OUR BUSINESS MODEL

VISION

To be the trusted financial services provider of choice for our customers, thereby creating sustainable value for our stakeholders.

MISSION

To grow our risk-calibrated core operating profit by:

Delivering products and services that create value for customers
Bringing together all our capabilities to seamlessly meet customer needs
Conducting our business within well-defined risk tolerance levels

CAPITALS

FINANCIAL CAPITAL

Our ability to maintain a strong balance sheet and enable business continuity, sustained growth and shareholder returns.

For further details, please refer to the Management Discussion and Analysis section

HUMAN CAPITAL

Our competent workforce with diverse skill sets and valuable experience.

For further details, please refer to the Human Capital section

INTELLECTUAL CAPITAL

Our ability to stay innovative and develop products and services that provide superior experiences to our customers.

For further details, please refer to the Our Business Strategy section

MANUFACTURED CAPITAL

Our technology architecture along with the network of branches, ATMs and digital channels facilitates seamless delivery of services to customers.

For further details, please refer to the Our Business Strategy section

SOCIAL AND RELATIONSHIP CAPITAL

Our commitment towards social empowerment and a financial ecosystem accessible to all.

For further details, please refer to the Social and Relationship Capital section

NATURAL CAPITAL

Our focus on minimising the impact on natural resources through our operations and through business.

For further details, please refer to the Environmental Sustainability section

VALUE DRIVERS

FINANCIAL CAPITAL

Ensure a resilient balance sheet and strong capital levels
Maintain robust funding profile
Continue to strengthen portfolio quality
Create value for shareholders

HUMAN CAPITAL

Guided by ‘One Bank, One Team’
Enabling cross-functional collaboration
Job rotation
Continuous skill training and capability building
Employee engagement

INTELLECTUAL CAPITAL

Transforming Bank to Bank^Tech
Early adoption of emerging technologies enabling innovation
Partnership with fintechs
Focus on cybersecurity and data privacy
Decongesting processes and improving customer experience

MANUFACTURED CAPITAL

A combination of physical and digital channels enabling seamless service delivery
Strengthening digital capabilities for cost efficiency, process efficiency and enhancing customer experience
Core and supporting IT systems that are responsive and scalable

SOCIAL AND RELATIONSHIP CAPITAL

Engagement with customers, society and other stakeholders
Participating in development efforts through the ICICI Foundation for Inclusive Growth
Empowering rural women entrepreneurs
Financial inclusion

NATURAL CAPITAL

Supporting environment-friendly projects, subject to appropriate risk-return assessment
Efficient energy management in the Bank’s operations
Use of renewable energy
Environment-friendly initiatives

OUTPUTS

Core Operating Profit:

₹ 383.47 billion

in fiscal 2022

Profit After Tax:

₹ 233.39 billion

in fiscal 2022

Loans and Advances:

₹ 8,590.20 billion

at March 31, 2022

Deposits:

₹ 10,645.72 billion

at March 31, 2022

OUTCOMES

FINANCIAL CAPITAL

Core operating profit grew by 22.3% on y-o-y basis and profit after tax by 44.1%
Granular portfolio mix and 72% of loans, excluding rural and retail loans, to entities internally rated A- and above
Net NPA ratio decreased from 1.14% at March 31, 2021 to 0.76% at March 31, 2022
Common Equity Tier 1 ratio of 17.60% at March 31, 2022
Credit cost as percentage of average advances at 1.12% in fiscal 2022
Contingency provisions of ₹74.50 billion at March 31, 2022
Consolidated return on equity of 14.8% in fiscal 2022

HUMAN CAPITAL

Frontline teams reorganised to align with business strategy; new roles created like city business head
Women comprised 31% of total employees at March 31, 2022
49 hours of learning per employee in fiscal 2022
Delivering training in data science, design and technology to create a digitally capable team
Strong industry-academia engagement to create a steady group of bankers with diverse skills

INTELLECTUAL CAPITAL

Growth in digital transactions and digital sourcing of business during the year
iMobile Pay for individuals and InstaBIZ for small businesses transformed to universal apps, thus enabling access to non-Bank account holders
Over three million Amazon Pay credit cards issued till March 31, 2022
ICICI STACK for Corporates, Merchant STACK and solutions for e-commerce ecosystems launched
Collaborating and co-creating innovative products with start-ups

MANUFACTURED CAPITAL

12 ecosystem branches launched in Mumbai and Delhi during fiscal 2022
152 branches added during the year
Decongested activities in client-facing channels by moving 250 services to the backend for processing
34% of mortgage sanctions, by volume, were end-to-end digital in fiscal 2022

SOCIAL AND RELATIONSHIP CAPITAL

The ‘Orange Book’ series introduced for improving financial education and awareness
Sustained improvement in Bank’s Net Promoter Score across products and services
₹2.67 billion spent towards corporate social responsibility initiatives; major focus on water conservation and value chain development
Continuing support to self-help groups and promoting women entrepreneurship

NATURAL CAPITAL

Outstanding portfolio of about ₹ 73.80 billion towards sectors like renewable energy, electric vehicles, green certified real estate, water and waste management and positive impact sectors like khadi and handicrafts at March 31, 2022
Focus on environment and climate related aspects further strengthened in risk management; a Board-approved ESG Policy adopted
260 kWp of new renewable energy capacity added at the Bank’s premises during fiscal 2022
Green certification of Bank’s premises increased to 3.09 million square feet or 23% of total area