Visited your Vakola Branch today to deposit cash, I usually use either Internet Banking or the cash deposit machine, but as the machine wasn't working I had to do a manual deposit, two of your employees Aisha and another guy were very helpful. I was accompanied by my 7-month-old son, your employees understood my situation very well and were very generous in helping, such good behaviour makes banking easy for customers. I appreciate my today’s experience.
The new UX enabled for my account is awesome. I am thrilled that my exact need has been somehow interpreted by ICICI Bank. It is really easy to follow through and has good visual cues that help me quickly understand what I need to. I would like to thank the team working behind enabling this home screen for us. Thank you for consistently striving to understand our need and successfully serving us better. Although my initial salary account was with ICICI Bank, it changed later when I shifted jobs. However, I make it a point to transfer my entire salary every month to ICICI Bank and spend from ICICI Bank. One major reason being - all the accounts I transact with are stored in ICICI Bank. But the other reason is the easy and quick nature of traversing through the site and performing transactions. Thank you for providing an easy-to-use service.
I like to take the opportunity to acknowledge and compliment Ramesh Rathod from Credit Cards team for the way he has supported and guided me with my payment issue. Ramesh provided excellent support as he fully understood my situation and helped me with the payment procedure. In fact, I was not responding to bank’s call. But Ramesh sent me a text and was right up there to get me out of the situation. My request to ICICI Bank is to take utmost care of good and talented professional like Ramesh Rathod, as nowadays such a helping and thorough professional is rare in BFSI. Have a great career ahead of you Ramesh! Cheers.
I would like to give my heartiest compliments to Airoli Branch as the person standing just near door guided me with the procedure as I was new to the branch. And impressed with the hospitality of the branch. The security guard was also available at the branch to help out walk-in customers for the deposit procedure.
I would like to thank Mr Jahangir Siddiqui from the Lower Parel Kamala Mills Branch for his quick assistance and patience while dealing with a request which I raised regarding my account. I was short on time and wanted certain documents from the bank and Mr Jahangir was kind enough to do the same for me. I was truly surprised at the quick turnaround time and quality of help. He also stayed back at work well past his daily hours to accommodate my schedule. Experiences like this are what help me stay with ICICI Bank. Privilege Banking Truly.