It was a commendable job by ICICI Bank A.S.Rao Nagar Branch (which I think is under part renovation), on 13-Nov-2016 (being Sunday), the Sunday after ₹500 and ₹1000 notes were demonetized, I went to the branch to find a long serpentine queue (a little dejected), but as soon I joined the queue, a representative asked me about the details and gave me the relevant forms, which I filled up and I was ready for the transactions, it took around 1.5 hours to reach me till the counter. I would like to brief you up the following commendable points, which I liked about their managing the rush.
- Every bank official irrespective of their rank, were really prepared and ready
- Ability to manage the queue highly efficiently
- The bank personnel provided water bottles to the people in the queue
- Guiding exactly, precisely and resolving their queries immediately (which shows their professional approach, i.e. they respect our time and theirs also)
- Counters being managed by the professionals without causing any delay to others
- The security personnel were also helpful and co-operative, providing others with the forms and directing to the respective bank officials
I wish them all the best in the future, and keep up the same.
Kudos for your effort Mr. Amit Satsangi in helping me get my financial mess streamlined. It is delightful to have someone who has a rare and enviable ability to find simple solutions to complex problems. Right from tax planning, to working on my investments to get optimum returns, you have contributed in a big way in turning my financial foals into reality. I really appreciate his service, he is an asset to your organisation.
Mr. Amit Satsangi I wish you success in all your future endeavours.
I would like to bring to your notice the commendable job done by Manisha Yadav of Karkhana road Secunderabad. I had some issues and because of her sheer dedication and motivation, my issues got resolved. I commend her for her efficiency and dedication in providing excellent banking services to her HNI clients. Keep up the good work. Thanks!
I would personally like to thank a supervisor, Mohd Imran Ali from Hyderabad. I had an issue with my account for some charges that were made and was almost on the verge of discontinuing all my accounts and my family accounts with ICICI Bank. Its only after I spoke with Imran and the solution given and the assurance made, which changed my decision and I am happily going to continue with ICICI Bank.
I must say that Imran is a true asset to ICICI Bank. He is a very good example of "HUM HAI NA".
Really good job Imran. Keep up the good work.
I am writing this as a humble note of appreciation for the quality service provided by your Customer Service Representative on May 24, 2014. I had a query regarding the ICICI Bank deposits account I called your Customer Service at 6:24 p.m. IST and was attended by Mrs. Bhagyashree. I must say the correct and prompt support extended by her was appreciable. She really paid attention to details in every possible manner. Bhagyashree's energy on call, professionalism and ability to get to the bottom of the situation quickly, exceeded my expectations. The process of having my account checked, helping me with right information, reconfirming, giving an assurance that by May 26, 2014 before 12:00 p.m. IST the deposit amount would be credited to my savings account. That was simply fantastic.
I appreciate the way you have trained your staff and the way they are following their duty perfectly. Keep up the good work. Once again thank you for the good service and I wish the company a lot of success. Finally, I would like to show my gratitude to you for this wonderful Customer Service.
Thanks a million.