Welcome to the ‘Happy to Serve You’ series.

In continuation to make your experience with ICICI Bank Credit Cards even more convenient and secure, we bring you the registration process of 2nd factor authentication to make purchases through IVR/Online/Mobile banking.
2nd factor authentication is a safety requirement for any purchases made through IVR/Online/Mobile Banking using your MasterCard/Visa/American Express Credit Card issued by ICICI Bank as per RBI guidelines for transactions made at merchants registered in India.

At ICICI Bank, for online/e-commerce transactions the 2nd factor authentication is termed as 3D Secure PIN (3DS) and for IVR/Mobile Banking transactions is IVR OTP (IOTP). Each Credit Card has a unique 3D Secure PIN.
To register your ICICI Bank Credit Card for 3DS and IOTP, it is necessary to have your updated mobile number/ e-mail ID with us. Please click here to know more on the process to update your contact details.

Online transactions – You can register your Credit Card to generate 3D Secure PIN by following simple steps. During the registration process a One Time Password (OTP) will be sent on your registered mobile number/ e-mail ID.
For Visa/MasterCard
Visit www.3dsecure.icicibank.com >> Select “Register now” >> Enter Credit Card details >> Enter OTP >> Generate Personal Assurance Message (PAM) and 3D Secure PIN of your choice.  
For ICICI Bank American Express Card
Visit www.icicibank.com/safekey >> Select “Register now” >> Enter Credit Card details >> Enter OTP >> Generate Personal Assurance Message (PAM) and 3D Secure PIN of your choice.  
You can also register your Credit Card during online shopping i.e Activation During Shopping (ADS).
Please note
  • 3D Secure online PIN is a 6 digit numeric permanent PIN.
  • You can place a request to change your 3D Secure PIN after logging into your 3D Secure account.
  • PAM cannot be generated at the time of shopping (ADS).

IVR/Mobile Banking transactions- You can register your Credit Card for IVR/ Mobile Banking transactions by generating an IVR One Time Password (IOTP) through any of the options listed below.
Visit www.3dsecure.icicibank.com >> Select “Generate IOTP for IVR” >> Enter Credit Card details.
Type IOTP <Space> Last four digit of your 16-digit ICICI Bank Credit Card number send to 5676766 from your mobile number registered with us.
Phone Banking
Call our 24-hour Customer Care >> Authenticate your Credit Card and ATM PIN>> Select "1" for Self Banking>> Select "4" to generate IVR OTP.
Please note
  • For every IVR transaction, you need to generate a new IOTP.
  • IOTP will be sent to your registered mobile number/ e-mail ID registered with us.
  • IOTP will be valid for 24 hours or a single transaction, whichever is earlier.
For more details on IVR/Mobile Banking transaction, please click here