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Commercial Banking
Can a customer view the previous challan on ICICI Bank Internet Banking?
Yes, a customer can view all the challans paid until . With effect from , the customer will only receive debit advice from the Internet Banking portal. For challan download, the customer needs to visit the e-Filing portal.
How can the customer download the challan for Direct Tax payments in e-pay Tax Service at the e-Filing Portal?
The customer needs to login to e-pay Tax Service at the e-Filing Portal to download challans for the Direct Tax payments, processed successfully through any mode. The e-pay Tax Service at e-Filing Portal login link and path to download the challan is as below: Path: login (https://eportal.incometax.gov.in/iec/foservices/#/login) > e-file > E-pay tax > Payment History > Action > Download
Which mode does a customer need to select on e-pay Tax Service at the e-Filing Portal to make a payment of Direct Taxes through Branches?
While generating a challan on e-pay Tax Service at the e-Filing Portal for the payment of Direct Taxes, the customer needs to select the option of “Pay at Bank Counter” from the payment modes available on the portal.
How many Direct Tax transactions can be approved by the checker/ authoriser on CIB?
The checker/ authoriser can approve maximum of 10 transactions at once, when initiated through the Bulk Single Payment option on ANNEXURE-I.
If the transactions status has been confirmed as a success by the bank, but on e-pay Tax Service at the e-Filing Portal, the customer is unable to download the challan, what steps should be taken byIf the transactions status has been confirmed as a success by the bank, but on e-pay Tax Service at the e-Filing Portal, the customer is unable to download the challan, what steps should be taken by
In this exceptional scenario, the customer is suggested to wait for <30-45> minutes for e-pay Tax Service at the e-Filing Portal to update the status. However, in case of further delay, the customer should contact e-pay Tax Service at the e-Filing Portal Customer Care at https://www.incometax.gov.in/iec/foportal/contact-us
If the transactions status has been confirmed as a success by the bank, but on e-pay Tax Service at the e-Filing Portal, it is showing as awaiting bank’s confirmation for the payment, what steps shou
In case the transaction status has been confirmed as a success by the bank, but is still showing as awaiting bank’s confirmation on e-pay Tax Service at the e-Filing Portal, the customer is suggested to wait for <30-45> minutes for the transaction payment status to get updated.
Can transaction details be modified after a Direct Tax transaction is successfully processed?
No modifications/ rectifications, whatsoever can be done in the transaction details/ challans after the payment has been successfully processed.
Will all ICICI Bank Branches accept challan submission for Direct Tax payments in e-pay Tax Service at the e-Filing Portal?
Yes, the customer can make Direct Tax payments through any of the ICICI Bank Branches as all of the branches can accept challan submission.
How can a checker/ authoriser approve a Direct Tax transaction initiated by the maker under e-pay Tax Service at the e-Filing Portal?
The checker/ authoriser can approve a Direct Tax transaction on CIB by using the below path: Login to CIB > Tax/EPFO/ESIC > Direct Tax > Tax Payment > Approval queue for Direct Tax
Can TDS on house property be processed through a Bulk upload?
No, 26QB, 26QC and 26QD will be initiated from the login section on e-pay Tax Service at the e-Filing Portal.
Does the system accept decimal numbers in the amount column in a direct tax payment?
No, the system will not accept the decimal value in the amount.
If the transactions status has been confirmed as a success by the bank, but on e-pay Tax Service at the e-Filing Portal, it is showing as awaiting bank’s confirmation for the payment, what steps shoul
e In case the transaction status has been confirmed as a success by the bank, but is still showing as awaiting bank’s confirmation on e-pay Tax Service at the e-Filing Portal, the customer is suggested to wait for <30-45> minutes for the transaction payment status to get updated.
In case the account has been debited, but transaction status is still showing as pending, what steps should be taken by the customer?
In case the account has been debited but the transaction status is still showing as pending, the customer is suggested to wait for 30-45 minutes for the transaction status to get updated
Is there any provision for reversal of funds for Direct Tax transactions after the payment has been successfully processed?
The Bank will not be able to undertake any refund or reverse the funds, once the payment for Direct Tax transactions is successfully processed. Taxpayers may connect with the Income Tax Department for such requests and follow their prescribed guidelines.
Do Direct Tax transactions have any expiry date in e-pay Tax Service at the e-Filing Portal?
Direct Tax Challan will expire in <15> days, before which the transaction needs to be successfully completed. In case the payment is not completed within <15> days, the generated challan will expire and the customer will need to reinitiate a fresh transaction.
How can a customer upload a bulk file in CIB for processing of Direct Tax transactions in e-pay Tax Service?
Customers can upload a bulk file for processing of Direct Tax transactions on CIB by using the below path: Login to CIB > Tax/EPFO/ESIC > Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct Tax file upload.
Can the processing of the bulk file uploaded on CIB be cancelled, if required, in e-pay Tax Service?
Yes, the customer can cancel the processing of the bulk file uploaded on CIB for processing Direct Tax payments before verification, by using the below path: Login to CIB > Tax/EPFO/ESIC > Tax Payment > Direct Tax > Tax Payment > Bulk Tax Payment > View Uploaded File Details > Action > Cancel File Processing.
Is a Direct Tax bulk file upload format under e-pay Tax Service the same as TIN 1.0?
Yes, the uploaded file format is kept the same, however a few mandatory fields have been made non-mandatory.
From where can a corporate customer download Debit Advice for Direct Tax payments in e-pay Tax Service at the e-Filing Portal?
The customer needs to login to e-pay Tax Service at the e-Filing Portal for downloading challans for the Direct Tax payments processed successfully through any mode. The e-pay Tax Service at the e-Filing Portal login link and path to download the challan is as below: Path: login (https://eportal.incometax.gov.in/iec/foservices/#/login) > e-file > E-pay tax > Payment History > Action > Download
Will a two-factor authentication be applicable for a Retail and Corporate customer while processing Direct Tax payments in e-pay Tax Service at the e-Filing Portal?
Yes, a two-factor authentication (OTP & Grid Card) will be required to process Direct Tax payments.
Through which authorised Branch of ICICI Bank can a customer make payments for Direct Tax transactions under the “Pay at Bank Counter” in e-pay Tax Service at the e-Filing Portal and under which payme
The customer can make payments at any of the ICICI Bank Branches through cash, cheque or DD under the “Pay at Bank Counter” option available on e-pay Tax Service at the e-Filing Portal for a Direct Tax transaction.
How will the customer proceed if the transaction is initiated on NSDL and is unable to find ICICI Bank?
The customer needs to login to e-pay Tax Service at the e-Filing Portal for downloading challans for the Direct Tax payments processed successfully through any mode. The e-pay Tax Service at the e-Filing Portal login link and path to download challan is as below: Path: login (https://eportal.incometax.gov.in/iec/foservices/#/login) > e-file > E-pay tax > Payment History > Action > Download Income Tax Portal using the link – https://www.incometax.gov.in/iec/foportal/
How can a customer login to e-pay Tax Service at the e-Filing Portal for initiating Direct Tax transactions?
The customer will have to visit the e-Pay tax service at the e-Filing Income Tax Portal using the link https://www.incometax.gov.in/iec/foportal/ • e-pay Tax Service at the e-Filing Portal has a pre-login section which can be accessed by the tax payer, by entering their PAN/TAN along with the mobile number and OTP. Through this section, few types of Direct Tax transactions can be initiated. Link for pre-login section: https://eportal.incometax.gov.in/iec/foservices/#/e-pay-tax-prelogin/user-details
Additionally, e-pay Tax Service at the e-Filing Portal also has a logged in section, which can be accessed by the taxpayer, by entering their PAN/TAN and password. Through this section, all types of Direct Tax transactions can be initiated. Link for login section: https://eportal.incometax.gov.in/iec/foservices/#/login
What are the payment modes available for Direct Tax payments on e-pay Tax Service at the e-Filing Portal through ICICI Bank?
The payment modes below will be available on e-Pay tax service at the e-Filing Portal for Direct Tax Payments: • Net Banking • ICICI Bank Debit Card • Pay at the Bank Counter through <5000>+ ICICI Bank Branches.
Can the customer see the Transaction Preview page before making the payment?
The customer needs to login to TIN 2.0 portal for downloading challans for the Direct Tax payments processed successfully thru any mode. TIN 2.0 login link and path to download challan is as below – Path: login (https://eportal.incometax.gov.in/iec/foservices/#/login) >> e-file >> E-pay tax >> Payment History >> Action >> Download
Can the customer pay direct taxes through other bank’s cheques at Branches?Can the customer pay direct taxes through other bank’s cheques at Branches?
Yes, customers and even non ICICI Bank customers can give a request at branches after generating the challan under the ‘Pay at Bank’ counter and selecting ‘Cheque’ as the mode of payment.
Can customer view previous challan on ICICI Bank Internet Banking?
Yes, customer can view all the challans paid until October 31, 2022. With effect from November 01, 2022, customer will only receive Debit advice from Internet Banking portal. For challan download, customer need to visit TIN portal
In case the account has been debited, but transaction status is still showing as pending, what steps should be taken by the customer?
In case the account has been debited but the transaction status is still showing as pending, the customer is suggested to wait for <30-45> minutes for the transaction status to get updated. .
How will the taxpayer be able to identify Direct Tax transactions in the account statement after the payment is processed through Internet Banking?
For identifying a Direct Tax transaction processed through Internet Banking in the account statement, the taxpayer will have to check the narration containing “GIB” and “DTAX”.
Will clearing cheques also be accepted at ICICI Bank Branches for the payment of Direct Tax transactions?
Yes, Non ICICI Bank Cheques and DDs can be accepted.
How can a corporate customer check pending transactions or the next approver’s details for Direct Tax transactions initiated under e-pay Tax Service at the e-Filing Portal?
Corporate customers can check the status of pending transactions or details of the next approver on CIB by using the below path: Login to CIB > Tax/EPFO/ESIC > Direct Tax > Tax Payment > Pending approval for corporate transactions.
How can a checker/ authoriser approve a Direct Tax transaction initiated by the maker through a Bulk file upload in CIB in e-pay Tax Service?
The checker/ authoriser can approve a Direct Tax transaction through a Bulk file upload on CIB by using the below path: Login to CIB > Tax/EPFO/ESIC > Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct Tax file approval.
What is the file format for processing Direct Tax transactions through a Bulk file upload in CIB in e-pay Tax Service?
Customers can download the sample file format for processing of Direct Tax transactions through the Bulk file upload in CIB by using the below path: Login to CIB > Tax/EPFO/ESIC > Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct Tax file upload.
How can a customer view the details of the file uploaded for processing Direct Tax transactions through a Bulk file upload on CIB in e-pay Tax Service?
The customer can view details of the uploaded file for processing Direct Tax transactions through a Bulk file upload on CIB by using the below path:Login to CIB > Tax/EPFO/ESIC > Tax Payment > Direct Tax > Tax Payment > Bulk Tax Payment > View uploaded file details.
Is the bulk upload file format for processing Direct Tax transactions the same in e-pay Tax Service, as it was previously used in TIN 1.0?
Yes, the Bulk upload file format remains the same as was previously used, however a few fields which were mandatory earlier in TIN 1.0, have now been made non-mandatory under e-pay Tax Service, such as Address, City, State, Pin Code, etc.
What fields are mandatory and non-mandatory in the file format for processing Direct Tax transactions through a Bulk file upload on CIB?
All the non-mandatory fields have been defined in the sample file format, available on CIB for the processing of Direct Tax payments through Bulk file uploads, which can be downloaded by using the below path: Login to CIB > Click on Tax/EPFO/ESIC > Click on Direct Tax > Tax Payment > Bulk Tax Payment > Bulk Direct tax file upload.
Can a corporate customer process multiple Direct Tax transactions through file uploads at e-pay Tax Service?
Yes, Bulk File upload is available for customers in e-pay Tax Service as well. The uploaded file can cater to transactions of minor head code 100 (Advance tax), 200 (TDS) and 300 (Self-Assessment) only. [Refer to Annexure -1 for details on minor and major codes).
Will the customer get auto-redirected to e-pay Tax Service at the e-Filing Portal for downloading the challan, after the payment has been completed on the ICICI Bank portal?
In case the customer has initiated a Direct Tax transaction from e-pay Tax Service at e-Filing Portal, the customer will be auto-redirected back to e-pay Tax Service at e-Filing Portal, after the payment is completed, for downloading the challan.
From where can a Retail customer download Debit Advice for Direct Tax payments in e-pay Tax Service at the e-Filing Portal?
The customer needs to login to e-pay Tax Service at e-Filing Portal for downloading challans for Direct Tax payments processed successfully through any mode. The e-pay Tax Service at the e-Filing Portal login link and path to download the challan is as below: Path: login (https://eportal.incometax.gov.in/iec/foservices/#/login) > e-file > E-pay tax > Payment History > Action > Download
Is there any acknowledgment or receipt provided by the bank for the Direct Tax payment processed in e-pay Tax Service at the e-Filing Portal?
Yes, ICICI Bank will be providing a Debit Advice for all Direct Tax transactions and it will include the Challan Reference Number generated on the TIN portal. Debit advice will be available on the same channel that is used for transaction processing.
Which digital channels will be available to a Retail customer for Direct Tax payments under e-pay Tax Service at the e-Filing Portal through ICICI Bank?
The channels below will be available to a Retail customer for Direct Tax payments: • Net Banking through e-pay Tax Service at the e-Filing Portal • ICICI Bank Debit Card through e-pay Tax Service at the e-Filing Portal.
Which digital channels will be available to a corporate customer for Direct Tax payments under e-pay Tax Service at the e-Filing Portal through ICICI Bank?
The channels below will be available to a corporate customer for Direct Tax payments under e-pay Tax Service at the e-Filing Portal: • Net Banking through e-pay Tax Service at the e-Filing Portal
Bulk Upload Option (minor codes 100, 200 and 300 only) • ICICI Bank Debit Card through e-pay Tax Service at the e-Filing Portal.
