VISION

To be the trusted financial services provider of choice for our customers, thereby creating sustainable value for our stakeholders.

MISSION

To grow our risk-calibrated core operating profit by:

Delivering products and services that create value for customers
Bringing together all our capabilities to seamlessly meet customer needs
Conducting our business within well-defined risk tolerance levels

CAPITALS

Our ability to maintain a strong balance sheet and enable business continuity, sustained growth, and shareholder returns.

For further details, please refer to the Management Discussion and Analysis

Our competent workforce with diverse skill sets and valuable experience.

For further details, please refer to the section on Human Capital

Our ability to stay innovative and develop products and services that provide superior experiences to our customers.

For further details, please refer to the section on Our Business Strategy

Our technology architecture along with the network of branches, ATMs, cash recycler machines and digital channels facilitates seamless delivery of services to customers.

For further details, please refer to the section on Our Business Strategy

Our commitment towards social empowerment and a financial ecosystem accessible to all.

For further details, please refer to the section on Social and Relationship Capital

Our focus on minimising the impact on natural resources through our operations and business.

For further details, please refer to the section on Environment and Sustainability

VALUE DRIVERS

Ensure a resilient balance sheet and strong capital levels
Maintain robust funding profile
Continue to strengthen portfolio quality
Create value for shareholders

Guided by ‘One Bank, One Team, One ROE’
Enabling cross-functional collaboration
Job rotation
Continuous skill training and capability building
Employee engagement

Transforming Bank to Bank^Tech
Early adoption of emerging technologies enabling innovation
Partnership with fintechs
Focus on cybersecurity and data privacy
Decongesting processes and improving customer experience

A combination of physical and digital channels enabling seamless service delivery
Strengthening digital capabilities for cost efficiency, process efficiency and enhancing customer experience
Core and supporting IT systems that are responsive and scalable

Engagement with customers, society and other stakeholders
Participating in development efforts through the ICICI Foundation for Inclusive Growth
Empowering rural women entrepreneurs
Financial inclusion

Supporting environment-friendly projects, subject to appropriate risk-return assessment
Efficient energy management in the Bank’s operations
Use of renewable energy
Environment-friendly initiatives

OUTPUTS

Profit Before Tax Excluding Treasury Gains:

₹ 424.73 billion

in fiscal 2023

Profit After Tax:

₹ 318.96 billion

in fiscal 2023

Loans and Advances:

₹ 10,196.38 billion

at March 31, 2023

Deposits:

₹ 11,808.41 billion

at March 31, 2023

OUTCOMES

FINANCIAL CAPITAL

Profit before tax excluding treasury gains grew by 43.0% and profit after tax by 36.7% on y-o-y basis
Granular portfolio mix with 73.5% of corporate loans to entities internally rated A-and above
Net NPA ratio decreased from 0.76% at March 31, 2022 to 0.48% at March 31, 2023
Common Equity Tier 1 ratio of 17.12% at March 31, 2023
Consolidated return on equity of 17.3% in fiscal 2023

HUMAN CAPITAL

Frontline teams reorganised and empowered for enabling 360º customer engagement and leveraging local opportunities
Women comprised 32% of total employees at March 31, 2023
Average person learning days of 12.2 days in fiscal 2023
Diversity, equity and inclusion policy and human rights policy established to promote a culture of no discrimination
Strong industry-academia engagement to create a steady group of bankers with diverse skills

INTELLECTUAL CAPITAL

Value propositions launched for ecosystem of start-ups, capital market participants and students
STACK for real estate sector launched in fiscal 2023; over 20 industry-specific STACKS developed providing bespoke solutions to customers
Over four million Amazon Pay credit cards issued till March 31, 2023
More than 2,000 APIs for retail banking and 180 APIs for corporate banking introduced; over 100 million financial and non-financial transactions per day

MANUFACTURED CAPITAL

Transformed branches into business centres for enabling Customer 360º
482 business centres added during the year
13 exclusive business centres for ecosystem banking across Mumbai, National Capital Region (NCR) and Kolkata
Several initiatives towards enhancing and decongesting the onboarding and servicing experience of customers undertaken during the year

SOCIAL AND RELATIONSHIP CAPITAL

The ‘Orange Book’ series introduced in English and Hindi for educating customers about personal finance
Improvement in Bank’s Net Promoter Score continued across products and services
₹ 4.63 billion spent towards corporate social responsibility initiatives; focussed on healthcare, environment and ecology, sustainable livelihood and societal development
Continuing support to self-help groups and promoting women entrepreneurship

NATURAL CAPITAL

Outstanding portfolio of ₹ 556 billion towards sustainable sector, of which 21.4% was green financing to sectors like renewable energy, electric vehicles, green buildings and water management at March 31, 2023
Framework for Sustainable Financing, Supplier Code of Conduct and Green procurement standards developed to strengthen the focus on environment
Green certification of Bank’s premises increased from 23% of total area in fiscal 2022 to 34% in fiscal 2023

BUSINESS MODEL