Forgot Password? Get User ID?
How Can We Help You?
Find relevant answers to most of your queries here.
Submit your request/query.
Check FAQs, raise Service Request, share compliments or raise complaints
Locate our branches and ATMs.
Security with m-pesa
The m-pesa services are provided only to the vodafone customers who have specifically opted for same and registration only happens at authorized m-pesa store by m-pesa agent.
Customer has to activate the m-pesa on their handsets using a 4 digit start key. These 4 digits are randomly generated by the m-pesa system and are received on customers mobile once they are registered by the agent. This ensures that only the rightful owner of the account who has submitted the KYC documents activates m-pesa on his handset.
Customer is also required to create a 4-digit numeric PIN of his choice. This PIN is confidential and only remains with the owner of m-pesa account. PIN acts as a verification mechanism to do any transaction on m-pesa system. The application gets locked in case of five incorrect PIN are entered consecutively.
The transmission between you and the m-pesa system ensures highest safety and security standards. With every transaction you would receive an instantaneous SMS confirming same.
Explore the power of simpler and smarter banking. Bank online with over 250 services
Bank on the go with our Mobile Banking services. Download app or use SMS
Pockets by ICICI Bank
VISA powered Universal payment wallet. Download today
Bank 24/7 through a widespread network of over 4,850 branches and 13,942 ATMs