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Customer Education Series

Phone Banking Safety Tips

  • While talking to phone banking officer never disclose
    • 4 digit ATM/IVR PIN
    • 6 digit 3D secure PIN
    • OTP password word
    • Internet banking password
    • CVV ( Card Verification Value )
    • URN number for payee confirmation
    • GRID value of debit card
  • Ensure that no one see you entering you PIN(personal identification number)
  • Avoid giving verification details to phone banking officer in public place
  • Phone Banking channel is meant to be used by the account holder only, do not transfer the line or hand over the phone to 3rd party after completing self authentication