My login was locked and Indian SIM was deactivated. I needed to unlock my account, called the Customer Care and was taken care of by Sandeep. He was very professional and addressed my request. Today, the reset password was received in my India residence and I could unlock. Super grateful to all those involved.
This e-mail is an appreciation of the quality services provided by your staff Ms. Shalini Alagesan at your Chennai Adyar Branch related to the account operations for myself on August 28, 2018 evening. In spite of the late evening visit around 7:00 p.m. at your branch, Ms. Shalini was very courteous, receptive and co-operative in attending to my queries and responded to my matters which had been raised to her.
I found her to be understanding and patient with all the documentation needed for my transaction activity with the bank and provided the requisite guidance and support.
I would like to congratulate the bank and your department for having such meticulous staff who bring meaningful service to the customers.
Mr. Chaitanya, who attended my call when I called up NRI Services Hotline, handled my call very well, was very informative, very knowledgeable and helpful. He was so professional and patient while handling my queries. I very much appreciate this excellent customer service from Mr. Chaitanya and wish him all the best!