How to Activate Inactive/Dormant Bank Accounts?

Inactive account activation

An account is tagged as an inactive account, if there are no customer induced transactions (debits or credits) for a period of 12 months.

You may choose to execute any one of the below transactions to activate the account:

• Transactions through cheque.
• Cash or cheque deposit.
• Withdrawal or deposit through ATM.
• Internet banking transaction in inactive account.
• Transaction through Mobile Banking in inactive account
• Transaction by standing instruction, ECS & EFT.

Or you can make a request for activation of the account through any of the service channels mentioned below:

• Internet Banking: You can log into internet banking go to the service request section and select “Activation of Inactive Account".
• Customer Care: Please call Customer Care and make a request for the activation of the account.
• India / Overseas Branch: You can also choose to make a request at your nearest branch in India / Overseas.

Dormant Account Activation:

• As per RBI guidelines (RBI/2016-17/173 DBR.AML.BC.No.44/14.01.001/2016-17 dated December 06, 2016), dormant account shall be activated only after obtaining certified copies of officially valid documents for proof of identity and address from the customer.
• You can log into internet banking go to the service request section and select “Activation of Dormant Account”.

Please note :

Before you proceed with submitting this request, keep the scan copies of the following documents duly signed by you with attestation by bank/ notary authority/ Indian Embassy/ Consulate

1. Passport Copy - Please ensure that first and last pages of the passport are part of a single file.
2. Address Proof - Please ensure all pages of the address proof are part of a single file.

Any one of the below 7 documents can be accepted as Address proof:

1. Valid passport with photograph, signature and having overseas address mentioned.
2. Utility Bills not more than 2 months old of any service provider. (Only electricity, telephone, postpaid mobile phone, water bill, and piped gas bill shall be accepted).
3. Bank account or Post Office savings account statements (The statements must cover a period of 3 months bearing at least 2 customer induced transactions. The statements must not be older than 3 months).
4. Driving License bearing photo and expiry date (Any handwritten/ unauthorised alteration on driving license is not acceptable unless authenticated by the issuing authority through a signature and stamping).
5. Leave and License agreements / Letter of allotment of accommodation (An agreement made with employers being State or Central Government departments, statutory or regulatory bodies, public sector undertakings, scheduled commercial banks, financial institutions and listed companies can be accepted as a valid overseas address proof. If a letter of accommodation has been issued by such employer, then the same can be accepted as a valid overseas address proof).
6. Documents issued by government departments of foreign jurisdictions (Valid ID documents issued by a Government authority bearing the holder’s name and address, e.g. National ID card).
7. Property or Municipal Tax receipt (Receipt/ Invoice should not be more than one calendar year old from the date of being presented as address proof to the bank).

Trouble Logging in: You can click here to know how to activate your account or contact our customer care

In case you are not able to make a request through Internet Banking, you may send dormancy removal request signed by all the applicants (As applicable) along with the documents as mentioned above to below address:

NRI Services Center (CPC NRI)
ICICI Bank Limited
RPC Mumbai,
Autumn Estate,
5th Floor, 'A' Wing,
Near Mhada, Chandivali, Andheri (E),
Mumbai - 400 072, INDIA.