This morning, I had interacted with Mr. Samiulla Shaik, Floor Manager in the NRI customer support team, due to a delay in remittance, he was quick to understand the requirement and worked in the back end with the concerned team members and ensured the remittance is successful. I thank him so much for his timely help and support extended. Best Wishes!
This is to appreciate the staff from Kammanahalli Main Road Branch, Ms. Himani Wadhwani - who is on service counter. She really defines the meaning of 'Excellent Customer Service'. Number of occasions we have met Ms. Himani for services pertaining to my account and my family members. The most pleasing part is she knows stuff, extremely well informed about banking procedures which has made our sometimes complex queries/services hassle free. Specifically for my Mother's account, my mother is a senior citizen and Ms. Himani has been extremely courteous and resolves all queries that my mother had. She does this all with smile. To end it I would state, this is the level of service I would expect from a reputed bank like ICICI and I have 16 years old relationship with the bank. I am delighted and this is the kind of staff, even if they are discussing cross-sales products - I get inclined and encouraged to take it due to her attitude and knowledge. I 'Trust' the staff so well.
I would like to compliment the work attitude of Mr. Puneet Kumar, ICICI Bank, Kasturi Nagar Branch, Bangalore. I was there to my home branch for remitting some amount. Puneet was very diligent and conscientious about the whole thing because I had very less window time to get this remitted as last date was approaching fast. He took special care and got approvals from higher ups and processed with full clarity in record time. Kudos to you to have employees like him who have special zeal in them. Thanks Puneet!
Ms Sneha Lata (Branch Operations Manager), Ulsoor road was very helpful in correcting a typo error in my given name. It was a tricky procedure because but she contacted multiple people and followed up for days and finally did the job for me.
I also noted that she was kind a hearted person who wants to help as many people and customers as she can, I have observed that she speaks empathetic about customers even behind the curtains and stage.
Having people like Ms Sneha Lata enriches ICICI bank to a great extent.