On my recent visit to Kolkata, I needed to update my NRI. I received exemplary help and support from all the members of Santoshpur Branch with all the complicated paperwork during the process. Particular mention must be made of Mr Suvajit Dalapati, who was extremely patient and courteous in his dealings and helped me through every step of the process. His eagerness to help made a potentially boring chore a surprisingly pleasant experience.
The new UX enabled for my account is awesome. I am thrilled that my exact need has been somehow interpreted by ICICI Bank. It is really easy to follow through and has good visual cues that help me quickly understand what I need to. I would like to thank the team working behind enabling this home screen for us. Thank you for consistently striving to understand our need and successfully serving us better. Although my initial salary account was with ICICI Bank, it changed later when I shifted jobs. However, I make it a point to transfer my entire salary every month to ICICI Bank and spend from ICICI Bank. One major reason being - all the accounts I transact with are stored in ICICI Bank. But the other reason is the easy and quick nature of traversing through the site and performing transactions. Thank you for providing an easy-to-use service.
I am a self-employed professional. I applied for an Emeralde Credit Card through Mr Aravindan C - RM Credit Cards at Chennai. Since I was travelling abroad the very next day, Aravindan very promptly processed the application and ensured my card got delivered the very next day! The Bank is fortunate to have such dedicated managers. Thank you Mr Aravindan and thank you ICICI Bank.
My login was locked and Indian SIM was deactivated. I needed to unlock my account, called the Customer Care and was taken care of by Sandeep. He was very professional and addressed my request. Today, the reset password was received in my India residence and I could unlock. Super grateful to all those involved.