Aircel Mobile Money Customer Do's and Dont's

Do's

Carefully check the mobile number of beneficiary before making any payment
Read the USSD instruction carefully before any action
Clarify any doubt you have regarding Aircel ICICI Bank Mobile Money from nearest agent or by calling customer care
Verify your transactions periodically. Any unauthorized transaction, if observed should be reported to the customer care
Inform customer care immediately if your phone has been stolen or is lost and so that we can suspend your account.
Choose a secure PIN , which is not easy to guess. Change the PIN number frequently
View the confirmation SMS post any transaction to ensure the correctness. If you do not receive a confirmation SMS within 15 minutes of transaction inform the customer care
Wait for five minutes before making repeated transactions to same beneficiary
Call customer care if you have forgotten your PIN

Don't share your PIN with anyone not even with mobile money agent or customer care representatives
Don't let anyone see you input PIN
Don't leave retailer's outlet till you receive SMS confirming your transaction
Don't share withdrawal code and secret code with anyone
Don't pay any fee or charges in cash to any retailer. Any fee or charge applicable would be deducted directly from your account
Don't sign any blank application form, to be filled in by an agent or bank representative later
Don't hand-over copies or original documents containing your personal data like your date of birth, PAN, financials, address proofs, etc. to an unknown person. Always ask for identification
Don't respond to phishing e-mails or phone calls that falsely claim to be from a bank or from ASML and ask you to disclose your personal and m-pesa account related confidential details. We will never ask you to send your personal or m-pesa account details