We are focussed on growing our core operating profits within the guardrails of risk and compliance. The growing formalisation of the Indian economy and rapid adoption of technology are key growth opportunities. We aim to leverage our technological capabilities and our holistic offerings of financial products and services to create value for our customers.

The Bank’s strategic objective of risk-calibrated growth in core operating profits continued during fiscal 2021. Our core operating profit grew by 16.9% during fiscal 2021 to ₹ 313.51 billion, through the focussed pursuit of target market segments. Our strategy is underpinned by a strong franchise, growing our portfolio in strategically attractive ecosystems and protecting our balance sheet from downside risks. We have adopted a 360° customer-centric approach to tap opportunities across customer segments and create intuitive customer journeys through personalisation and future-ready solutions. We are building capabilities to tap opportunities across ecosystems by leveraging internal synergies across teams, building partnerships and simplifying processes. The twin principles of 'One Bank, One ROE', emphasising the need to maximise the Bank’s share of the target opportunity across all products and services, and 'Fair to Customer, Fair to Bank' emphasising the need to deliver fair value to customers while creating value for shareholders, guide our operations.

Leveraging digital technology is core to every aspect of our business. We leverage digital to decongest and streamline processes; analyse and understand customer needs; and improve customer onboarding and the continuing customer experience. The ICICI STACK, API Banking portal, iMobile, InstaBIZ and internet banking platforms as well as bespoke solutions for corporate and institutional customers provide seamless banking services digitally and enhance customers' transacting experiences. Partnerships with technology companies and platforms with large customer bases and transaction volumes offer unique opportunities for growth, and enhancing service delivery and customer experience. The Bank also has a start-up investment and partnerships team to collaborate with and invest in fintech startups and co-develop products aligned with our digital roadmap.

The Bank launched a first-in-the-industry service through a comprehensive digital banking platform called ICICI STACK, which offers nearly 500 services to ensure uninterrupted banking experiences. This is available on the Bank’s digital platforms where digital account opening, instant loans, investments and health and term insurance are facilitated.