Customer Compliments

Mr. Rasidul was very professional and helped me a lot. It was a smooth and fantastic experience. Thanks again!

Today I have visited the branch for an RTGS and Demand Draft transaction. All the staff members, including the Branch Manager were helpful. They patiently clarified all my doubts and completed the transaction on time without much hassle. They treated me as guest and the entire experience was great. Thank you Team ICICI Bank!

Sincere appreciation of Mr. Vineet Solanki and Ms. Kajal Shinde. It is with great gratitude that I write this letter. However, it is a fact that the Deonar ICICI and . Chembur Bank has given me very good service consistently. I cannot be blind to the exemplary and stellar performance of Mr. Vineet Solanki (ICICI Deonar) and Ms. Kajal Shinde (from the Home Loan Department). My Home Loan transaction was super smooth. Mr. Vineet made it a point that the cheque of the Seller was deposited in the account the same day and he received the money by RTGS during the evening. The Bank was closed after 3:00 PM but Mr. Vineet’s commitment made the impossible happen. I am so proud of his commitment and professionalism. The seller gave me the house keys as soon as he received the RTGS. Ms. Kajal from the Home Loan department was in touch with me 24x7 during the Home Loan process. She came to my house a couple of times to take the signatures and documents from my wife, which were needed on a case-to-case basis. I kept calling her to understand the process, sanction letter status, misc. charges etc. I have already taken a few Home Loans from different banks (including ICICI Bank) in the past, but this time it was super-fast. Thanks Vineet for getting the entire Home Loan process completed in just 5 working days (from applying the loan till the RTGS was received in the Seller’s account).

I would like to appreciate ICICI Bank staff Mr. Vinod Kumar, of the Kishangarh City Branch (Ajmer district-Rajasthan), for his continuous effort in resolving my queries and providing quick services. He helped us open accounts for my parents and son with minimum effort. He also put in a great deal of effort to open an account for my son. He regularly follows up with us for the investments and service feedbacks. Glad to have a supportive staff nearby.

I would like to appreciate Pranali from the Forex International Team for the wonderful support and patience shown while working on the case. It is fantastic to have someone like her in the Customer Care Team!