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BANK AT A GLANCE

*During fiscal 2023; others at March 31, 2023

More than 28 million users on iMobile Pay

iMobile Pay, ICICI Bank's mobile banking application, has more than 28 million users. The total value of transactions done through this app stood at close to ₹ 9,000 billion in fiscal 2023.

Over 1.5 million users on InstaBIZ

ICICI Bank has over 1.5 million active users on its business banking app, InstaBIZ. Around 225,000 non-ICICI Bank account holders registered on this app. Value of financial transactions on InstaBIZ grew by 22% in fiscal 2023.

Credit card spends grew by 60%

Retail credit card spends grew by 60% in fiscal 2023 compared to the previous year.

FINANCIAL HIGHLIGHTS

MESSAGE FROM THE CHAIRMAN

During fiscal 2023, the Bank continued to focus on profitable growth in business while maintaining a strong balance sheet and robust liquidity. The Bank delivered a healthy growth in profit along with improvement in asset quality parameters.

Girish Chandra ChaturvediChairman

MESSAGE FROM THE WHOLETIME DIRECTORS

Sandeep BakshiManaging Director & CEO

Rakesh JhaExecutive Director

Sandeep BatraExecutive Director

BUSINESS MODEL

OUR BUSINESS STRATEGY

One of the leading private sector banks in India, ICICI Bank continues to focus on reimagining banking and leveraging digital capabilities, anchored to our commitment to be a trusted financial partner for our customers.

FAIR TO CUSTOMER, FAIR TO BANK

As our customer engagement deepened, the Bank aimed to further enhance digital delivery of products and services, offering comprehensive banking solutions with a sharp focus on efficiency and risks.

OUR VALUES

The Bank lays strong emphasis on risk and compliance, and creating awareness among employees on the core values and desired behaviour. Employees are expected to act in accordance with the highest professional and ethical standards.

RISK GOVERNANCE FRAMEWORK

With a focus on responsible and sustainable growth, the Bank continuously endeavours to maintain effective governance, a strong risk culture and robust enterprise risk management framework.

RESPONDING TO RISKS AND OPPORTUNITIES

The Bank recognises the importance of adopting a rigorous approach to understanding and responding to risks and opportunities that enables long-term value creation for all stakeholders.

MATERIALITY ASSESSMENT

Five-step approach for assessing material issues involved:

Stakeholder identification

Identifying the universe of relevant ESG topics

Stakeholder consultation

Data collection and analytics

Calibration of results