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M-Pesa

ICICI Bank and VMPL (Vodafone M-Pesa Limited), a Vodafone group company, jointly present "M-Pesa" a mobile money transfer service for all telecom subscribers. On applying for M-Pesa, customers get a mobile wallet issued by VMPL called "VMPL Wallet" and also a Mobile Money Account with ICICI Bank. The Wallet and the Mobile Money account are completely inter-operable and the customers have an option to transfer money into the Mobile Money account.

Currently M-Pesa services are available pan India. Vodafone customers can directly dial 55400 and non–Vodafone customers can dial 1800 123 55400 (toll free) from any non-Vodafone number 24/7 for any issues.

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Features

  • Deposit Money
    • You can deposit cash to your M-Pesa account multiple times. Visit your nearest authorized M-Pesa agent and request to deposit money. The M-Pesa agent will update the system and you will instantly receive a confirmation on SMS. After receiving the SMS please hand over M-Pesa agent the amount to be deposited.
  • Withdraw Cash
      • Registered M-Pesa Customers - Dial *400# >> Select Withdraw >> Enter M-Pesa agent number >> Enter Amount >> Enter PIN >> Enter 1 to confirm
      • Non M-Pesa Customers - You will receive an SMS along with details of the transaction and a voucher code. The M-Pesa agent will facilitate the withdrawal request from his handset after verifying your proof of identity, mobile number and the withdrawal code. Please note, no fees would be charged to you for this withdrawal.
    View Demo
  • Prepaid Recharge
    • Your Vodafone Number - Dial *400# >> Select Prepaid Recharge >> Select Self >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
    • Any Other Number Dial - Dial *400# >> Select Prepaid Recharge >> Select Others >> Select provider >> Enter Mobile Number >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
    • DTH Recharge - Dial *400# >> Select DTH >> Select operator >> Enter Subscription ID >> Enter Amount >> Enter PIN >> Enter 1 to confirm
      View Demo
  • Transfer Funds
      • Send money to any mobile number - Dial *400# >> Select send money >> Select send money to mobile number >> Enter mobile number >> Enter amount >> Enter pin >> Enter 1 to confirm
      • Send money to any bank account - Dial *400# >> Select send money >> Select send money to bank account >> Enter account holder name >> Enter account number >> Enter 1 to confirm account number >> Enter IFSC code >> Enter Amount >> Enter pin >> Enter 1 to confirm. Transaction will be credited to the beneficiary account as per the NEFT cycle.
    View Demo
  • Pay Bills
    • Postpaid Bill payment of your Vodafone Number - Dial *400# >> Select Bill Payment >> Select PostPaid >> Select Self >> Enter Amount >> Enter PIN >>Enter 1 to confirm >> Confirmation by SMS
    • Any other Number - Dial *400# >> Select Bill Payment >> Select PostPaid >> Select Others >> Enter Mobile Number >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
      View Demo
  • My Account
    • View Account Balance - Dial *400# >> Select My Account >> Select Show Balance >> Enter PIN >> SMS showing Account balance received
    • Call Support - Dial *400# >> Select My Account >> Select call support
    • Change PIN - Dial *400# >> Select My Account >> Select Change PIN >> Enter Old PIN >> Enter New PIN >> Confirm New PIN >> Confirmation of PIN change by SMS
    • Change of Language - Dial *400# >> Select My Account >> Select Change Language >> Select Language >> Enter 1 to confirm >> Confirmation of language change by SMS
      View Demo

Benefits

  • Safe and secure - Every transaction is initiated from an active Vodafone mobile number and using a confidential PIN.
  • Simple to use - All the instructions are carried out through simple messages. The menu for the transactions can be accessed by dialing *400#. (No internet connection, GPRS or a smart phone required to access your account) OR by dialing 55400 from your registered Vodafone mobile number
  • Saves time - No more standing in long queues, rushing during working hours for your banking transactions or traveling long distances for depositing or withdrawing money.
  • No cash- You already carry your phone with you everywhere, now also carry your money on it and get freedom from carrying cash/credit/debit cards.
  • Convenient - It's as convenient as sending an SMS

How to register

  • M-Pesa customers need to visit M-Pesa authorized Agents. The M-Pesa agent would provide you with an account opening form.
  • Fill the account opening form and submit supporting KYC documents to the M-Pesa agent.
  • After a primary validation of KYC documents by the M-Pesa agent, your M-Pesa account will be activated and your KYC documents will undergo further verification by ICICI Bank.
  • Once your account is activated by an agent you can avail features like bill payments, mobile recharge.
  • After successful verification of KYC documents you can access all the features offered by M-Pesa.

Fees

Transaction amount slab (in Rs.)Money transfer to bank (IMPS/ NEFT) (in Rs.)Money transfer to Non-M-Pesa mobile number (in Rs.)Money transfer to another M-Pesa account through assisted channel (in Rs.)Cash withdrawal from M-Pesa account (in Rs.)
1-100 10 1 1 1
101-500 10 20 10 10
501-1000 10 20 10 10
1001-1500 20 30 20 20
1501-2000 20 30 20 20
2001-2500 30 40 30 30
2501-3000 30 40 30 30
3001-3500 40 50 40 40
3501-4000 40 50 40 40
4001-4500 50 60 50 50
4501-5000 50 60 50 50
5001-6000 60 70 60 60
6001-7000 70 80 70 70
7001-8000 80 90 80 80
8001-9000 90 100 90 90
9001-10000 100 110 100 100
10001-11000 110 130 110 110
11001-12000 120 140 120 120
12001-13000 130 150 130 130
13001-14000 140 160 140 140
14001-15000 150 170 150 150
15001-16000 160 180 160 160
16001-17000 170 190 170 170
17001-18000 180 200 180 180
18001-19000 190 210 190 190
19001-20000 200 220 200 200
20001-21000 210 240 210 210
21001-22000 220 250 220 220
22001-23000 230 260 230 230
23001-24000 240 270 240 240
24001-25000 250 280 250 250

Limits

Type of TransactionLimitM-Pesa
Mobile wallet only
(in Rs.)		Mobile wallet and mobile money account
(in Rs.)
Fund transfer (Per transaction) Minimum 1 1
Fund transfer (Daily) Maximum 20,000 25,000
Fund transfer (Monthly) Maximum 20,000 25,000
Prepaid recharge (Per transaction) Minimum 10 10
Maximum 2500 2500
Prepaid recharge (Daily) Maximum 10,000 10,000
M-Pesa account balance Minimum 0 0
Maximum 20,000 100,000
Send money to unregistered customer(Daily) Maximum Not allowed 10,000
Send money to registered M-Pesa customer Maximum 20,000 25,000
Withdrawal (Daily) Maximum Not allowed 24,000
Deposit in M-Pesa account at agent location(Per transaction) Maximum 20,000 26,000
Deposit in M-Pesa account at agent location (Daily) Maximum 20,000 50,000

Please click the below list to view the terms and conditions or grievance redressal for M-Pesa

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Terms and Conditions

Grievance Redressal

Call Center

 

For any queries on M-Pesa product or services, call our Toll Free Customer Care (8:00 AM to 10:00 PM)

  • Dial 5540 (from a Vodafone mobile number)
  • Dial 1800 123 55400 (from a non-Vodafone number)
  • Email:
    Please remember to mention your M-Pesa mobile number along with your query
  • Timeframe for Response
    1. Normal cases (Other than one mentioned below): 2 working days
    2. Settlement related: 9 working days
    3. If any case needs additional time, our customer care will inform you about the reasons of delay in resolution and provide expected timelines for resolution of the issue

Fraud Control Help Desk:

  1. Call at +91(079)71250017 between 9:00AM to 06:00 PM, except Sundays or
  2. Send email at

Nodal Officer

 

You can write to us or contact our Nodal Officer for respective circle (List-Nodal Officer circle wise) with the complaint docket number (the unique complaint number you get when you register your complaint at Customer Care) anytime from Monday to Friday, between 9.30 am and 6.00 pm.

 

We will respond to your complaint within 2 working days.

 

Please remember to mention your M-Pesa mobile number along with your query

 

Appellate Authority

 

If you still want to appeal further, you can do so by appealing to our Appellate Authority for respective circle (List - Appellate Authorities Circle wise) with your complaint docket number (unique complaint number you get post registering your complaint with Customer Care) anytime from Monday to Friday, between 9.30 am and 6.00 pm.

 

Please remember to mention your M-Pesa mobile number along with your query

 

While appealing to the Appellate Authority, remember:

  • You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Customer Care.
  • You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
  • The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

 

For ICICI Bank:
Write to us at:

The Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051
Email:

 

Please remember to mention your M-Pesa mobile number along with your query