FASTag FAQs

You can take only one FASTag for your vehicle. If your FASTag is lost/stolen/damaged, please raise a request for replacement from customer login portal.

You can take only one FASTag for one vehicle. If you have an existing FASTag for your vehicle and wish to take FASTag from any other Bank, you need to close your existing FASTag account. If multiple FASTags are found on a vehicle, the previous FASTag shall be disabled by Bank.

You can close your account from customer portal if you wish to tag FASTag from another Bank. If you have not closed your account and a new FASTag is taken from another Bank, Bank shall disable the existing FASTag. You can close your wallet for refund if any. Any negative balance or pending dues in your wallet should be cleared before purchasing new FASTag.

A. This occurs in any of the following cases.

1. When you declare/upload incorrect Registration Certificate (RC) details or incorrect identity proof details.
2. You improperly upload your RC details and/or ID proof details, leading to unreadable information. We suggest to avoid photocopies.
3. If you apply for FASTag for a category other than Class 4 (car, jeep and light motor vehicles) vehicles.

In scenarios 1 and 2, you can activate your FASTag account by providing the correct RC and/or ID proof details by clicking on the links given below. For point 3, please call our customer care on 1800 210 0104 for resolution.:

Upload RC Copy

1. Enter your FASTag customer ID number (starting with 1XXXXXXX)
2. Enter the applicant’s date of birth as provided during FASTag Account registration
   1. On providing the correct details the screen will further open for the following details
3. Enter the details of your vehicles number plate.
4. Upload RC copy. Kindly ensure the vehicle number plate and vehicle class in the RC copy is properly readable.

You can know your Customer ID through your ICICI Bank FASTag portal.
Please follow the below mentioned steps:

Step 1: Log in to your ICICI Bank FASTag portal. Click here to login 

You can find your customer id on the landing page under account summary.

Alternatively, you can call our customer care @ Toll-Free Number: 1800 2100 104 (Chargeable Number:1860 2670 104) to know your customer id.

No, there is no account closing or deactivation fee.

1. A) In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. Call our Toll-Free Customer Care on 1860-267-0104, to close the Tag. In case there is a balance amount on the FASTag, the amount will get transferred to the account number where the customer would like to transfer the balance amount
2. B) On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing Tag and issue a fresh FASTag, under your name.

or

Click here to login> Manage your account > Change password> Enter current password > Enter new password > Click on update

No, you will need to take two separate FASTags for the two vehicles. You can however, link both tags to one wallet.

If you happen to lose your ICICI Bank FASTag, call the customer helpline number 1860-267-0104 to block the current FASTag and place a request for a replacement Tag, which will be dispatched to the registered address.

You can purchase a FASTag to avail concessions. Once you buy a FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location, to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail a concession on the FASTag assigned to your vehicle.

For details please click here.

Click here to log in > Click on Statements and Activity > Online Activity > Select time period > Click on generate statement > Download the statement. You will find the transaction for all vehicles, here.

The delivery of an ICICI Bank FASTag will depend upon the residential locality of the customer. The ideal delivery time is 7-8 working days.

Transactions through your Tag is only possible when the amount is transferred from your CUG Wallet to Tag.

Two ways to transfer from CUG Wallet to Tag:

Automatic transfer:

1. Step 1: Click here, to log in to the customer portal
2. Step 2: Select 'Payments' from the top menu . Select 'CUG Master Accounts'
3. Step 3: To set a percentile, select 'Proportioning'. Enter the details and activate. For e.g. if your CUG Wallet has INR 1,000 and proportionate is set for 50% then, INR 500 will be transferred to 'Tag'
4. Step 4: To set a minimum and maximum amount under 'Tag', select 'Auto Recharge'. Enter the details and activate. For e.g. if the minimum amount in the 'Tag' balance is set as INR 100 and maximum amount in the Tag balance is set as INR 500, then the system will transfer funds from the CUG wallet, if the 'Tag' balance goes below INR 100.

Manual transfer:

1. Step 1: Click here, to log in to the customer portal
2. Step 2: Select 'Payments' from the top menu ? Select 'CUG Balance Transfer'
3. Step 3: Select 'Tag' Account and recharge the amount to manually transfer the amount from your 'CUG Wallet' to 'Tag'.

For any queries, please reach out on our Toll-Free number 1800-2100-104.

You can change your phone number and e-mail ID. Please follow the following steps. Click Here: to log in> Click edit contact information > Edit phone number or Edit Email Address.

To check FASTag Balance on ICICI Bank FASTag Website

• Log in to the FASTag Customer Portal. You can login here.
• Click on the View Balance option

Once you register for the FASTag service, you will get an SMS update every time the toll amount gets deducted. Along with the deduction amount, you will also be informed about your FASTag Account balance, notifications on low balance, toll payments, recharge confirmations, among others.

Check FASTag Balance Through Customer Care Helpline:

You can call on our customer care helpline to know your ICICI Bank FASTag balance.

Check FASTag Balance Through Miss Call:

Give a missed call on <8010928888> from your registered mobile number.

Click here for details on charges of the ICICI Bank FASTag.

In order to buy additional Tags against your FASTag Customer ID, please call our Customer Care on our Toll-Free Number 1800 2100 104 (Chargeable Number: 1860 2670 104).

A FASTag delivery generally takes 5-7 working days, depending upon the location. To know about the current status of your FASTag, please call our Customer Care on our Toll-Free Number 1800 2100 104 (Chargeable Number: <1860 2670 104>).

If the vehicle is new and does not have a registration certificate, you can still apply for a FASTag based on the Vehicle Identification Number (VIN), also known as Chassis Number.

You may apply for a FASTag by mentioning the chassis number.

To update your vehicle number, click here.

You will get the SMS alerts on the number that you have registered, while applying for the ICICI Bank FASTag.

If you wish to edit or change your registered mobile number for FASTag, please contact us on our Customer Care numbers. Please call on 1800-210-0104 (Toll Free)/1860-267-0104 (Chargeable) for assistance.

You can also edit the phone number through the ICICI Bank FASTag portal. Please follow the following steps:

1. Step 1: Click Here to log in
2. Step 2: In Manage Your Account, click edit contact information
3. Step 3: Edit phone number and save.

Tags may be blacklisted for various reasons, such as a letter from a government authority or a wallet that has gone into a negative balance. Tags that have been blacklisted due to government authority requests, will become active only if we receive a request from them after the account has been recharged with an adequate balance.

For offline application:

You will need to carry the originals as well as the copies of your KYC documents. You need to submit the following documents along with your application for FASTag:

• Registration Certificate (RC) of the vehicle
• A passport size photograph of the owner of the vehicle
• KYC documents as, per the category of the owner of the vehicle:

Individual

• ID proof and Address proof from the list mentioned, and one passport size photograph

• Driving Licence, PAN Card (PAN Card issued in India is no longer considered as a valid identity proof), Passport, Voter ID Card, Aadhaar Card (with address)
• A valid driving licence would be sufficient for Address and ID proof.

Corporate

• In case of a sole proprietorship: The PAN Card of the proprietor, the address proof of the proprietor, Shop Act or other proof of firm
• In case of partnership firms: The PAN Card of the entity, a photo ID of the signing authority, the names and address of the partners, the partnership deed and the registration certificate of the firm
• In case of private companies and public companies: The PAN Card of the entity, a photo ID of the signing authority, the list of directors with addresses and the certificate of incorporation

Our representative will give you an application form, which you need to fill and submit. All the documents required for a FASTag application should be in the name of the vehicle owner. If the owner is not present at the time of application, the driver will need to submit their photo ID proof. A valid driving licence would be sufficient as proof of address and identity.

Online Application:

Following are the documents required:

1. Vehicle Registration Certificate
2. PAN Card, Driving Licence, Voter ID Card, Passport (First and Last Page)

You need to first raise a query by logging in to the customer portal. The query will be checked by the team and if found valid, the refund process will be initiated. You will receive the refund in your FASTag account. For more details, Click here

Once your FASTag account is created, click Here and register yourself, to generate your User ID and password. To register yourself, you need to enter all the required information in the relevant prompts. Once you've submitted the information, the system will send an SMS with your login details to your mobile number registered with us. Alternatively, you may call our Toll-Free Customer Care on 1860-267-0104, for assistance.

It’s simple, just recharge your card and use it. If the tag has been blacklisted because of negative balance, then recharging it will automatically make the FASTag active.

A Tag corresponds to a particular vehicle, while the wallet is a pool of money which can be used to transfer money to any individual tag accounts mapped under it. A CUG Wallet acts as a parent and the Tag acts like a child. All child accounts are to be mapped under their parent account i.e., CUG Wallet. The deduction at the time of toll payment is done through the Tag account. Click here to know more

Checking FASTag Balance on ICICI Bank FASTag Website Click here to begin 

• Log in to the FASTag Customer Portal
• Click on the View Balance option

Once you register for the FASTag service, you will get an SMS update every time the toll amount gets deducted. Along with the deduction amount, you will also be informed about your FASTag Account balance, notifications on low balance, toll payments, recharge confirmations, among others.

Check FASTag Balance Through Customer Care Helpline:

You can call on our customer care helpline to know your ICICI Bank FASTag balance.

Check FASTag Balance Through Miss Call:

Give a missed call on <8010928888> from your registered mobile number.

If you already have an ICICI Bank FASTag affixed to your new vehicle in your name, you just need to check the balance on the FASTag. To check the balance, simply give a missed call to 801092 8888, from your registered mobile number. If there is sufficient balance in your FASTag account, you can start using the Tag. These Tag are pre-activated, i.e., there is no need to activate these Tags.

Reset FASTag password:

E-toll is ICICI Bank FASTag’s mobile app.

The features of e-toll are as follows:

• Recharge you FASTag anytime anywhere with convenient recharge options - Internet Banking, payment gateway
• Fast and secure OTP based login
• View and transact on all your FASTags
• Check balance and generate statement
• Find toll fare for trips.

For more details on ICICI Bank FASTag, please visit www.icicibank.com/fastag.

If the Tag goes below the minimum required balance, then it is blacklisted. The minimum required balance is INR 100.

An ICICI Bank FASTag has a validity of 5 years.

Steps to set Standing Instructions (SI):

1. 1. Log in to the FASTag customer portal. Click Here to log-in
2. 2. From the top menu, select Payments > Standing Instructions
3. 3. From the drop-down, if Payment Mode is selected as:
   • a) Retail Internet Banking (RIB):
   • Enter the Threshold Amount, Top-up Amount, Start Date and select the Submit button
   • You will be redirected to the Internet Banking login page; enter your credentials here and select the 'Login' button.
   • Enter the details in the Payment Details page and select the Pay button.
   • Authorise the transaction by entering the 'OTP', which will be received on your registered mobile number and the grid details, as available on your Debit Card.
   • Select the Submit button.
   • You will receive a confirmation that the SI has been enabled, successfully.
   • b) Corporate Internet Banking (CIB):
   • Enter your 'CIB User ID', 'CIB Account Number, 'Threshold Amount', 'Top-up Amount', 'Start Date' and select the 'Submit button
   • Your user details will be saved successfully and the request will be sent to the approver, as per the standard approval process defined for the mentioned Current Account.
   • The approver should log in to the CIB portal
   • On the Homepage, select Pending on me Connected Banking approval. Select the checkbox and click on the Approve button.
   • Once the request is approved, the SI status will be enabled.
   • Basis the Start Date, the transactions will be triggered, automatically.
   • E.g. in your SI, if you enter the 'Threshold Amount' as INR <500>, 'Top-up Amount' as INR <1,000> and 'Start Date' as , then starting , your SI will be set. As soon as your account goes below INR <500> threshold, it will get automatically

If your FASTag Account is debited multiple times, at the same plaza, on the same day and time, then raise a Subtype as Duplicate transaction, at plaza/double debit. Please follow the below mentioned steps:

Click here  to log in to your portal > Help Desk > Raise Request / Complaint > Dispute Transaction/Charge Back > Subtype > Duplicate transaction at plaza/double debit

For more details, click here. 

After recharging your ICICI Bank FASTag if the amount is not reflected in the Tag account, please check your CUG Wallet.

If the CUG Wallet balance remains the same before and after recharge, please call our customer helpline number @ Toll-Free Number: 1800 2100 104 (Chargeable Number:1860 2670 104).

To check your ICICI Bank FASTag status:

1. Click Here to log in to the FASTag customer portal.
2. You can also contact the Customer Care Number on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable). You will also receive an SMS alert for any transaction done on your tag or when your tag balance goes low or negative.

Your issue will be resolved within 25 working days of raising the complaint. For more details, click here

Your ICICI Bank FASTag will be delivered to the registered address updated with us.

Address of delivery:

It will be delivered to the same address, which had been entered while applying for ICICI Bank FASTag.

We are the first bank to successfully use FASTags for parking payments at:

1. GMR airport, Hyderabad
2. Brookefield Mall, Bangalore
3. Spaze IT Park, Gurgaon
4. Technopark, Trivandrum

One wallet is a concept of only one account. There is no parent and child account, as in the case of a CUG and Tag account. The transactions will take place through this one wallet, itself.

Yes, you can raise all your complaints simultaneously. There is a bulk dispute option available in your portal to raise all the complaints, simultaneously.

Follow the following steps to raise bulk disputes: &nbps; Log in to your portal > Help Desk > Bulk Dispute Complaints You can also fill in the data on an excel sheet and then upload it on your portal Link for Login:

Recharge through customer FASTag login - Tag Account / Vehicle No.: Rs 100 Customer ID / One wallet: Rs 1,000 for Corporate and Rs 500 for Individual.

To recharge through Internet Banking:

1. Step 1: Log in to Internet Banking with user credentials
2. Step 2: Select Payments & Transfer, from the top menu
3. Step 3: Select Buy/Recharge FASTag and click on the Recharge tab
4. Step 4: To recharge a tag, select Vehicle Recharge and to recharge a wallet select CUG Wallet recharge
5. Step 5: If you have selected Vehicle Recharge;
   • Enter Vehicle Registration Number > Enter Recharge Amount > Select Debit Account > Click on Pay Now.
   • If you have selected CUG Wallet recharge:
   • Enter Customer ID > Enter Recharge Amount > Select Debit Account > Click on Pay Now.

You will receive an SMS containing the Toll Name, Transaction Date, Transaction Amount and Available Balance in your FASTag account, on your registered mobile number, once you have paid using FASTag at a toll.

To check your balance in the tag account, you may refer to the details below:

Please call on 1800-210-0104 (Toll Free)/ 1860-267-0104 (Chargeable) for assistance.

OR, To check the FASTag balance, simply give a missed call to 801092 8888, from your registered mobile number.

For the benefits of an ICICI Bank FASTag, click here.

Please get in touch with our Customer Care on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable) for assistance.

WhatsApp Banking provides the following services under ICICI Bank FASTag:

1. Check Tag Balance
2. See Tag transaction details
3. Request for a New Tag
4. Update the Vehicle Licence plate number

Please follow the steps mentioned below to use any of the above-mentioned services.

Step 1: Save the number 8640086400 in your contact list

Step 2: Say Hi from your registered mobile number

Step 3: You will see a total of 10 menu options. Type FASTag or the option number to proceed

Step 4: You will see a total of 4 menu options

Step 5: Please select an option number to proceed.

T&C

No, the amount in the CUG wallet cannot be used directly for toll payments. The amount has to be transferred to the FASTag account, before using it for the payment of toll.

No, it is not necessary to keep balance in a CUG account.

Proportioning is used to transfer amount from the CUG Wallet to the Tag automatically. For e.g., if your CUG Wallet has INR 1,000 and proportionate is set for 50% then, INR 500 will be transferred to the 'Tag'.

National Electronic Toll Collection (NETC) system enables the customer to make the electronic payment at NETC enabled toll plazas on the highway, without stopping, using RFID technology.

To report any dispute related to an incorrect FASTag deduction at a toll plaza, you can approach the Amazon Pay helpdesk or you can call our Customer Care number 1800 1080 (for existing ICICI Bank customers holding Savings Accounts or Credit Cards), our toll-free number 1800 2100 104 or our chargeable number 1860 2670 104.

Note: For any queries related to cashback or Amazon Pay Balance or usage, replacement or add on of FASTag, please approach Amazon Pay helpdesk.

Vehicles are categorised for the welfare of the people who use the road. This categorisation is primarily based on the size of the vehicle, the load it carries, the damage it could do to the road and the purpose the vehicle is used for, whether commercial or personal.

The concessions offered to local or frequent FASTag users are extended as welfare measures. There may be variations in the concessions available because they have been provided at different times, under different fee rules and concession agreements.

All ICICI Bank customers who use FASTags are charged convenience fees. This applies to transactions involving the 'Online TAG Recharge.' The form of the transaction determines the convenience fee rate.Click Here to know more.

To recharge through ICICI Bank FASTag portal:

1. Step 1: Click Here to log in:
2. Step 2: If you choose Individual login, choose between Login through Username or Login through mobile number
3. Step 3: If you choose Corporate login, choose between login through password or login through OTP
4. Step 4: Pay to Tag accounts: (Amount will directly be credited to your individual FASTag account)
Enter details.
5. Step 5: Pay to CUG Wallet: (Amount would be credited to the wallet. Customer needs to transfer the amount from the wallet to their FASTag account to make transactions at toll) Enter details.

To recharge through IMPS: Please Click here. To recharge through IMPS - Click Here

You can check the list of transactions for all your vehicles through your customer portal. Please follow the following steps: Click Here to log in > Click on Statements and Activity > Recent Activity > In activity type select Transactions > Set the time period > Click on search

OR

Click here to log in > Click on Statements and Activity > Online Activity > Select time period > Click on generate statement > Download the statement. You will find the transaction for all vehicles, here.

You can apply for an ICICI Bank FASTag offline as well as online.

The fees and charges applicable on a FASTag will differ based on the vehicle category. To know the charges applicable on FASTag, please click here

Options to apply for an ICICI Bank FASTag offline:

A. Point of Sale (POS) location at a toll plaza:

You can visit the nearest POS located at the toll plaza to get an ICICI Bank FASTag. You need to carry the original and self-attested photocopy of your KYC documents, along with your vehicle.

To know the list of active toll plazas, click here

B. ICICI Bank sales location:

You can visit the nearest ICICI Bank sales location. You just need to carry the original and self-attested photocopy of your KYC documents, along with the vehicle documents.

Options to apply for an ICICI Bank FASTag online:

A. Through the website:

Step 1: Click Here to visit the ICICI Bank FASTag application page.

Step 2: Fill in the details.

B. Through Internet Banking

Step 1: Click here to visit the ICICI Bank Internet Banking Portal

Step 2: Log in with your user details

Step 3: Click on Payments and Transfer from the top menu > Buy/Recharge FASTag > Click on Purchase

Step 4: Fill in your details and proceed

C. Through the iMobile Pay app

Step 1: Open the application and enter a 4-digit Login PIN

Step 2: Select Bill Payment & FASTag

Step 3: Select the ICICI Bank FASTag and choose Buy New

Step 4: Enter your details > Select Continue

D. Through the e-Toll app

Step 1: Download the e-Toll app from Google Play Store and select Request for ICICI Bank FASTag button

Step 2: Enter your details and proceed.

E. Through G-Pay:

Step 1: Open the app and select ICICI Bank FASTag under Businesses and Bills

Step 2: Click on BUY NEW FASTag

Step 3: Enter the details

Step 4: Select the Vehicle Type -> Enter delivery details -> Click on verify mobile number -> Enter OTP -> Click on Verify OTP ->

Step 5: Check the details and click on proceed to pay. Expected delivery will take place within 5-7 working days.

F. Phone Pe:

Step 1: Open the app and navigate to the switch section

Step 2: Select a Taxi & Metro or Travel (if not available on the main screen, click on See all)

Step 3: Select ICICI Bank FASTag and enter the details

Step 4: Log in to ICICI Bank Limited with Phone Pe Account and enter the details

Step 5: Click on I agree to terms and conditions and proceed to pay. Expected delivery will take place within 5-7 working days.

G. Pockets:

Step 1: Download the Pockets app from the Play Store and select Purchase of FASTag

Step 2: Fill in the details

H. InstaBIZ:

Step 1: Log in to the ICICI Bank InstaBIZ app

Step 2: Click on ‘More’

Step 3: Select ‘Payments’

Step 4: Select ‘Purchase’ and enter your details

Step 5: Select ‘Confirm’.

A monthly pass for a toll plaza will be given at that toll plaza or the POS locations set up by the toll plaza's Acquirer Bank or through the NHAI website.

If you have a registered tag, go to the toll plaza [or one of the Acquirer Bank POS locations] and ask for the appropriate pass scheme. You must pay the operator in cash or by card for the pass scheme you have chosen. The operator will trigger the affixed tag for the pass scheme till the payment has been authorised.

To use the monthly pass scheme at any toll plaza, you do not need to buy another RFID sticker. The FASTag purchased by you will be configured for the pass at the toll plaza.

Yes, you can open a FASTag Account even if you do not have a Savings or Corporate Bank Account with ICICI Bank.

FASTags can be used at all toll plazas where it has been implemented. Click here to check the list of toll plazas, where it is active on the state highways.

For details, Click here

Recharge FASTag through the iMobile Pay app: Existing customer of ICICI Bank:

Click here to Login to iMobile Pay

Not a customer of ICICI Bank:

1. Step 1: Click Here link: Android: iOS: imobileapp://Dashboard
2. Step 2: Select the Bill Payment & FASTag icon from the dashboard
3. Step 3: Select ICICI FASTag
4. Step 4: Select Link New Vehicle and click to proceed
5. Step 5: Select the Recharge icon
6. Step 6: Enter the Recharge Amount, Select Account from the drop-down and select the Confirm button
7. Step 1:Click here to Login to iMobile Pay
8. Step 2: Select the Other FASTag icon from the dashboard
9. Step 3: Select Biller and tap on 'Continue'
10. Step 4: Enter the Vehicle Number and Tap on 'Fetch Bill' (For Axis Bank - its directly Enter Amount and Continue). There is no Fetch Bill Option
11. Step 5: 'Enter amount and select the Confirm button

Yes. Please follow the below steps: Click Here to log in > Click on statements and activity > Click on online statement > Enter the time period > Click on generate statement

A FASTag is an easy-to-use, reloadable tag that is affixed to your vehicle's windscreen. It enables automatic deduction of toll charges, so you can pass through toll plazas without stopping to pay the fees, manually. FASTag is linked to a prepaid account from which the appropriate toll amounts are deducted.

The tag makes use of Radio-Frequency Identification (RFID) technology to ensure that the relevant charges are automatically deducted from your prepaid account. A FASTag is the perfect solution for India's national highways.

The Bank makes two attempts to deliver the FASTag to the customer; if the delivery fails on both attempts, the FASTag will be returned to its origin. To recall the tag, please call our Customer Care on 1800-210-0104 (Toll-Free)/1860-267-0104 (Chargeable) or send an e-mail.

CUG is a wallet. Wallet is pool of money, which can be used to transfer money to any individual's tag account mapped under it. So the amount available in the CUG wallet is known as the CUG balance.

Know Your Customer (KYC) is a mandatory process used to verify your identity. You can now complete this verification for your FASTag by connecting with our Phone Banking Officer over a video call. During the process, your KYC documents will be verified and your signature will be recorded on the video call with the officer, thus eliminating a physical visit to the Branch.

Benefits:

• Online
• Saves time
• Convenient
• Instant and paperless

The status of your KYC impacts the recharge limit of your FASTag. If you are yet to complete your KYC, the value of the FASTag limit in any month should not exceed ₹ 10,000. Additionally, the total amount loaded in the wallet during a financial year should not exceed ₹ 1 lakh. If you have completed your KYC, the maximum amount in the wallet at any point of time can be ₹ 1 lakh.

Pre-requisites for Video KYC:

To initiate Video KYC, please ensure the following:

Keep the following things handy:

• Aadhaar Number

• Mobile Number should be updated in the UIDAI records

• Original PAN Card

• Blank Paper

• Blue/Black pen

Additional requirements:

• Sit in a well-lit, silent space

• Position yourself against a plain wall

• Ensure strong network connectivity

• You should be physically present in India

Process:

1. Select Website link : https://fastaglogin.icicibank.com/CEBAWEB/pages/VedioKYC/Index.aspx

2. Enable location: To proceed, your location should be ‘India’

3. Verify details:

• FASTag customer ID or FASTag registered Mobile Number

• Vehicle Registration Number (VRN)

• Select the checkbox for the Terms and Conditions and click on ‘Next’. Take note of your V-KYC Tracking ID

4. Enter your profile details and click on ‘Next’

5. For verification enter:

• Pan Card Number

• Aadhaar Card Number

6. Verify the OTP sent to your Aadhaar registered Mobile Number

7. Give your consent by selecting the boxes provided

8. If your communication address is the same as your permanent address, select ‘Yes’. Else, select ‘No’ and enter the details

9. Select ‘Terms and Conditions’ and ‘Proceed for Video KYC’ to get connected to our Phone Banking Officer.

Your details will be verified at the Bank’s end, after which your KYC status will be confirmed within T+1 working days of the completion of V-KYC.

If Video KYC is accepted, you will receive an SMS on your FASTag registered Mobile Number confirming that you have completed V-KYC and are now a KYC-verified customer.

If KYC is rejected, you will receive an SMS on your FASTag registered Mobile Number that your application has been rejected. You will have to visit any ICICI Bank Branch to complete your KYC for FASTag.

To receive the SMS, please ensure that your Mobile Number is updated in Bank records. To update your Mobile Number, visit any ICICI Bank Branch.

If you have initiated Video KYC but could not complete it due to any disturbance or interruption, you can complete the process with the same Tracking ID within 3 working days.

ICICI Bank and Amazon Pay have collaborated to issue an Amazon Pay ICICI Bank FASTag that will be linked to your Amazon Pay Balance Account. You can purchase Amazon Pay ICICI Bank FASTag using the Amazon Pay app or through the Amazon Pay website from Mar 15, 2024. All toll plaza payments will be debited from your Amazon Pay Balance Account. You can apply for an Amazon Pay ICICI Bank FASTag by clicking on the ‘Buy FASTag’ icon on the Amazon Pay homepage.

Amazon Pay ICICI Bank FASTag purchased from Mar 15, 2024 can be recharged with your Amazon Pay Balance Account. You can pay all the FASTag charges through your Amazon Pay Balance Account.

Balance of Amazon Pay ICICI Bank FASTag purchased from can be checked on the Amazon Pay FASTag page. You can also check it on the Amazon Pay Balance page.