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Personal ›Products ›Cards ›Debit Cards ›Security ›Insurance on card ›How to claim

    How to claim the insurance cover?

    In case of any claim, the claimant should inform ICICI LOMBARD call centre at 1800 2666, within 15 days of loss or damage.
    ICICI LOMBARD will inform the claimant about the documents required for processing the claim.
    The claimant should send the required documents to ICICI LOMBARD.
    The Customer Service department of ICICI LOMBARD will decide on the admissibility of any claim as per the Terms & Conditions of the policy, after receiving the documents and investigation report, if applicable.

    On admissibility, ICICI LOMBARD will make the payment to the beneficiary. The payment shall be made within 15 working days of receipt of all complete documents, in case an investigation is not required.

    List of documents required to claim insurance

    PERSONAL ACCIDENT (OTHER THAN AIR ACCIDENT)AIR ACCIDENT (DEATH ONLY)
    PA Claim form duly filled in and signed by the Nominee – Original PA Claim form duly filled in and signed by the Nominee – Original
    30 days card statement prior to date of loss. 30 days card statement prior to date of incident along with the transaction showing the purchase of ticket for the travel.
    Copy of Death certificate - Notarised/ Attested by Gazeted officer  Copy of Death certificate - Notarised/ Attested by Gazeted officer 
    Copy of FIR - Notarised/ Attested by Gazeted officer  Copy of FIR - Notarised/ Attested by Gazeted officer 
    Copy of Post mortem report - Notarised/ Attested by Gazeted officer  Copy of Post mortem report - Notarised/ Attested by Gazeted officer 
    Copy of Panchnama (Spot and/ or Inquest) -Notarised/ Attested by Gazeted officer Copy of Panchnama (Spot and/ or Inquest) -Notarised/ Attested by Gazeted officer 
    Treatment papers, if hospitalised Treatment papers, if hospitalised
    If claim amount> 1lakh, AML Documents - Notarised/ Attested by Gazetted Officer (Pan Card Copy, Address Proof, 2 Passport colour photos of claimant) If claim amount> 1lakh, AML Documents - Notarised/ Attested by Gazetted Officer (Pan Card Copy, Address Proof, 2 Passport colour photos of claimant)
    Indemnity cum declaration bond on a Rs.50 / 100 /- stamp paper (Legal heir certificate)- Original Indemnity cum declaration bond on a Rs.50 / 100 /- stamp paper (Legal heir certificate)- Original
    Consent letter from other legal heirs on a Rs.50 / 100 /- stamp paper (No objection certificate by other legal heirs) – Original Consent letter from other legal heirs on a Rs.50 / 100 /- stamp paper (No objection certificate by other legal heirs) – Original
    NEFT mandate form duly filled in by the claimant and verified by bank with cancelled cheque of the nominee- Original (for direct fund transfer) NEFT mandate form duly filled in by the claimant and verified by bank with cancelled cheque of the nominee- Original (for direct fund transfer)
    Purchase Protection
    1. Claim form duly filled & signed by customer
    2. Card Copy
    3. Copy of FIR - Notarised/ Attested by Gazeted officer 
    4. Card Statement showing Purchase details of the item lost.
    5. Incident letter by the customer
    6. Purchase bill for the item lost: Original
    7. If claim amount> 1lakh, AML Documents - Notarised/ Attested by Gazetted Officer (Pan Card Copy, Address Proof, 2 Passport colour photos of claimant)
    8. NEFT mandate form duly filled in by the claimant and verified by bank- Original (for direct fund transfer)
    9. Cancelled cheque- Original (for direct fund transfer)