iShop FAQ'S

To cancel your flight booking, follow these steps:

• Go to User Profile (top right corner)

• Navigate to the ‘My Orders’ section

• Select the flight booking you wish to cancel

• Click on ‘Cancel Booking’ and follow the instructions.

Please note that cancellation policies are determined by the travel partners and airlines and cancellation charges may apply.

For partial cancellations, kindly contact the travel partner directly. You can find their contact details here.

Refund policies depend on the airline’s / Online Travel Agent’s rules and the type of fare booked. Non-refundable fares might not be eligible for a refund.

Refunds are typically processed within 7 - 10 working days, depending on the payment method used and the airline’s policy.

If your flight is cancelled by the airline, you will be notified and you might be offered alternative flight options or a full refund, as per the airline’s policy.

For domestic flights, its recommended to arrive at least 2 hours before departure. For international flights, arrive at least 3 hours before departure. Please follow the instructions provided by the airlines for a smooth travel experience.

Yes, you can select your seat while making a booking. The seat selection options might vary from airline to airline. There may be additional charges applicable while selecting a seat.

If you miss your flight, contact the airline directly for any assistance required.

You can do web check-in through the airline’s website. In most cases, the airline will also send out communication on the mobile number and email address used for the booking, about completing your web check-in.

You can earn accelerated reward points when making purchases using your ICICI Bank Credit Card or Debit Card. These points are awarded based on the type of transaction and the ongoing promotions at the time of purchase. You will earn reward points on the value of transaction carried out using your ICICI Bank Credit Card or Debit Card only. Please click here to see the current offers.

Reward points earned on iShop can be redeemed through ICICI Bank’s rewards programme. You can use them for future transactions on iShop or other available redemption options.

Offers and promotions on iShop cannot typically be combined unless specifically mentioned in the terms of the offer. Please review the offer details.

Typically, your ICICI Bank reward points / cashbacks are credited to your ICICI Bank Credit Card / Debit Card within 90 days of the transaction or from 45 days of the completion of travel / stay, whichever is later. However, in some cases, it might take longer, depending on the merchant or specific promotions. You will be able to view and redeem your reward points through the ICICI Bank rewards platform and on iShop once they are credited. Cashbacks are credited to your Card and can be seen in your statement.

You can earn up to 6X reward points on flight bookings, up to 12X reward points on hotel bookings and up to 6X reward points on the purchase of shopping vouchers. For example, a transaction made using an ICICI Bank Sapphiro Card on a regular e-commerce portal for a flight booking will earn you 2 reward points per ₹ 100. But the same flight booking made using the same Card on iShop will give you 12 reward points per ₹ 100. Please click here for the complete list of point accelerated reward points and the capping of points that can be earned on iShop per month / per day.

Currently, iShop offers a variety of exclusive deals, discounts and offers on travel services and purchase of shopping vouchers. These offers are updated regularly and are available only to the customers of ICICI Bank using eligible payment methods. Please click here to see the current offers.

You earn iCash on every successful transaction carried out on iShop using ICICI Bank Net Banking. The amount of iCash earned varies on the type of purchase and any ongoing offers at the time.

iCash is credited to your account within 2 days after the date of travel or the delivery of the shopping voucher (if applicable). You can use the credited iCash for future purchases on iShop once it becomes available in your iCash account.

You can redeem your iCash during checkout on iShop by selecting Net Banking as the mode of payment. The amount of iCash you choose to redeem will correspondingly reduce your total payable amount. iCash can only be redeemed for making up to 80% of the cart / order value on iShop while the remaining amount has to be paid through Net Banking.

Up to 80% of the order / cart value on iShop can be paid through iCash and the balance amount has to be paid using ICICI Bank Net Banking.

There is no fee for redemption of iCash.

iCash typically has a validity period of 3 years including the date of credit, after which it expires if not used. The validity period will be communicated to you at the time of earning the iCash. You can also check it in your account details on iShop. For further assistance, please e-mail the iShop Customer Support team at support@ishoprewards.com  or call 1800 570 1955.

iCash is a reward currency that you earn when you make purchases on the iShop platform using ICICI Bank Net Banking as the payment mode. iCash can be redeemed on future purchases made on iShop.

Please follow the below steps if you encounter any problems with your order or payment:

1. Check your e-mail for any notifications or confirmations related to your order.

2. If the issue is not resolved within 48 hours, please contact the iShop Customer Support team. Provide the details of your transaction and the nature of the issue for faster resolution.

E-mail: support@ishoprewards.com

Phone: 1800 570 1955 (Call between 9:00 a.m. and 09:00 p.m. from Monday to Saturday)

iShop welcomes customer feedback. You can e-mail your comments or suggestions to support@ishoprewards.com 

You can reach the iShop Customer Support team through the following channels:

E-mail: support@ishoprewards.com

Phone: 1800 570 1955 (Call between 9:00 a.m. and 9:00 p.m. from Monday to Saturday)

No, iShop allows you to book only one type of room as part of a single booking.

You will need to provide guest details, including their full names and contact information.

You can modify your booking by reaching out to the partner through whom the booking was made. You can find the partner contact information here.

Once your booking is completed, you will receive booking details on e-mail / SMS / WhatsApp. You can also view confirmed bookings on iShop at: User Profile (top right corner) > My Orders > Hotels

Yes, you can book a room for someone else by entering their details while doing the booking.

You can search for hotels on the iShop homepage by entering your destination, check-in and check-out dates and the number of guests.

Refund eligibility and amount depend on the hotel’s cancellation policy, which will be shown during the booking process.

Refunds are typically processed within 7 - 10 working days, depending on the payment method and the hotel’s policy.

If the hotel cancels your booking, please reach out to the travel partner/ iShop Customer Support. You can find the contact details here.

To cancel a booking on iShop, go to: User Profile (top right corner) > My Orders > Hotel > Cancel Booking

The cancellation fee depends on the hotel’s policy. You can reach out to the travel partner as well for cancellations. You can find the travel partner contact details here.

iShop is a platform exclusively for ICICI Bank customers. Hence, only ICICI Bank Credit Cards, Debit Cards and Net Banking can be used for making purchases on iShop.

There are no extra charges / fees levied by ICICI Bank for carrying out transactions on iShop. However, the partners on iShop may charge a convenience fee or booking fee which is a regular practice on their own websites as well. The detailed breakdown of such charges, taxes etc. will be visible as a part of your purchase summary in the booking confirmation e-mail or order history on iShop.

Currently, iShop does not offer the option to save Card details. For every purchase, you need to enter your ICICI Bank Credit Card or Debit Card details. However, this feature is being considered for future updates and once available, it will allow users to securely save their Card details for faster and more convenient checkouts.

In the event of a payment / transaction failure, please check if the amount has been deducted from your Credit Card or Savings Account. If the amount has been deducted, it will be refunded within 7-10 working days. If the amount is not refunded after this period, please e-mail the iShop Customer Support team at <support@ishoprewards.com> or 1800 570 1955  with all the details.

If the payment fails without any amount being deducted, please retry the transaction. If the issue persists, please contact iShop Customer Support by sending an e-mail to <support@ishoprewards.com> or 1800 570 1955 for assistance.

In the event of a payment / transaction failure, the redeemed points are reversed and you will be able to see them against your Card within 30 minutes after the failed transaction. You will not be charged a redemption fee for the failed transaction.

Yes, you can cancel a transaction / booking after making the payment. However, the cancellation and refund process will be subject to the terms and conditions of the respective travel partner, service provider or merchant. For example, travel bookings are governed by the policies of the travel partner, while shopping voucher purchases are not eligible for cancellation or refunds. Please review the respective cancellation and refund policies before proceeding with your transaction.

Quick Checkout (QCO) is a functionality of Net Banking that allows users to make faster payments on iShop. Customers have to complete a one-time registration to activate this feature for Net Banking. For all subsequent Net Banking payments, only OTP authentication will be required to be done by the customer.

Total transaction (amount) limit for one day is ₹ 2.5 crore and you can make maximum 10 transactions in a day.

Currently, iShop accepts payments made using ICICI Bank Credit Cards, Debit Cards and Net Banking.

A valid government-issued photo ID is required at the time of check-in. For international travellers, a passport may be needed.

Early check-in or late check-out requests are subject to hotel availability and may incur additional charges. You can contact the hotel directly for such requests.

If you expect to arrive late, inform the hotel directly to ensure your room is held for a late check-in.

Check-in and check-out times vary by hotel and will be mentioned in your booking details.

Inclusion of breakfast depends on the room type and rate selected during booking. This information is displayed on the ‘Hotel Details’ page and the booking details sent to you.

The ‘Hotel Details’ page on iShop provides information about all available amenities, including Wi-Fi, parking, breakfast, pool, gym and more.

Yes, you have the option to choose your preferred seat based on availability during the booking process. Look for the ‘seat selection’ feature on the booking page.

Changes to your bus booking can typically be made through the iShop platform or by contacting the bus service provider directly. Please note that certain changes may incur additional fees and the ability to modify your booking depends on the bus operator’s policies.

Yes, you can cancel your bus ticket, but cancellation policies may vary as per the bus operator. Please check the specific terms and conditions related to cancellations before proceeding.

Once your bus ticket is successfully booked, you will receive a confirmation e-mail or SMS containing your ticket details. Make sure to keep this information handy for your journey.

If you do not receive a confirmation e-mail or SMS after booking, please check your Spam folder. If you haven’t received the e-mail there as well, please contact iShop Customer Support for assistance at the below coordinates:

Phone: 1800 570 1955

E-mail: support@ishoprewards.com 

Yes, you can call iShop Customer Support on 1800 570 1955 or e-mail them at support@ishoprewards.com  for any issues related to bus bookings.

Currently, only one-way bookings are possible on iShop.

In the event of a delay or cancellation, you should receive a notification from the bus service provider. You can reach out to redBus for any other issues.

Additional charges such as service fees, convenience fees or seat selection fees might be applied, based on the bus operator’s policies. These charges will be displayed during the booking process.

No, the passenger can use any ICICI Bank Card to pay for the ticket; it does not have to be their own. However, the passenger whose name is on the ticket must carry a valid Government ID (along with the ticket) when boarding the bus.

You can cancel your bus tickets on the iShop platform by going to: User Profile (top right corner) > My Orders > Bus

Please note that cancellation fees and the cancellation period may vary, depending on the specific bus service.

Refunds are processed according to the cancellation policy of the travel partner. The amount will be credited back to the original payment source (Debit Card, Credit Card or Net Banking) used at the time of booking, within 7-10 working days.

To book a bus ticket, follow these steps:

• Navigate to the ‘Bus booking’ section on the iShop platform

• Enter your travel details, including the departure and arrival locations, travel date and the number of passengers

• Browse through the available bus options and select the one that suits you best

• Select the seats and enter the required passenger information

• Complete the payment using ICICI Bank Credit Card / Debit Card / Net Banking.

To purchase a shopping voucher, select the desired voucher from the ‘Shopping Voucher’ section, choose the amount, enter the recipient’s e-mail ID and complete the payment using an ICICI Bank Credit Card / Debit Card / Net Banking.

The recipient will receive the shopping voucher via e-mail / WhatsApp after the purchase is completed. The e-mail will include voucher details and instructions to redeem the voucher.

The shopping vouchers do have expiration dates, which will be specified in the e-mail and WhatsApp message containing the voucher details. Be sure to check the details to ensure timely usage.

Shopping vouchers are non-refundable and cannot be cancelled. Please review the terms before making a purchase.

The recipient can use the shopping voucher by following the instructions provided in the e-mail with the voucher details This usually involves entering the voucher number during the checkout process on the merchant’s website.

If the recipient does not receive the shopping voucher within 15 minutes, please ask them to check the spam or junk folder of their e-mail. If the e-mail has not been received there as well, contact iShop Customer Support on 1800 570 1955 between 9:00 a.m. and 9:00 p.m. for assistance.

Most shopping vouchers come with a balance enquiry option. Instructions for checking the balance will typically be provided in the e-mail or on the merchant’s website.

Use of multiple shopping vouchers for a single purchase depends on the policies of the specific merchant. Please check their terms for more information.

Yes, you can request your voucher information to be resent. Please contact iShop Customer Support and they will assist you in retrieving your voucher details.

Absolutely! You can check the status of your gift vouchers in the ‘Order History’ section on the iShop platform. This section provides details about your purchased vouchers, including their status.

Shopping vouchers are instant and typically delivered to the recipient’s mobile number and e-mail ID within 15 minutes after making the purchase. If the shopping voucher is not received within this time, please check the spam folder or contact iShop Customer Support on 1800 570 1955 for assistance.

Once shopping vouchers expire, they cannot be revalidated or extended. Please make sure you use your vouchers within the specified validity period.

Once a shopping voucher has been purchased, it cannot be cancelled or returned. Please review the terms and conditions before making a purchase to ensure you are satisfied with your selection.

A 2.5% processing fee applies for select brands only when you pay using a Credit Card or Debit Card. There is no fee if you pay via Net Banking. The brands where this fee applies include Amazon e-Pay, Flipkart, Swiggy Money E-Voucher.

Yes, some brands have a monthly purchase limit. Here’s the list:

Monthly Limit (in ₹)

• Big Basket: 2,000

• Blinkit: 2,000

• Amazon: 12,000

• Flipkart: 12,000

• Tata CliQ: 30,000

• Croma: 1,00,000

Shopping vouchers are digital vouchers / coupons that can be purchased through iShop. The vouchers are sent to recipients via e-mail / SMS / WhatsApp. Please make sure that you enter the recipient’s valid e-mail ID / mobile number, as once the voucher is issued and sent, it cannot be cancelled.

When making a purchase, you can select the option to use your reward points / iCash at checkout. You will be prompted to specify how many points you wish to redeem and the remaining amount will be charged to your selected payment method (Credit Card / Debit Card / Net Banking).

Yes, there might be minimum or maximum limits on the number of reward points you can redeem per transaction. Additionally, some products or services may not be eligible for points redemption. Please see the details here.

The reward points / iCash are calculated based on the total value of the purchase. Each reward point / iCash will have a defined monetary value, which will be indicated during the checkout process. The exact conversion rate will be based on the specific terms applicable on the type of Card being used for redemption.

Currently, you cannot combine both iCash and your Credit Card/Debit Card reward points in a single transaction.

iCash can only be used with Net Banking transactions.

If you don’t have enough reward points to cover the desired portion of the purchase, you can still proceed by selecting a lower number of points or opting to pay the full amount in cash (i.e. using Credit Card / Debit Card / Net Banking)

No, once reward points / iCash are redeemed in a transaction, they cannot be reclaimed or used again.

Yes, you can check your available reward points in the User Profile section of iShop or on the payment page before making a transaction. This will help you decide how many reward points you wish to redeem.

If you cancel a transaction where reward points were used, the points will be refunded according to the cancellation policy of iShop. The cash portion will be refunded to the original payment method.

There is a fee of ₹ 99 + GST for every time reward points are used in a transaction. There is no fee for redemption of iCash in a transaction.

Refunds for Points + Cash transactions will be processed based on the amount paid in cash and the reward points redeemed. The cash portion will be refunded to the original payment method, while the reward points / iCash will be restored to your account as per eligibility.

Points + Cash transactions allow you to pay for your purchases using a combination of your reward points (ICICI Bank Credit Card and Debit Card) or iCash (Net Banking) and cash (Credit Card / Debit Card or Net Banking).

Currently, multi-city trip bookings are not available on iShop.

To make changes to your booking, you will have to reach out to the travel partner / airline directly. You can find the travel partner contact information here.

For domestic flights, a valid government-issued ID is required. For international flights, you will need a valid passport. In some cases, a visa or additional documents might also be required, depending on the destination. Please check the specific requirements based on the country that you are travelling to.

Yes, you can book flights for other travellers by entering their details in the section about passenger information during the booking process.

You can check the status of your booking on iShop. Go to: User Profile (top right corner) > My Orders / Bookings.

You will also receive an e-mail from the travel partner / iShop Customer Support if there is any change in the status of your booking.

You can search for flights by entering your departure and destination cities, travel dates and the number of passengers in the search bar on the homepage.