Customer Compliments

Getting my banking requirements met were proving extremely difficult and I constantly faced unacceptable levels of service, lack of understanding or an interest in helping me, resulting in me having to make several complaints for service failures. Finally, I struck success when Albina D’Cunha came into the frame. She took the time to hear me out, understand my issues and proactively started to address them individually and making sure I was fully updated on the progress. According to me, she is an employee any organisation would be delighted to have. She totally gets the importance of Customer Care and for me was a Godsend. Thank you, Albina, keep up the hard work and I sincerely wish ICICI Bank can take a leaf out of your Book when it comes to Customer Care/Satisfaction and permeates throughout the whole organisation.

I am very happy with the service, which I got from the Relationship Manager, Mr Johns at the Ernakulam Branch. He was very helpful and supporting to disburse my loan amount within seconds. Keep up the good work. Kudos to ICICI. Thanks and regards, Jayasree.

I would like to express my deepest gratitude for Mr Prasenjit Mallick from Barasat Branch, Kolkata. I hold an account and a Mutual Fund with Barasat Branch and from the last <6> months I've been struggling to get my paper work done as the account has been changed and Mr Prasenjit has extended his service and support to process my paper three times after being rejected every time during this COVID-19 pandemic and finally it got approved with his constant support and help. He is an asset to the company as every time he mentioned “It's my duty to help you ma'am”. Thank you Mr Prasenjit Mallick for your help and utmost efforts to get my paper work done.

I approached Sathish at Coimbatore RS Puram Branch for a casual inquiry. Later it went into a Home Loan conversation. It happened sometime 18 months ago. When I decided to opt for my new Home Loan, his excellent persuasion skills made me go with ICICI Bank without any say. Whenever I approached him for any queries or support, he ensured that it was serviced without any follow-ups whether he was present at the branch or not. I can go on record to mention his service as a Home Loan Expert is best-in-class. Kudos! You are doing a great job. Keep it up. I would also like to thank Mrs Saradha, Deputy Branch Manager for extending courtesy during my visits at all times.

I wish to thank and appreciate Mrs Raji (Rajeswari Rajendran) who almost took many requests and solved it by following up with customer repeatedly. In the midst of many such things which are rare, Mrs Raji had been fantastically taking care of the request during her pregnancy period. Sorry for the delay of acknowledging her efforts, but kudos to all her efforts. Great Job Mrs Raji. Raji is definitely one of the good committed employees I have met so far. She provides all the information we want and was never late in any closure of the requests or to respond on our queries. My experience at ICICI Bank Porur - Iyyappanthangal Branch is the best so far. Thank you so much to her for doing her best. And wish you best luck for future. Thank you for the fastest response which really helped to save my time as we were running out of time as I mostly live abroad. I have been using ICICI Bank since many years. Her services are really good. Once again a big thanks to Porur Branch and the whole team for always helping me at the time of need!