ATM / Debit Card Safety Measures

Tips to remember when you receive the card

• Always keep your card in a safe place, just as you would take care of cash and cheque books.
• Sign in the signature panel on your ATM/debit card(s) as soon as you receive it.
• Never write down your PIN (personal identification number) anywhere. Memorize it.
• If you receive a replacement card, be sure to destroy your old card by cutting it into four and discard the pieces.

Tips to remember when transacting at the ATM

• Ensure that no one sees you enter your PIN (personal identification number).
• Never allow a stranger to assist you while using an ATM.
• After completing your transaction, secure your card and cash immediately. Always count your cash before leaving the ATM area and not outside it.
• Do not leave your transaction record at the ATM. Shred it before discarding it.
• Change your ATM PIN frequently, at least once a month.

Tips to remember when using your Debit Card for shopping

• Use your card with merchants that you know and can trust. Never allow the shopkeeper to take your card to a different shop/room for swiping it.
• Make sure that your debit card is returned to you after completing a purchase; and be sure that the card that has been returned is your own.
• After a purchase, always take your charge slip(s) with you and tear up any carbon copies.
• Check receipts against your monthly billing statements to verify your card transactions. Report any unauthorized transaction(s) immediately.
• Check your charge slips against your monthly account statements to verify your card transactions.
• Once you have reconciled your account statements, tear up all charge slips and discard them.

Contact Us

• If your credit card gets stolen/lost.
• If you card doesn't function and you need a replacement card.
• To report unauthorised transactions.

Please call our Customer Care