Online-Safe-Banking

Report an Unauthorized Transaction

To block your Credit or Debit Card and protect it from further unauthorised transactions, you may

 

  • Use Internet Banking
  • Call our Customer Care

 

Block through Internet Banking, Click here

 

Click on ‘Customer Services’ Tab and then ‘Service Requests’

 

  • For blocking Debit Card, select ‘More’ under ‘Bank Accounts’
    • Under ‘ATM/ Debit Card Related’, select ‘Block Debit / ATM Card’
    • Select your debit card, reason and click on submit to block the card

 

  • For blocking Credit Card, select ‘More’ under ‘Credit Card’
    • Under Credit Card Dispatch Related, select ‘Block Credit Card’
    • Select your credit card and click on submit to block the card.

 

Prepaid Cards:

 

To block the prepaid card, kindly call Customer Care on 040-33667777.

 

OR

 

Click on the link mentioned below to visit ICICI Bank Prepaid Card self-care portal to login. To create new User ID or Password, click on New User Sign Up

 

https://inrprepaid.icicibank.com/customer/login.jsp

 

Visit change card status tab to block the card.

 

Pockets : For any disputes, kindly call on +91 75698 67777 from 8:00 a.m. to 8:00 p.m., Monday to Saturday.

 

Pradhan Mantri Jan Dhan Yojana (PMJDY) customers kindly call on 18002660199 to report an unauthorised transaction.

 

Meal and Multi Wallet Cards (MWC) can be blocked through the ICICI Bank Pockets app provided both are linked via the same contact number. Visit the play store to down load ICICI bank pocket app. On home page select MWC option. Select the card Number. Card block unblock option is available on single touch.

 

To report unauthorised prepaid card transactions, please keep the following details handy

 

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount.

 

Report transactions not done by you:

 

Please read instructions below before reporting

 

  • To report Internet Banking, Credit, Debit and Prepaid Card transactions not done by you, call Customer Care on 040-33667777.

 

To report unauthorised transactions on Internet Banking

 

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/ RTGS.

 

To report unauthorised Debit Card or ATM Card transactions

 

  • Debit Card or ATM Card number
  • Type of transaction e.g. online, at a store, local grocer, cash withdrawal, etc.
  • Date of transaction
  • Transaction amount.

 

To report unauthorised Credit Card transactions

 

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount.

 

To report unauthorised Prepaid Card transactions

 

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount.