Multi Wallet Prepaid Card FAQs

ICICI Bank Multi Wallet Card is an EMV chip-based Prepaid Card, operated in partnership with VISA. The card balance is divided into six wallets (meal, fuel, communication, lifestyle, travel, medical). The card is accepted at stores that accept VISA cards. It can be used at mapped merchant categories that are configured against the wallets available in the card.

ICICI Bank Multi Wallet Card is designed to be used exclusively for merchant categories that have been configured against the wallet. It is not accepted at any other merchant location.

For e.g. ICICI Bank Multi Wallet Card has six wallets configured against the card: meal, fuel, communication, lifestyle, travel, medical. If the card is swiped at a Food and Beverages (F&B) outlet, the respective meal wallet is debited with the transaction amount.

In case sufficient balance is not available in the meal wallet, the transaction is rejected.

ICICI Bank Multi Wallet Card can be loaded only by corporates, subject to the accumulated balance on the card not exceeding the prescribed limit agreed upon by the corporate and as defined by RBI.

No, you cannot transfer funds from one ICICI Bank Multi Wallet Card to another. The card can be loaded only by corporates, subject to the accumulated balance on the card not exceeding the prescribed limit agreed upon by the corporate and as defined by RBI.
Wallet to wallet transfer within the same card is also not permitted.

No, there is no charge levied on the usage of the card. However, there are charges for re-issuance/replacement of the card. Any surcharge applicable on card usage will be applicable on ICICI Bank Multi Wallet Card and is non-refundable.

You can use the ICICI Bank Multi Wallet Card for online transactions by enabling ECOM transactions through the Pockets app or by contacting our Customer Care.

There are 3 ways to check the balance in your ICICI Bank Multi Wallet Card

• By calling our Customer Care on 1800 1080

• Through the Pockets app (available on Android and iOS)

• Through the Self-Care Portal.

The ICICI Bank Multi Wallet Card is issued with a validity period of 5 years. It is valid till the last day of the expiry month that is mentioned on the card.

You can place a request for a Replacement Card with our Customer Care. The new card will be issued and the available balance will be transferred to the new card within 11 working days. Replacement charges of Rs 199 + applicable GST will be levied on the new card.

If the card is lost or stolen, please call our Customer Care to block it. Our Customer Care Executive, post verification will block your ICICI Bank Multi Wallet Card. On placing a request, a Replacement Card for the same will be provided to you.

You can change the limit for your card by following the path given below:

Pockets app > Prepaid Card > Select your Card > Set limits