iBizz FAQs

What is iBizz?


iBizz is ICICI Bank's powerful user-friendly app that helps Business Banking, Corporate and Institutional customers to execute complex banking transactions with ease from their Mobile Phones and Tablets.

Do I need to download iBizz HD for theTablet application?


No, iBizz application is the same for Mobile and Tablet. Hence you do not need to need to download a separate application.

What are the features/services offered in iBizz?


  • Single window access to view all accounts - Loans, Deposits and operative accounts
  • Mini and detailed statement for all operative accounts
  • Initiate and approve Fund Transfers to own accounts and third party accounts using NEFT, IMPS or RTGS
  • Initiate and approve Bill Payments
  • Pay/Collect using Unified Payment Interface (UPI)
  • Request for Cheque Book and for Stop Cheque payments. Download and e-mail receipts for transactions initiated and approved
  • InstaBanking facility for faster processing on your branch visit
  • Search within the application
  • MTreasury services

On which operating platforms is iBizz offered?


iBizz is available on Android and on iOS platforms versions: Android: Kitkat (4.4.x) onwards; iOS 8 onwards except on iPhone 4s and iPad 2.

Can I login on iBizz with both MPIN and CIB credentials?


At a given time, you can login to the application only through one mode – either MPIN or CIB credentials.

How can I change my login preference?


Post logging in, please visit the main menu ( ), click on Reset login preferences and then change the setting as displayed to either MPIN or CIB credentials.

I only have viewing access in CIB, what all can I do in iBizz with view access?


Having View access, iBizz allows you to perform the below activities:

 

  • View Operative, Deposit & Loan Account information
  • View mini and detailed statement
  • Download and e-mail statement
  • Request for Cheque Book or Stop Cheque
  • InstaBanking facility before logging in to the application

With transaction access in CIB, what are the services that can be availed off in iBizz?


Having transaction access, iBizz allows you to perform all the mentioned transactional services:

 

  • View Operative, Deposit & Loan Account information
  • View mini and detailed statement
  • Download and e-mail statement
  • Request for Cheque Book or Stop Cheque
  • Initiate and approve Fund Transfers to own accounts or third party accounts
  • Approve CMS Payments and Trade Online approvals for LC issuance, LC amendment, BG issuance, BG amendment, Remittances, Bills acceptance, Bills Payments
  • Pay/Collect using Unified Payment Interface (UPI)
  • Download and e-mail receipts for transactions initiated and approved
  • InstaBanking facility for faster processing on your branch visit before logging in to the application
  • MTreasury Report services

Can I initiate a transfer using UPI if I have joint operation workflow set up?


No, UPI is currently enabled for single operation users only.

Can I add payee for fund transfer?


Addition of Payee for Fund Transfer is not allowed through iBizz. Please add payee using CIB.

What is InstaBanking?


Insta Banking allows you to initiate branch transaction through your mobile at your convenience. To complete the transaction, please visit the ‘May I Help you’ desk at any ICICI Bank Branch.

Can I initiate an Insta Banking transaction after logging in?


No, Insta Banking services can be availed from the Non-Logged in section only.

Can I change my MPIN?


Yes, change of MPIN facility is allowed through iBizz in Logged in section only.

What are the steps to register for MPIN?


  • Enter Debit / Business Banking Card Number
  • Enter Grid Values
  • Enter One Time Activation Code (OTAC) received on your mobile number
  • Enter 4 digit MPIN of your choice

MPIN is registered successfully

What should I do if my login gets disabled on entering incorrect CIB Credentials?


Please activate your id by generating a new password by clicking on Forgot Password

What should I do if my login gets disabled on entering incorrect MPIN?


Please re-register for a new MPIN by clicking on Forgot MPIN

In case of any issues with the application, where should I contact?


You can call our Customer Care numbers mentioned in Contact Us section or to the respective branches or Account Managers or e-mail us on corporatecare@icicibank.com

Are there any charges for using iBizz service?


No, ICICI Bank provides iBizz service at no cost.

Is iBizz secure?


To ensure security of account information and all transactions, a number of security features have been built into iBizz:

  • Secure Login- iBizz can be accessed by customers who are registered on Corporate Internet Banking
  • Data Encryption- No sensitive information is stored on your mobile handset. Also, the data stored on the mobile is encrypted using strong encryption standards. This ensures that if the mobile device is lost or stolen, the data stored by the mobile application in local storage is unreadable.
  • Communication Encryption- The data exchanged between iBizz and server is encrypted to ensure data security and confidentiality.
  • Secure Fund Transfer- Fund transfer can only be done to previously added payees/billers on iBizz. Also for initiating the transaction, Grid Values and One Time Password (OTP) received on registered mobile number is required to complete the transaction, thus adding another layer of security. Limit given to the user on CIB will be applicable for iBizz transactions also.

I have forgotten my MPIN to login to iBizz application. What should I do now?


iBizz is a safe and secure banking application that allows you to access your bank account details using your 4 digit MPIN. On three successive incorrect PINs, iBizz application will lock itself. However, you can set a new MPIN by following the complete 4-step activation process again:

  • Enter Debit / Business Banking Card Number
  • Enter Grid Values
  • Enter One Time Activation Code (OTAC) received on your mobile number
  • Enter 4 digit MPIN of your choice

Is there any per day transaction limit for transferring funds through iBizz?


The limits are inclusive of CIB limit to the maximum amount of Rs.5 lakh per transaction for initiating the transaction.

What if I receive a call or SMS while fetching details?


In the event of you receiving a call or SMS during any transaction, iBizz will continue working in the background not affected by your current activity.

What if I change my mobile handset?


For MPIN based login, if you have changed your mobile handset, download iBizz on your new handset and activate the application by following the 4-step registration process. In the latter case, the previously installed iBizz on older handset will not work. If logging in using Corporate Internet Banking Credentials, you do not need to follow any step; just install iBizz on new mobile handset and login using your existing Corporate ID, User ID and password.