Customer Compliments

I am thankful to Mamta Wadia of the Greater Noida branch who resolved a query by showing personal interest. I really appreciate her attitude of working for customer centricity and delight. Keep up the great work Mamta and thank you once again!

I would like to congratulate ICICI Bank for having such an exceptional staff like ‘Ms. Rakshita Kadian’, Dwarka Sector 12 Branch ICICI Bank, New Delhi. She is not only very proactive but also really helpful. She has a good amount of information to convey and helped me in investing money in ICICI Bank. She frequently shares the latest plans of ICICI Bank, I would say I could do some good investments just because she informed me. She does more than her role demands.

Dear Mr Singh, Good morning! Hope that the New Year is treating you well and that you and your loved ones are in good health. I wish to extend my gratitude and a feedback regarding one of your team members, Usha. Over the past months, today was the second time I got to speak with her. Ensuring utmost security and customer safety, Usha delivers great online banking solutions. She is clear, quick and to the point. I believe these qualities would take her miles ahead of others and I wish her the best of luck. It is really rare to find someone as efficient and effective on the opposite end of the phone. Keeping the Covid scenario in mind, Usha was able to assist me and my sister-in-law with several steps in which we were stuck for months together. She made us walk through it as if this was routine and quite simple. I wish you recruit members like her in your team and ensure that phone banking with ICICI Bank becomes more easy and accessible.

I am really thankful to Mr Arshad, Branch Manager of Preet Vihar Branch for his support as and when required in foreclosing my Home Loan. Really appreciate and hope to see more people like him.

This is regarding the Service Request FD which was closed prematurely with the help of the Customer Care colleagues. Really appreciate the way they went beyond expectations, accepted the query and even deposited money on same day, which helped in availing of funds when it was urgently needed. Outstanding service and definitely to be recommended to others.