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Complaints

How to submit a complaint

If you have a complaint that you would like to submit to the Bank for resolution, please follow the procedure below.

Level 1: Submitting a complaint for the first time

If you are submitting your complaint for the first time, please e-mail your concern to us by clicking on the ‘E-mail’ button below. While doing so, we request you to mention your e-mail ID registered with us, which will assist us in serving you better.

Level 2: You are not satisfied with the first response

If the resolution you received does not meet your expectations, you may communicate your concern further. To do so, please download the ‘Complaint Form’ using the button below, duly fill it with the required details and send it to Mr. Phani Kumar Thota, Head – Phone Banking.

Download Form

You can also raise your concern to the Head – Phone Banking by following the link below:

SUBMIT QUERY/REQUEST

Level 3: You are not satisfied with the second response

If you are unsatisfied with the responses you received after following the first two levels of the complaint mechanism, you may write further to Mr. Vinayak M. More, Principal Nodal Officer. You may do so by mailing a physical ‘Complaint Form’ or by sending an e-mail using the links below.

Download Form Email

Grievance Redressal Mechanism