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M-Pesa Customer Dos & Don'ts
M-Pesa Customer Dos
- Open M-Pesa account with zero balance
- Carefully check the mobile number of beneficiary before making any payment
- Read the instructions in handset carefully before any action
- Clarify any doubt you have regarding M-Pesa from the nearest agent or by calling customer care at 55400
- Verify your transactions regularly. Any unauthorized transaction, if observed should be reported to the customer care
- Inform customer care immediately if your phone has been stolen or if you have lost it
- Choose a PIN which is not easy to guess. Change the PIN frequently
- View the confirmation SMS post any transaction to ensure the correctness. If you do not receive a confirmation SMS within 15 minutes of transaction inform the customer care
- Wait for five minutes before making repeated transactions to same beneficiary of same amount
- Call customer care if you have forgotten your PIN
- Share voucher code only with an authorized M-Pesa agent when you visit their store for cash withdrawal
M-Pesa Customer Don'ts
- Don't share your PIN with anyone not even with M-Pesa agent or customer care representatives
- Don't let anyone see you enter PIN
- Don't leave agent's store till you receive SMS confirming your transaction
- Don't share voucher code except with the M-Pesa agent who would facilitate your request for withdrawal
- Don't pay any fee or charges in cash to any agent. Any fee or charge applicable would be deducted directly from your account
- Don't sign any blank application form, to be filled in by an agent later
- Don't hand-over cash, copies or original documents containing your personal information like date of birth, PAN, address proofs, etc. to anyone claiming to be M-Pesa agent. Visit only authorized M-Pesa stores to deposit or withdraw money
- Don't respond to any e-mails or phone calls that falsely claim to be from a bank or from MCSL and ask you to disclose your personal and M-Pesa account related confidential details. We will never ask you to share your personal or M-Pesa account details
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