Customer Compliments

Mr Nagnath helped me to open an NRE Account. He is a nice person. I appreciate his good work.

I like to take the opportunity to acknowledge and compliment Ramesh Rathod from Credit Cards team for the way he has supported and guided me with my payment issue. Ramesh provided excellent support as he fully understood my situation and helped me with the payment procedure. In fact, I was not responding to bank’s call. But Ramesh sent me a text and was right up there to get me out of the situation. My request to ICICI Bank is to take utmost care of good and talented professional like Ramesh Rathod, as nowadays such a helping and thorough professional is rare in BFSI. Have a great career ahead of you Ramesh! Cheers.

Regarding my Credit Card statement issue, I forwarded my complaints through Customer Care. They took immediate action and the refund was done. I specially thank Mr Praveen, who provided fast and prompt services for me. Thank you ICICI Bank. I feel very proud of your services.

We are highly grateful to the Bank for their very prompt action in dealing and settling the matter regarding our ATM Fraud complaint reported. We would also like to personally thank the local bank staff and the Fraud Handling Executive of the Bank who discussed with me the details of the fraud.

Thanks and Regards once again.

I have visited Patiala branch for the first time, unfortunately to close my account as I have moved overseas. I must compliment Ms Nitika Verma for the proactive help and assistance she had provided. The way they approached me and sorted things so perfectly is highly commendable. I visited again for another enquiry the next day, and was again welcomed so warmly. Also Mr Dildeep Singh was very helpful and gave excellent customer service. If I had not moved overseas, I would have changed my mind of closing the account and continued ICICI Bank forever.

Good luck team. Thank you again Ms Nitika Verma.