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Prepaid Cards
What is RBI DEAF Scheme?
As per the Reserve Bank of India (RBI) Circular on Depositor Education Awareness Fund (DEAF) dated Mar 21, 2014, funds in accounts/ deposits/ cards that are inoperative/ unclaimed for 10 years or more will be transferred to RBI's DEAF Scheme.
For example: A card has expired on Jan 1, 2015. The unutilised balance on this card will be due for transfer to the RBI DEAF Scheme on or after Jan 1, 2025. The cardholder will receive quarterly reminders through SMS/E-mail to claim the unutilised funds before that date.
Note: Please ignore SMS/E-mail if you have already claimed the refund or new replacement card has been issued.
How can I claim the unutilised amount of my ICICI Bank Card?
You can claim any unutilised amount by:
- Writing to us at customer.care@icicibank.com from your registered e-mail ID
- Calling our Customer Care on 18001080
- Visiting any Branch
Note: Please ignore SMS/E-mail if you have already claimed the refund or new replacement card has been issued.
How can I initiate a request for a replacement of my card?
Request for replacement card can be initiated by calling our Customer Care on 18001080
Can I get a refund for the unutilised amount?
Yes, you can get a refund of the unutilised amount/ card replacement. However, this is as per the discretion of the Bank based on the type of product and other details as the case may be.
How can I initiate a refund request?
You can initiate a refund request by submitting the required documents through your registered e-mail ID to customer.care@icicibank.com or by visiting any ICICI Bank Branch. However, the refund is as per the discretion of the Bank based on the type of product and other details as the case may be.
What are the documents required for a refund process to be initiated?
Documents required for a refund process to be initiated are:
- Request letter (format attached in Annexure)
- Cancelled cheque
- Self attested ID proof.
What are the documents required for a claim in case the cardholder is deceased:
Documents required for a claim are:
- Request letter (format attached in Annexure)
- Cancelled cheque
- Cardholder’s death certificate
- Document establishing relationship of legal heir with the Cardholder/Succession Certificate
- Nominee/legal heir photo ID proof.
Refund Request Form Annexure
<Mon DD, YYYY>
To,
The Branch Manager
ICICI Bank Limited
<Location/Address>
Refund of amount transferred to Reserve Bank of India (RBI) DEAF from ICICI Bank Prepaid Card <XX1234>
Dear Sir/Madam,
As per the RBI guidelines on the DEAF scheme dated <May 27, 2014>, the funds from my ICICI Bank Prepaid Card <XX1234> have been transferred to the RBI DEA Fund.
Request you to consider this application as a claim for refund and credit the refund proceeds to my below mentioned Bank account.
Name of Bank:
Branch:
IFSC:
Account
Number:
Account Name:
Sincerely,
Name:
Date: <Mon DD, YYYY>
Enclosures: Self-attested ID Proof, Cancelled cheque.
How can I update KYC/Re-KYC for my Prepaid Card?
Complete Re-KYC by sending an e-mail from your registered ID to prepaidsupport@icicibank.com mentioning ‘No change in KYC information’.
Please refer to the sample format below:
<Subject> Re-KYC Update – No change in KYC information
Dear Team,
This is with reference to my ICICI Bank Prepaid Card No <XXXXXXXXXXXXXXXX>. I confirm that there is No change in my KYC information.
Sincerely,
<Cardholder Name>
<Cardholder Mobile Number>
b) In case of change in KYC information
Complete Re-KYC by sending the below details to prepaidsupport@icicibank.com from your registered e-mail ID. Post receiving the details, our registered business correspondent agent will visit your address at your preferred time to update the Re-KYC through Biometric.
- Cardholder Name:
- Card Number:
- Registered Mobile Number:
- Complete Address:
- Preferred Date & Time to contact:
How can I reactivate my inactive Prepaid Card?
You can reactivate their ICICI Bank Prepaid Card by sending an SMS from your registered mobile number with the below keywords to 5676766 or 9215676766.
PCACTIVE
Click here for details on Card Management Self-Service.
Self-Services for INR Prepaid Cards
SMS
Send an SMS from your Registered Mobile Number to <9215676766>/<5676766> for the below services:
|
Service Type |
SMS template |
|
Regenerate PIN |
PCPIN<space><last 4 digits of card number> |
|
Activate a Passive Card |
PCACTIVE<space>< last 4 digits of card number><space><Expiry of the card in DD/MM> |
|
Card Balance |
PCBAL<space>< last 4 digits of card number> |
|
Enable e-Com |
PCECOM<space>< last 4 digits of card number> |
Pockets app
Download ICICI Bank Pockets app from the App Store/Play Store and avail the below services from the Prepaid Cards tab.
|
Reset PIN |
Check Card balance/View Mini Statement |
|
Block/Unblock Card |
Set transaction limits |
Self-Care portal
Access a dedicated Self-Care portal at https://inrprepaid.icicibank.com/customer/myAccounts.action for the below services:
|
Reset PIN |
View Statements |
Reload card |
|
Block/Unblock Card |
Update Customer details |
Activate e-Com transactions |
|
Set transaction limits |
|
|
IVR
Reach out to ICICI Bank Customer Care on 1800 1080/022-50405238, for the below services:
|
Reset PIN |
Block/Unblock Card |
Activate Passive Card |
Enable e-Com transactions |
