)

This program provides you cashback offers on E-commerce websites like Amazon, Myntra, Swiggy and many more if you shop via ICICI Cashback Deals section. It helps you save on all your regular online purchases across top shopping websites. This program is exclusively made for ICICI Bank customers where you can get best cashback offers on top of all discounts.

You can get cashback on categories from Food, Fashion, Electronics to Travel. ICICI Cashback deals acts as one-stop destination to get top cashback offers. Visit Select the retailer you want to shop on. You will be taken to the retailer site. Shop at the retailer normally and you will get cashback over and above all the other discounts and coupons. After you complete your shopping, your cashback will be tracked which you can transfer in your bank account after it is confirmed.

If you made a purchase less than 3 days ago, please wait a little longer. It can take between 24 hours to 72 hours for retailers to track sales. However, if you made a purchase over 3 days ago but haven’t received an SMS/email acknowledging the purchase from us, please submit a Missing Cashback ticket from your Manage Cashback section within 10 days from the date of transaction. No Missing Cashback Claims will be accepted after 10 days.

In order to submit a Missing Cashback ticket, you need: retailer name, date, transaction amount, order or transaction reference/ID, and any other details that would help the retailer to track your transaction.

Our payment policy in detail:

Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Confirmed’ by the retailers.

When you have earned any Confirmed Cashback, we can pay the money to your ICICI Bank Account via NEFT for free. There are no charges at all.

NEFT Payments are processed as soon as you request for payment. The payment should reach your bank account within 24 to 48 hours.

“Cashback Deals” is a service provided by for ICICI Bank Customer(s)/ users of the ICICI Bank Pockets Mobile Application. ICICI Bank is providing this as a value added service to customers of ICICI Bank/users of ICICI Bank Pockets Mobile Application to enable them to get cash back through on availing/purchasing products/services from various merchants using’s platform. ICICI Bank does not guarantee or warranty or make any representation about the usefulness, worthiness and/or character of the product/service and/or cashback under the offer provided by