M-Pesa

• Deposit Money
  • You can deposit cash to your M-Pesa account multiple times. Visit your nearest authorized M-Pesa agent and request to deposit money. The M-Pesa agent will update the system and you will instantly receive a confirmation on SMS. After receiving the SMS please hand over M-Pesa agent the amount to be deposited.
• Withdraw Cash
  • Registered M-Pesa Customers - Dial *400# >> Select Withdraw >> Enter M-Pesa agent number >> Enter Amount >> Enter PIN >> Enter 1 to confirm
  • Non M-Pesa Customers - You will receive an SMS along with details of the transaction and a voucher code. The M-Pesa agent will facilitate the withdrawal request from his handset after verifying your proof of identity, mobile number and the withdrawal code. Please note, no fees would be charged to you for this withdrawal.
  View Demo
• Prepaid Recharge
  • Your Vodafone Number - Dial *400# >> Select Prepaid Recharge >> Select Self >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
  • Any Other Number Dial - Dial *400# >> Select Prepaid Recharge >> Select Others >> Select provider >> Enter Mobile Number >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
  • DTH Recharge - Dial *400# >> Select DTH >> Select operator >> Enter Subscription ID >> Enter Amount >> Enter PIN >> Enter 1 to confirm
    View Demo
• Transfer Funds
  • Send money to any mobile number - Dial *400# >> Select send money >> Select send money to mobile number >> Enter mobile number >> Enter amount >> Enter pin >> Enter 1 to confirm
  • Send money to any bank account - Dial *400# >> Select send money >> Select send money to bank account >> Enter account holder name >> Enter account number >> Enter 1 to confirm account number >> Enter IFSC code >> Enter Amount >> Enter pin >> Enter 1 to confirm. Transaction will be credited to the beneficiary account as per the NEFT cycle.
  View Demo
• Pay Bills
  • Postpaid Bill payment of your Vodafone Number - Dial *400# >> Select Bill Payment >> Select PostPaid >> Select Self >> Enter Amount >> Enter PIN >>Enter 1 to confirm >> Confirmation by SMS
  • Any other Number - Dial *400# >> Select Bill Payment >> Select PostPaid >> Select Others >> Enter Mobile Number >> Enter Amount >> Enter PIN >> Enter 1 to confirm >> Confirmation by SMS
    View Demo
• My Account
  • View Account Balance - Dial *400# >> Select My Account >> Select Show Balance >> Enter PIN >> SMS showing Account balance received
  • Call Support - Dial *400# >> Select My Account >> Select call support
  • Change PIN - Dial *400# >> Select My Account >> Select Change PIN >> Enter Old PIN >> Enter New PIN >> Confirm New PIN >> Confirmation of PIN change by SMS
  • Change of Language - Dial *400# >> Select My Account >> Select Change Language >> Select Language >> Enter 1 to confirm >> Confirmation of language change by SMS
    View Demo

• Safe and secure - Every transaction is initiated from an active Vodafone mobile number and using a confidential PIN.
• Simple to use - All the instructions are carried out through simple messages. The menu for the transactions can be accessed by dialing *400#. (No internet connection, GPRS or a smart phone required to access your account) OR by dialing 55400 from your registered Vodafone mobile number
• Saves time - No more standing in long queues, rushing during working hours for your banking transactions or traveling long distances for depositing or withdrawing money.
• No cash- You already carry your phone with you everywhere, now also carry your money on it and get freedom from carrying cash/credit/debit cards.
• Convenient - It's as convenient as sending an SMS

• M-Pesa customers need to visit M-Pesa authorized Agents. The M-Pesa agent would provide you with an account opening form.
• Fill the account opening form and submit supporting KYC documents to the M-Pesa agent.
• After a primary validation of KYC documents by the M-Pesa agent, your M-Pesa account will be activated and your KYC documents will undergo further verification by ICICI Bank.
• Once your account is activated by an agent you can avail features like bill payments, mobile recharge.
• After successful verification of KYC documents you can access all the features offered by M-Pesa.

• English

Call Center

For any queries on M-Pesa product or services, call our Toll Free Customer Care (8:00 AM to 10:00 PM)

• Dial 5540 (from a Vodafone mobile number)
• Dial 1800 123 55400 (from a non-Vodafone number)
• Email:
  Please remember to mention your M-Pesa mobile number along with your query
• Timeframe for Response
  1. Normal cases (Other than one mentioned below): 2 working days
  2. Settlement related: 9 working days
  3. If any case needs additional time, our customer care will inform you about the reasons of delay in resolution and provide expected timelines for resolution of the issue

Fraud Control Help Desk:

1. Call at +91(079)71250017 between 9:00AM to 06:00 PM, except Sundays or
2. Send email at

Nodal Officer

You can write to us or contact our Nodal Officer for respective circle (List-Nodal Officer circle wise) with the complaint docket number (the unique complaint number you get when you register your complaint at Customer Care) anytime from Monday to Friday, between 9.30 am and 6.00 pm.

We will respond to your complaint within 2 working days.

Please remember to mention your M-Pesa mobile number along with your query

Appellate Authority

If you still want to appeal further, you can do so by appealing to our Appellate Authority for respective circle (List - Appellate Authorities Circle wise) with your complaint docket number (unique complaint number you get post registering your complaint with Customer Care) anytime from Monday to Friday, between 9.30 am and 6.00 pm.

Please remember to mention your M-Pesa mobile number along with your query

While appealing to the Appellate Authority, remember:

• You must file the appeal within 90 Days of the expiry of the complaint/request resolution time limit specified by Customer Care.
• You need to provide your complaint docket number while contacting the Appellate Authority. This will help the Appellate Authority to get your entire case history.
• The docket number of your appeal will be communicated to you. The appeal will be decided within 39 working days from the date of filing your complaint.

Please note that the resolution time along with your appeal docket number will also be sent to you on SMS.

For ICICI Bank:
Write to us at:

The Nodal Officer
ICICI Bank Ltd
Bandra Kurla Complex
Mumbai 400051
Email:

Please remember to mention your M-Pesa mobile number along with your query