Lost Card Liability

Only purchases at stores using the ICICI Bank Debit Card are covered under this feature. Transactions conducted at an ATM or online using the Debit Card are not covered under this feature, as both these transaction types require your PIN.

Effective August 1, 2011, for claims to be eligible under the Lost Card liability feature:

• Loss of card has to be reported within 15 days from the day of loss
• Mobile number should be updated, as ICICI Bank sends alert for every transactions
• There should be 1 purchase transaction in the account in last 90 days from the day the loss is reported

All you need to do is call our 24-Hour Customer Care within 15 days to report loss or misuse and the balance in your account will be restored.

ICICI Bank will require the following documents

• Written application containing your ICICI Bank Debit Card Number, account number and the date of loss
• Copy of Police compliant or FIR
• Copy of Passport, in case the fraud happens outside India