Personal ›iPal Chatbot

iPal Chatbot

Meet iPal Here

iPal is an omnichannel bot that redefines your banking experience. You can make use of iPal on multiple channels such as Internet banking, iMobile and Pockets.

How can I connect to iPal?

iPal is now available anytime anywhere to answer your questions on any Amazon Alexa and Google Assistant device and make everyday banking easier.

Steps to use ICICI Bank Voice Bot:

Alexa	Google Home
Launch Amazon Alexa Enable ICICI Skill Use the phrase – "Ask ICICI Bank" You'll be connected to iPal Ask your query	Launch Google Home or Google Assistant Use the phrase – "Talk to ICICI Bank" You'll be connected to iPal Ask your query

What can you do with iPal?

You can rely on iPal to many of the day to day activities such as

Banking queries
Apply for product
Locate branch/ATM
Check offers
Account Balance
Recharge
Fund transfer

iPal Features & benefits

ICICI Bank 'iPal' is designed to

Interact using voice command
Available 24*7 at your service
Personalized contextual offers
Conversational way to make your transactions

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Frequently Asked Questions (FAQs) for iPal Chatbot

What is iPal?

iPal is an Artificial Intelligence based virtual financial assistant. It is always available to answer your banking questions, helps you do basic transactions and make everyday banking easier. All answers given by iPal are automated, but iPal is trained to understand your queries and improve the responses.

What can iPal help me with?

iPal can help you with:

General banking queries
Transactions like bill payments, mobile recharge, fund transfer, etc.
Navigate within app/website
Show your personalised offers
Get your branch details, find nearest branch and ATM.

Is it safe and secure?

Yes. Your interactions with iPal are protected by the same industry-leading privacy and security features as the mobile app and Internet Banking.

How to use it?

iPal is available on ICICI Bank website and Mobile Banking apps. Click on the ‘Ask iPal’ bubble on the website and iPal icon on the apps, to initiate the conversation. You can either give voice commands or type your query. To give voice commands on mobile app, click on the microphone icon available on the bottom right side. It will enable the voice input (you will see a bar saying "Listening"). Just ask your query and hit send. The bot will provide the answer.