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    What does it mean if I get the message, ‘Your Term Loan application could not be processed due to mismatch in your application Name and PAN Name’?

    This means that your application could not be processed as it is mandatory for the application name to match with the name on PAN Card. You can re-apply, ensuring that the name in your application matches with the name on your PAN Card.

    What does it mean if I get the message, ‘Your Term Loan application could not be processed due to mismatch in your application name and Aadhaar registered Name’?

    This means that your application could not be processed as it is mandatory for the application name to match with the name on registered Aadhaar Card. You can re-apply, ensuring that the name in your application matches with the name on your Aadhaar Card.

    What does it mean if I get the message, ‘VKYC declined’?

    This means that your application could not be processed due to non-compliance with our VKYC guidelines and you cannot retry or re-initiate once VKYC is declined. Only one attempt is allowed. 

    What does it mean if I get the message, ‘Your name in the Term Loan application does not match with your name in the Bank Account registered with Google Pay for Business’?

    This means that your application could not be processed as it is mandatory for the application name to match with registered bank account name. Once declined, you cannot change the name and retry. 

    What does it mean if I get the message, ‘Something Went Wrong’?

    This could be due to

    • Unstable/Bad Network– please retry with a stable Wi-Fi/Internet connection

    • Network/Connection Timeout – please refresh the app/close the app and re-open/clear cache and try again

    • Incorrect Language Setting – please check the default language in the application and set it to English if it is not already set.

    How do I foreclose my loan?

    To foreclose your loan please do the following

    • Visit https://clos.icicibank.com/CAOOD/ForeClosureLanding.html

    • Open your Loan application and on the ‘Congratulations’ page you will find the ‘Foreclosure Request’ button to proceed

    • You can also search online through keywords like Merchant Lending Term Loan Closure ICICI Bank, after which, you will be redirected to our website where you will find the option ‘To foreclose your existing Unsecured Merchant Lending Term Loan with ICICI Bank’, please click on ‘Foreclosure Request’ button to proceed.

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