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Don't let your Banking Details Fall in to the Wrong Hands

Consider these scenarios: An SMS on your account balance is sent to someone else's mobile number. An email with your credit – card statement lands in a colleague's inbox...

Your Dormant Account Can be a Target For Fraud

Savings and current accounts are classified as dormant when there are no customer – originated transactions in them for more than two years. Bank – induced credits of interest and debits of service ...

What is Phishing?

Phishing is an act of sending a fraudulent email, or creating a forged screen or pop up, in an attempt ot capture a customer's sensitive personal details like user id....

Beware of online fraudsters trying to capture your personal details

PROTECT YOURSELF FROM PHISHING

How to identify a phishing e-mail

The e-mail might appear to have come from your bank or a known website.

Safeguard yourself against phishing!

Never respond to any e-mail that requires you to confirm, upgrade, renew or validate your account details or card details, even if it appears to have come from your bank.

Beware of Vishing!

Mr. Sharma received a call from a person claiming to be an employee of his bank, asking him for his confidential banking details. Mr. Sharma obliged and later discovered unauthorized transactions in his account that left him poorer...

Being a money mule might be against the rules.

Money transfer agents, or 'money mules' as they are commonly known, are people who offer their bank accounts for use by fraudsters to transfer funds through the internet.

How to identify an E-mail scam

If your reaction to an e-mail offer is “This seems too good to be true”, the offer is almost certainly as scam.

Beware of offers that sound too good to be true

Fraudsters send attractive offers through letters, e-mails, calls, SMS messages asking you to deposit money to participate in schemes that “sound too good to be true”.

How to safeguard yourself from online fraud

Fraudsters send attractive offers through letters, e-mails, calls, SMS messages asking you to deposit money to participate in schemes that “sound too good to be true”.

How to create a hard – to – crack password

Your internet banking password is the key that opens the door to your account. Therefore, you need to create and choose our passwords carefully and change them often.

Precautions while using an ATM

The automated teller machine (ATM), along with the ATM or debit card and PIN, has proved to be a boon for bank-account holders. You can make your ATM operations safe and risk-free..

One little mistake and your ATM card could end up in the wrong hands.

You can make your ATM (Automated Teller Machine) operations safe..

How can you safeguard yourself against skimming?

Skimming is the fraudulent collection of confidential information from a credit/debit/ATM card by reading the magnetic strip on the reverse of the card.

Be Alert!

Safeguarding your money or interests is most important while carrying out a banking transaction, whether at your bank branch/ATM or from your home/office..

Don't let your Banking Details Fall in to the Wrong Hands

Consider these scenarios: An SMS on your account balance is sent to someone else's mobile number. An email with your credit – card statement lands in a colleague's inbox.

If you do not update your Bank's records with your current contact details, you may miss benefits like these:

  • Timely sms and e-mail alerts on every transaction made on your accounts.
  • The ability to track your banking and credit – card transactions 24x7.
  • Timely receipt of your credit card/bank – account statements so that you can keep a track of your transactions.
  • Receipt of cheque books, statements, debit/credit cards at the right address.
  • Notices of due dates of payment of your credit-card bills.
  • Notices of promotional offers and discounts for purchases with your debit/credit card.

Your bank will never send you and e-mail asking you to enter your online banking details

Your Dormant Account Can be a Target For Fraud

Savings and current accounts are classified as dormant when there are no customer – originated transactions in them for more than two years. Bank – induced credits of interest and debits of service charges are not considered as customer originated transactions in this context.

A dormant account is vulnerable to fraud.

  • Dormant accounts are easy targets of money-transfer agents or for phishing scams.
  • Such accounts are prone to be used for illegal transactions, laundering money or funding terrorism, any of which could land a bonafide customer in serious trouble.
  • If you move your house and do not update your bank with your new address, account statements and other sensitive documents could land in the wrong hands. Fraudsters could use them for theft of identity or to siphon off funds.

Keep track of all your bank accounts. Ensure that your bank's records are updated with your current contact details.

Keep track of all your bank accounts.
Ensure that your bank's records are updated with your current contact details

Precautions while using an ATM

The automated teller machine (ATM), along with the ATM or debit card and PIN, has proved to be a boon for bank-account holders. You can make your ATM operations safe and risk-free, if you observe some simple precautions:

  • Memorize your PIN. Do not write it down anywhere and certainly never on the card itself.
  • Your card is for your own personal use. Do not share your PIN or card with anyone, not even your friends or family.
  • “Shoulder surfers” can peep at your PIN as you enter it. So stand close to the ATM and use your body and hand to shield the keypad as you enter the PIN.
  • Do not take the help of strangers for using the ATM card or handling your cash.
  • Press the ”Cancel” key before moving away from the ATM. Remember to take your card and transaction slip with you.
  • If you choose to take a transaction slip, shred it immediately after use.
  • If your ATM card is lost or stolen, Report it to your card issuing-bank immediately.
  • When you deposit a cheque or cash into your ATM, check the credit entry in your account after a couple of days. If there is any discrepancy, report it to your bank.

If your card gets stuck in the ATM, or if cash is not dispensed after having keyed in a transaction, call your bank immediately

One little mistake and your ATM card could end up in the wrong hands

You can make your ATM (Automated Teller Machine) operations safe, by observing some simple precautions:

  • Memorise your PIN. Do not keep your card and PIN together.
  • Do not share your PIN and card with anyone.
  • Stand close to the ATM while entering your PIN.
  • Do not take the help of strangers for using the card or handling the cash.
  • Always press the “Cancel” key before moving away from the ATM.

If your card gets stuck in the ATM, or if cash is not dispensed after you have keyed in a transaction, press the “Cancel” key and call your bank immediately.

If your card gets stuck in the ATM, or if cash is not dispensed after you have keyed in a transaction, press the “Cancel” key and call your bank immediately

How can you safeguard yourself against skimming?

Skimming is the fraudulent collection of confidential information from a credit/debit/ATM card by reading the magnetic strip on the reverse of the card.
Skimming can occur in restaurants, shops or other locations where you physically give control of your card to someone who can run it through their skimming machine without your knowledge. The fraudsters use the captured information for shopping online or at merchant establishments.

Tips to protect yourself from skimming:

  • Keep your card in view when you give it for payment at merchant establishments, to ensure that it is not swiped on multiple devices.
  • Register with your card issuing-bank for SMS alerts to keep track of your card transactions.
  • Make sure you collect your card immediately after every transaction.
  • Beware of strangers offering to help you with using the card.

Report lost or stolen credit/debit/ATM cards immediately

Enjoy Safe Banking at ATM's

The Automated Teller Machine (ATM) makes banking transactions easier and quicker. Taking a few precautions can add to the pleasure of your ATM experience and make it totally hassle-free and safe.

  • Do not write your PIN anywhere; never on the card itself.
  • Do not share your PIN or card with anyone; not even your friends or family.
  • Do not take help of strangers for using the ATM card or handling your cash.
  • If you choose to take a transaction slip, shred it immediately after use.
  • If your ATM card is lost or stolen, report it to your  card issuing-bank immediately.

If your card gets stuck in the ATM, or if cash is not dispensed after having keyed in a transaction, call your bank immediately

Be Alert!

Safeguarding your money or interests is most important while carrying out a banking transaction, whether at your bank branch/ATM or from your home/office. Here are some best practices that will help:

  • Do not share your PIN or password with anyone.
  • Do not leave your cash, signed cheques or debit/credit cards unattended
  • Do not take the assistance of strangers for filling your account details or for counting cash.
  • Ask the loan executive for proper identification before giving him your EMI cheque.

Always ensure that you check your account statements for debits and report any irregularity within 30 days of receipt of the statement.

Update all your contact details (email ids, phone numbers, postal addresses) with your bank to ensure that you don't miss out on any important communcation

Beware of Vishing!

Mr. Sharma received a call from a person claiming to be an employee of his bank, asking him for his confidential banking details. Mr. Sharma obliged and later discovered unauthorized transactions in his account that left him poorer.

This is vishing, a form of phishing where a fraudster uses the phone instead of e-mail to lure people into revealing their confidential banking details.

If you get a call from a stranger asking you for your confidential banking details such as account number, debit/credit card details, PINs, passwords etc. report it to your bank with the following information:

  • The calling number, if you have a caller ID facility.
  • Any pertinent details of the conversation or recorded message.
  • The call – back number, if indicated during the call

When you add a payee through internet banking , your bank will give you a secret code(in the case of ICICI Bank, a Unique Reference Number – URN) that you will need to use to authorise transfer of money online from your account to the new payee's account. Do not reveal this code to any stranger, even if the person claims to be an employee of your bank. If you receive an SMS with such a code from your bank without your having added a new payee, report it to your bank immediately.

Remember, your bank will never call, e-mail, or text you asking for your account number or related information that is already present in its records.

Never give your PIN, URN or other bank account details on an unsolicited phone call.

What is Phishing?

'Phishing is an act of sending a fraudulent email, or creating a forged screen or pop up, in an attempt ot capture a customer's sensitive personal details like user id, password or PIN, date of birth, CVV number etc.

How is Phishing carried out?

Through emails

  • Unsuspecting customers are sent emails which look very similar to the authentic emails sent by banks. 
  • In these emails, the customer is asked to click on a link which redirects him to a fake site resembling the authentic bank site
  • On this fake site, customers are asked to share their personal details. 

Through pop ups

  • A pop up window appears on the screen while the customer is logged in to the bank website.
  • These pop ups request the customer to re-enter his or her personal online identity details. Since this pop up appears during the online banking session, it can be easily mistaken to be an authentic request bank.
  • Once the personal online information is submitted, the fraudster can then use it to make online transactions, posing to be the genuine customer.

Never reply to emails asking for your password or PIN

Beware of online fraudsters trying to capture your personal details

Phishing is an attempt by fraudsters to “fish” for your personal and confidential information, like User ID, Password, etc through e-mails. This information is then used to take money out of your bank account through a funds transfer.

Do's and Don'ts

  • Always type the website address. Be wary of clicking on links; they could lead to false websites.
  • Do not transact or share confidential data on non-https websites.
  • Do not enter your confidential data in any window that may pop – up while you are carrying out a financial transaction online.
  • Do not open e-mails or attachments in e-mails sent from people you don't know.

Beware of phishing emails. Your bank or Reserve Bank of India will never ask for your personal details. Do not share them with anyone.

How to identify a phishing e-mail

  • The e-mail might appear to have come from your bank or a known website.
  • Some of the characters of the sender's URL might be missing or closely resemble those of the genuine URL. The URL of the fake site will not match the url of the legitimate site.
  • The e-mail may show urgency for action.
  • The padlock icon may be missing.
  • Any e-mail request for your personal and confidential details is almost certainly a phishing attempt

Do not respond to such phishing e-mails. Remember your bank will never ask for your confidential banking details.

Safeguard yourself against phishing!

  • Never respond to any e-mail that requires you to confirm, upgrade, renew or validate your account details or card details, even if it appears to have come from your bank.
  • Do not share your OTP, URN or 3D secure passcodes with anybody, even if the caller claims to be from your bank.
  • Always remember to log off once you have completed an online session. Avoid financial transactions from a cybercafe or shared computer.
  • Register for e-mail alerts or mobile alerts to get to know well in time about transactions or any changes in your account.
  • Upgrade your home computer to a legitimate (non-pirated) operating system with a firewall, latest version of browser and anti virus/anti-spyware software.

To know more, please visit www.icicibank.com

Check your bank statements regularly. If you notice an unauthorized transaction in your bank account or card account, report it to your bank immediately

Being a money mule might be against the rules.

Money transfer agents, or 'money mules' as they are commonly known, are people who offer their bank accounts for use by fraudsters to transfer funds through the internet.

The fraudsters normally advertise seemingly legitimate jobs in newspapers or the internet, offering a commission for using an applicant's bank account. Little does the innocent respondent realise that such an activity could lead to criminal offences such as money-laundering or cheating through phishing and other scams.

The advertisements may call for people with accounts in certain banks, especially banks with online banking facilities.

How can you avoid becoming a money mule?

  • Be cautious about any unsolicited offers or opportunities offering you easy money or jobs with work-at-home and flexi time facilities.
  • Do not participate in bids for lending your bank account for use by strangers.

Even if you have nothing to do with the actual theft of funds from the bank account of another person, allowing your account to be used for such movement of funds is illegal. If caught, you may suffer severe penalties including imprisonment.

How to identify an E-mail scam

If your reaction to an e-mail offer is “This seems too good to be true”, the offer is almost certainly a scam.

Be cautious and suspicious of the following:

  • Sweepstakes and lotteries that you had not registered for , asking you to make payment in order to receive your prize
  • An e-mail from a free e-mail account with the name of  a large corporate or an organization that has no website.
  • Offers for jobs that you had not applied for, asking you to make a payment for more information.
  • High yield investment plans, money-doubling schemes and multi-level marketing schemes offering unrealistic returns on investment.
  • Intimations of gifts and inheritance coming from a foreign country
  • Loan schemes asking for processing fees in advance

Simply ignore such communications

Beware of offers that sound too good to be true

Fraudsters send attractive offers through letters, e-mails, calls, SMS messages asking you to deposit money to participate in schemes that “sound too good to be true”. Later, they withdraw the money and stop further communication.

Here is a list of the most common frauds:

  • Contests and lotteries that you had not registered for, asking you to make a payment for receiving your prize.
  • E-mails appearing to have been sent from large corporations, public institutions and regulatory bodies
  • Phone calls or SMSes offering jobs that you had not applied for, intimation of gifts or inheritances supposed to originate from a foreign country, asking you for personal information.
  • High-yield investment plans and multi-level marketing schemes offering unrealistic returns on investment; please check the credentials of the person offering these.

How to safeguard yourself from online fraud.

  • Never trust e-mails offering overseas employment opportunities that sound too good to be true.
  • Ignore e-mails that ask you to deposit money in advance as a condition to your receiving some prize money
  • Fraudsters often operate under names that look very similar to the official names of long-standing and reputed companies. Be vigilant.
  • Never deposit cash or cheques in any unknown bank account.
  • Do not make a hasty decision to reply to any e-mail that makes big promise.

Caution! Never share your bank account details with strangers---they could be fraudsters aiming to use your account for illicit activities for which you will be held liable.

Never part with your money for gifts, prizes, lottery winning or jobs offered by e-mails from strangers

How to create a hard – to – crack password

Your internet banking password is the key that opens the door to your account. Therefore, you need to create and choose your passwords carefully and change them often.

Here are a few tips for creating good passwords:

  • Avoid your name, pet name, the names of your kids, your birthday, your employee number, car number etc. Complicate them with capitals and small letters; use numbers and characters.
  • Adapt an important date, the first line of your favorite song or the name of a movie. “One flew over the cuckoo's nest”, for example, can get you “ofotcnest”. Here, the initial letters of the words are taken, except the last word , which is retained in full.
  • Do not create a password so complicated to remember that you need to write it down somewhere. At the same time, never yield to the temptation of leaving your passwords below the mouse pad, keyboard, in your diary or on a post-it slip stuck to your monitor!
  • Soon after you receive your password, log in to your account and change the password and destroy the twin layered security paper that brought you the password.
  • Avoid typing a password in front of someone. Passwords like “kumar123456” are so easy for peepers to see and remember.

Caution! Never share your bank account details with strangers---they could be fraudsters aiming to use your account for illicit activities for which you will be held liable.

Do not disclose your password to anyone. Keep it to yourself

Disclaimer :

The information on this webpage is not tax, legal or investment advice, and no member of ICICI Bank Group has given you any advice.
Nothing in this document is intended to constitute legal, tax, securities, or investment advice, or an opinion regarding the appropriateness of any investment, or a solicitation of any type.

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