Response to Pandemic

Amid the continuing pandemic in large parts of fiscal 2022, and its impact on all the stakeholders, ICICI Bank continued to augment its efforts to mitigate its impact on all its stakeholders including employees, customers, and communities. In our outreach towards community welfare, ICICI Foundation too has undertaken an array of measures.

Efforts towards relief to communities

Ensuring safety and well-being of ICICI Bank employees

Serving customers with innovative solutions

Efforts Towards Relief to Communities

In the wake of the Covid-19 pandemic outbreak, ICICI Bank and ICICI Foundation prioritised fortification of the country's health infrastructure as a focus area.

During fiscal 2022, varied efforts were made in this direction. To specifically address the requirements for Covid-19 healthcare, several health equipment like oxygen plants, oxygen concentrators, ambulances, ventilators, hospital beds, and others were provided. ICICI Foundation also facilitated setting up of Covid-19 centres across six locations in India. Further, ICICI Foundation facilitated setting up of a state-of-theart 100-bed wing at Shree Krishna Medical College & Hospital in Muzaffarpur, Bihar. Going beyond supporting Covid-19 healthcare, ICICI Foundation also supplied medical equipment like dialysis machines and equipment for cancer care that were recognised as areas requiring significant support.

39Ambulances

111Ventilators

20Oxygen plants

3,153 Oxygen concentrators

355Power backups

59Solar power backups

Ensuring Well-Being of Employees

Banking being an essential service, ICICI Bank had to ensure continuity in its services to customers while ensuring the safety and well-being of all employees. Covid-19 related protocols of social distancing and sanitisation were followed in every location. The Bank put mechanisms in place to ensure that emotional, medical and physical support were provided to the employees on a real-time basis.

During the pandemic, the Bank undertook efforts for immunising its employees, their family members and staff in its vendor ecosystem. The Bank launched a focused programme to vaccinate its employees and their dependent family members. Planned vaccination drives were conducted in workplaces and vaccination centres in association with hospital partners. Additionally, for small districts and hub locations, local tie-ups for in-hospital vaccination drive were also set up. In case employees availed vaccination at their own expense, the Bank reimbursed for the employees and their dependents. The planned drives included not just ICICI Bank employees and dependents, but also all service partners including security guards, off-roll staff and IT support personnel.