I would like to give my heartiest compliments to Airoli Branch as the person standing just near door guided me with the procedure as I was new to the branch. And impressed with the hospitality of the branch. The security guard was also available at the branch to help out walk-in customers for the deposit procedure.
Post demonetisation I had made many trips to your Kharghar, Sector 7 branch (Near Hiranandani) to deposit old notes and to collect new notes. I have found the branch has been attending to the needs of customers as well as general public in an efficient way.
I must mention in particular, the service of your security guard Mr. Vipin Kumar Tripathy (or is it Trivedi?). He is a busy bee attending to all the customers, talking to each one of them and making them comfortable, find their needs, bringing them necessary forms, directing them to the relevant booths all with a smile. Mention must be made of his treatment of senior citizens with courtesy and his personal touch to solve individual's problems.
I have noticed his excellent service during the difficult days post demonetisation and I am sure your bank will reward him. He deserves much more responsibility than what he is entrusted with today.
The goodwill earned by employees like him is worth many times more than the millions you spend on advertisements.
My sincere grateful thanks to your BM and Staff including Security staff at Vashi Sector1 Branch, Navi Mumbai. Yes, these days are different but the manner in which they were handling each and every customer when I was there for withdrawal on 10/11/2016 is truly commendable. Real customer service was in display. I am sure all my other fellow customers also will have a similar experience. Thanks once again Team ICICI Bank.
I am grateful to Ms. Himani and the watchman belonging to ICICI Bank Sector 19, Airoli Branch when she took the trouble of coming to our home personally for returning my wife's missing purse which was left in the ATM. This is a very good example about customer centricity and sincerity which is exemplary of the services rendered by ICICI Bank throughout its branches. I would say my association with your bank for all these years has given me more than expected returns.
Your Customer Service is much better than others. You understand the importance of your customer, more than your business. I appreciative your Customer Services Department for their helpful attitude, accommodative behaviour and their value for the customer. You truly proved your motto "Khayaal Aapka". All the very best.