Promoting Rural and Inclusive Banking

Our rural banking business focuses on meeting banking requirements of rural customers by providing them customised products and services that suit their needs. As part of the rural initiatives, we promote financial literacy and expand financial inclusion in unbanked and underserved areas in the rural geographies.

The Bank’s reach in rural areas comprises a large network of branches, ATMs, and our field staff. The Bank has 13,168 Business Correspondents (BCs) providing last-mile access to 20,500 unbanked locations in remote regions.

ICICI Bank’s Rural and Semi-urban Network

2,777

Branches

Over

3,300

ATMs

649

Branches in unbanked villages

As a part of deepening our presence in rural geographies, we have 51% of our pan-India branches opened in rural and semi-urban areas. As many as 649 of our branches are in villages that were previously unbanked and underserved.

At March 31, 2022, the Bank had over 21.1 million Basic Savings Bank Deposit customers, of which around 4.4 million customers’ account were opened under the Pradhan Mantri Jan Dhan Yojana. The Bank imparts financial literacy and encourages and enables these account holders to transact digitally.

We have taken an initiative to address the needs of under-privileged women through Self-Help Groups (SHGs). SHGs refer to a set of about 10 women engaged in livelihood activities. They typically pool their savings and support each other financially. The Bank has provided loans to over nine million women beneficiaries through more than 692,000 SHGs till March 31, 2022. Of these, 3.8 million were first-time borrowers who did not have any exposure with any other Bank.

The Bank also lends to under-privileged women through Joint Liability Groups (JLGs), which are semi-formal groups from the weaker sections of society. Compared to SHGs, these groups are smaller. Lending to these groups is done through partnership with different institutions who have the network to reach out to these segment of customers. The Bank has provided financial assistance to nearly 1.3 million customers through these partnerships.

Women Empowerment

9 Million

Women benefited

692,000

SHGs till March 31, 2022

1.3 Million

Underprivileged women provided finance through Joint Liability Groups (JLGs) partnerships

3.8 Million

First-time borrowers among women beneficiaries

The numbers have been rounded off to the nearest decimal point.

To read more about Self-Help Groups, please refer to pages 61-62, 65-66.

SHG members preparing synthetic wire bags at Kondanayakanahalli village in Vijayanagara district, Karnataka

A stall selling decorative items for trucks and tractors made by an SHG at Nondpura village in Jaipur district, Rajasthan

An SHG member doing embroidery work on a dress in Nashik, Maharashtra

Our Offerings

Loans against gold jewellery

Working capital loans through Kisan Credit Card (KCC)

Financing of post-harvest activities

Farm equipment loans

Financing against warehouse receipts

Personal loans, home loans, auto and two-wheeler loans

Serving Key Rural Ecosystems

ICICI Bank’s inclusive and rural banking approach is inspired by the nation’s deep-rooted ideology of promoting holistic development, with special focus on the deprived sections. Our approach is centred on serving six main rural ecosystems:

Catalysing Growth in the Agriculture Sector

India’s agriculture sector is a significant contributor to the country’s Gross Domestic Product (GDP) and employment generation. Our products in this sector are crafted to meet financial needs of rural customers across the agri-value chain: farm inputs and development, farm production, livestock and dairy, machinery and equipment, mandis and markets, warehousing and storage.

In fiscal 2022, ICICI Bank helped rural businesses combat the Covid-induced challenges by providing them with various process and technology enablers. The end customers and channel members benefited from prompt and appropriate action as a result of these initiatives. These digital initiatives have helped save time and ease hassles of customers, who frequently travel 25-30 kms to reach the nearest branch of a bank.

Composite Model for Loan Delivery to Farmers

Express
Agri

Real-time loan application and KYC at customer’s doorstep

Satellite
Data

Assessment of historical cropping pattern

Video
Discussion

Video interaction platform for critical process of loan approval

Digital
Documents

Digital document generation enabled with eSign

Express Agri

This is a tablet-based app that enables front-end employees to log in loan applications on a real-time basis at the customer’s doorstep. Further, it helps the Bank employee to indicate eligibility of loan applications, complete KYC (Know Your Customer) and provide pre-approved loan offers. Nearly 95% of loan applications for KCC (Kisan Credit Card), SHGs and farm equipment were sourced using Express Agri.

Satellite Data

The Bank uses satellite data to assess creditworthiness of farmers without having to visit the farms. ICICI Bank became the first bank in the country and among the few globally when it started harnessing this technique to underwrite loans in 2021. We use 40 parameters for assessing the soil, irrigation potential, rainfall variations, harvesting and crop patterns. Further, we use this information in combination with financial algorithms to make quick lending decisions for farmers within a few days, in contrast to industry practice of at least 15 days. During fiscal 2022, the Bank has expanded this initiative to more than 2,000 villages across Madhya Pradesh, Maharashtra, Chhattisgarh, Karnataka and Telangana. Looking ahead, we plan to extend this initiative to seven more states.

Video Discussion

The process helps Bank managers to discuss loan approvals with farmers, where physical field investigation is not possible.

Digital Documents

It enables farmers to sign on loan documents in a digital and contactless manner. During fiscal 2022, ICICI Bank enabled eSign of loan documents, bringing in significant savings in terms of time and cost of travel for the customer.

SUCCESS STORY

Thara Mahila Sangham SHG members working at their tailoring unit

Thara Mahila Sangham Self Help Group
Pettah village in Thiruvananthapuram district, Kerala
hyàn]c ambn Ct¸mÄ R§fpsS IpSpw_§fpsS Bhiy§Ä \ndthäm\pw Ip«nIÄ¡ v sa¨s¸« PohnXw \ÂIm\pw Ign-bp¶p. kwL- § -fnse ]ecpw X§fpsS `mhn kpc£nXam¡m³ _m¦pIfn ]Ww \nt£]n¡m³ XpS§n. R§fn ] ecpw Ip«nIÄ¡mbn em] v --tSm¸pIfpw, Snhn, d{^nPtdäÀ, ss{K³UÀ F¶nhbpÄs¸sS hnhn[ Krtlm] IcW§fpw hm§n. sFknsFknsF _m¦nsâ klmbt¯msS Zmcn{Zy¯n \n¶ v IcIbdm³ IgnªXn R§Ä FÃmhcpw hfsc k´pãcmWv.
From impoverishment to a successful tailoring unit

Most of us were daily wagers and were unable to meet both ends. On top of that, some of us took loans at exorbitantly high interest rates from local moneylenders. In an attempt to alleviate our woes, some of us decided to start a small paper bag unit, but our meagre savings were not sufficient to build it. It was then that we came to know of ICICI Bank’s SHG loans. We formed a SHG, Thara Mahila Sangham, and approached the Bank for financial support. We were overjoyed when the Bank sanctioned us the loan. The Bank also counselled us before and after our loan disbursements.

NpcnZmdpIÄ, IpÀ¯n, amI-vkn, t{^m¡pIÄ, jÀ«pIÄ apXemb hkv{X§fn sshZKv²yw t\-Sn-b tijw Hcp ]pXnb ssSednwKv bqWnäv Bcw-`n-¡m-\mbn D] IcW§Ä hm§m³ R§Ä tem¬ D]tbmKn¨p. Xmakn-bmsX t]«bnse Gähpw anI¨ X¿Â bqWnäpIfn H¶mbn R§Ä amdpI-bpw Cc«n hcpam\w t\SpIbpw sNbv-Xp. bqWnänse ssZ\wZn\ Imcy-§Ä \ndth-äp-¶-Xn-\mbn Hcp P\tdädpw Ce{ÎnIv tamt«mdpw hm§n. Xncph\´]pc¯v sSbv-- ednwKv bqWnäp-Ifpw Iq-Sn Xp-S-§m³ R§Ä Ct¸mÄ ]²XnbnSp¶p. (We used the loan to buy equipment to start a new tailoring unit, specialised in women’s wear like Churidhars, Kurti, Maxi, Frocks, and Shirts. Soon, we became one of the most popular tailoring units in Pettah and started earning double of our previous income. We have even bought a generator and an electric motor to facilitate the day-to-day affairs at the unit. We are now planning to expand into two more tailoring units in Thiruvananthapuram.)

hyàn]c-ambn Ct¸mÄ R§fpsS IpSpw_§fpsS Bhiy§Ä \ndthäm\pw Ip«nIÄ¡v sa¨s¸« PohnXw \ÂIm\pw Ign-bp¶p. kwL-§-fnse ] ecpw X§fpsS `mhn kpc£nXam¡m³ _m¦pIfn ]Ww \nt£]n¡m³ XpS§n. R§fn ]ecpw Ip«nIÄ¡mbn em]v--tSm¸pIfpw, Snhn, d{^nPtdäÀ, ss{K³UÀ F¶nhbpÄs¸sS hnhn[ Krtlm] IcW§fpw hm§n. sFknsFknsF _m¦nsâ klmbt¯msS Zmcn{Zy¯n \n¶v IcIbdm³ IgnªXn R§Ä FÃmhcpw hfsc k´pãcmWv. (On the personal front, we are now able to meet the needs of our families and provide our children a better life. Many of the group members have started depositing money in banks to secure their future. Several of us have bought laptops for our kids and various home appliances including TV, refrigerator and grinder. All of us are very happy, as we have managed to come out of the state of extreme poverty with the help of ICICI Bank.)

Avaram Poo Magalir Suya Udavi Kuzhu SHG members running a grocery store and a tiffin stall

Avaram Poo Magalir Suya Udavi Kuzhu Self Help Group
Thiyagarajapuram village in Kallakurichi district, Tamil Nadu
இன்று சைற்றிகரமான, தன்னம்பிக்வக நிவறந்த, இன்னும ெிறப்பான எதிர்காலத்வத எதிர்சகாள்கிறைர்களாக மாற உதைி செய்தவமக்கு ஐெிஐெிஐ ைங்கிக்கு நன்றிவயத் சதரிைித்துக் சகாள்கிதறாம். எங்களது ைளர்ச்ெிவயக் கண்டபிறகு, கிராமத்தில் இருக்கும் மற்ற சபண்களும் தங்களது ைாழ்க்வகவய மாற்றுைதற்கான முயற்ெிகளில் தாமாகதை உற்ொகத்துடன் ஈடுபடத் சதாடங்கியிருக்கின்றனர்.தாடங்கியிருக்கின்றனர்.
From despair to confident growth

There was a time when we could barely make ends meet. Our livelihood depended on the daily wages we earned from seasonal work. Progress was a far cry, as we struggled through our hand-to-mouth existence. But we were keen to change things for the better and decided to form a SHG. Nineteen of us from Thiyagarajapuram village got together to set up the Avaram Poo Magalir Suya Udavi Kuzhu in 2010 with the hope that life would transform for the better for our families and us. Sadly, nothing like that happened. We could not afford to take loan from local moneylenders at high interest rates. We felt we would remain stuck in the vicious cycle of poverty for the rest of our lives.

All that, however, changed few years back, when ICICI Bank extended support to us. We used the money to start various income generation activities, such as flour mill, tiffin stall, provision store and cowshed for dairy. We repaid the loan on time and took another credit facility last year.

இறுதியாக, நாங்கள் கனவு கண்டைாறு எங்களது ெம்பாத்தியம் சபருகி ைளரத் சதாடங்கியதபாது முடிைில்லா சுரங்கப்பாவதயில் ஒளி கெிைவதக் கண்தடாம். எங்களது மகள்களுக்குத் திருமணம் செய்துவைப்பது, நிலம் ைாங்குைது, புதிதாக ை ீடு கட்டுைது அல்லது ஏற்கனதை இருக்கும் ை ீடுகவளச் ெீரவமப்பது தபான்றைற்வற எங்களது ைாழ்நாளில் செய்ய முடியாது என்று நம்பிக்வகயிழந்த நிவல மாறி, அைற்வறச் ெிறப்பாக தமற்சகாள்ள முடிந்தது. (Finally, now we see light at the end of the tunnel as our earnings have started growing the way we had always dreamt they would. We are able to do things, which we had almost given up hope of doing in our lifetime, such as getting our daughters married, purchasing land, construction of a new house or renovation of our houses.)

இன்று சைற்றிகரமான, தன்னம்பிக்வக நிவறந்த, இன்னு ம்ெிறப்பான எதிர்காலத்வத எதிர்சகாள்கிறைர்களாக மாற உதைி செய்தவமக்கு ஐெிஐெிஐ ைங்கிக்கு நன்றிவயத் சதரிைித்துக் சகாள்கிதறாம். எங்களது ைளர்ச்ெிவயக் கண்டபிறகு, கிராமத்தில் இருக்கும் மற்ற சபண்களும் தங்களது ைாழ்க்வகவய மாற்றுைதற்கான முயற்ெிகளில் தாமாகதை உற்ொகத்துடன் ஈடுபடத் சதாடங்கியிருக்கின்றனர். (We are today a successful and confident lot and look forward to an even better future, thanks to ICICI Bank. Seeing our growth, other women from the village are also coming forward to transform their lives.)