I wanted to write regarding one of your employees Mr Sami Sheikh, who helped me in settling a fraudulent transaction that happened in my Forex Card. The real definition of Customer Care is being characterised by employees like him. The way he calmed down a disgruntled customer and helped him get what he wanted is applaud worthy.
This morning, I had interacted with Mr. Samiulla Shaik, Floor Manager in the NRI customer support team, due to a delay in remittance, he was quick to understand the requirement and worked in the back end with the concerned team members and ensured the remittance is successful. I thank him so much for his timely help and support extended. Best Wishes!
Happen to talk to a customer service executive named Nikita for disposal of my new Chip and PIN card for my account number and she is wonderful, the way she presented and assisted me was awesome. I was in this industry some time before and I know how tough it is, but the way she assisted me was WOW experience. I could sense her smile until she ends up the call from the bottom of my heart. I congratulate her for the fabulous work and the passion she has to serve the customer. Keep it up Nikita and I trust this will reach her and should be pasted on the common board as a token of appreciation, thanks ICICI Bank to hire an agent like this.