Forgot Password? Get User ID?
How Can We Help You?
Find relevant answers to most of your queries here.
Submit your query/request/suggestion.
Locate our branches and ATMs.
Write to us with your feedback.
- ICICI Bank will never send e-mails that ask for confidential information. If you receive an e-mail requesting your Internet Banking details like your PIN, password, account number, you should not respond.
- Delete suspicious e-mails without opening them. If you happen to open them, do not click any link or attachment they may contain.
- To secure your computer, read our "Computer Safety Measures".
- To know about e-mail related frauds and tips to protect yourself from frauds, read "Phishing" and "Spoofing".
Counterfeit Web sites
Online thieves often direct you to fraudulent Web sites via email and pop-up windows and try to collect your personal information. One way to detect a phony Web site is to consider how you arrived there. Generally, you may have been directed by a link in a fake email requesting your account information. However, if you type, or cut and paste, the URL into a new Web browser window and it does not take you to a legitimate Web site, or you get an not-error message, it was probably just a cover for a fake Web site.
Nigerian 4-1-9 Scam
This scam is often referred to ironically as the 4-1-9 scam after section 4-1-9 of the Nigerian Penal Code, which relates to fraudulent schemes. The scam starts with bulk mailing/e-mailing of offers asking the recipients to enter into a business or to extend help in getting money transferred in return for huge commission.
The most common forms of these fraudulent business proposals are
- Offer of disbursement of money from wills
- Contract fraud (purchase of goods or services)
- Purchase of real estate
- Transfer of funds from over-invoiced contracts
- Sale of crude oil at below market prices
- There is always a sense of urgency
- There are many foreign-looking documents and sometimes, references of actual Nigerian government buildings are used
- Often, blank letterheads and account numbers are requested
- There is a variety or processing fees or bribes that must be paid, and the transaction is asked to be kept confidential
- Use caution while dealing with foreign buyers and sellers
- Beware if the buyer or seller asks you to send money quickly
- No legitimate company will offer to pay you by arranging to send you a cheque and asking you to wire some of the money back. If that's the pitch, it's a scam
- If it sounds too good to be true, it's a scam
Examples Of Scam E-mails
- If you receive an e-mail claiming to be from ICICI Bank regarding updating sensitive account information like PIN, password, account number, let us know by forwarding the e-mail to Never provide sensitive account like PIN, password, account information or personal information in response to an e-mail. If you have entered personal information, report it to us immediately.
- If you notice any spoofed (duplicate/unofficial) ICICI Bank website, let us know by writing at
Please call our 24-hour Customer Care
Learn more about safe banking tips through interesting videos.
An application to enhance the security of your online account with OTP.
Read the RBI advisory against Phishing emails sent in its name.
Customer Education Series
Learn about Credit Scores, Nomination, Banking Ombudsman and more.