Fantastic work by Mr. Elanchezheyan for carrying out my Home Loan transaction in a very organised manner. Phenomenal improvement in the Home Loan processing from ICICI Bank. Keep up the good work. Online uploading of the documents required by the marketing team is key for reduced cycle time. Good organising with the third party legal teams to finish the activities on time.
I am Nilesh Pandey, holding an NRE/NRO Account with you. Today, I have inquired about my housing loan settlement over the NRE house loan help desk. Thankfully, I got connected with Mohammed Shahidullah and the way he explained me the entire loan settlement process was phenomenal. He was patient throughout our discussion and clarified me for each and every query without taking much time, kind of impromptu.
I would like to convey my big thanks to him for his great support/service and wish him success in all his future endeavours.
I have a relationship with ICICI Bank for more than a decade. In principle approval, towards our (my spouse and me) Joint Home Loan Application was accorded on March 16, 2015 by ICICI Bank, Chowringhee, Kolkata.
I received Demand from builder on August 20, 2015 with a due date of August 25, 2015 and a grace period of two weeks. I was doubtful in getting the payment realized and credited it into the builder's account by September 8, 2015. I was afraid of "Penal Interest Clause" in case of delayed payment. After discussion with Mr. Narendra Mishra we handed over all the required documents with our demand by the evening of August 22, 2015. Due to his high level of commitment, dedication and lot of hard work, I got the cheque in favour of the builder by noon on August 29, 2015, on the day of festival i.e. "Raksha Bandhan". I am astonished at how he could manage this so fast and even discharged his duties on the eve of festival. We compliment all the team members of this branch, (including those we didn't interact with personally but the contribution was certainly involved). "The home", is life time project of most of the citizens, if the task in hand is discharged with such a proficient level of commitment then it certainly deserves a word of praise.
The hard work of such individuals should not go unnoticed, which may help the Bank in attaining new heights.