I wanted to write regarding one of your employees Mr Sami Sheikh, who helped me in settling a fraudulent transaction that happened in my Forex Card. The real definition of Customer Care is being characterised by employees like him. The way he calmed down a disgruntled customer and helped him get what he wanted is applaud worthy.
I am very happy with the kind of service provided by Garima Singh from Indirapuram Branch. She helped me understand the procedure of ECS Mandate. She ensured that my visits to Branch were reduced and I don't have to go through any travel hassles. Now this is called great Customer Service. Very happy! Good job! Keep it up.
I really appreciate the service of Ms. Nagulapati Roja, Phone Banking Team Hyderabad.
I am highly obliged by the help done in closing Fixed Deposit and Credit Card transaction by Ms. Roja.
Thank you madam and best wishes for the future.
Thanks to ICICI Bank for having such Genius and helping Employees.
I am having a Savings account at your Sector-18, Noida Branch. But I am operating most of the time from Ghaziabad as my residence is in Ghaziabad. My account is from Year 1996 and I have recently superannuated from NTPC as Executive Director. I have pleasure in informing you that I am getting very good service in terms of fast action and sincere advice from Privilege Banking team. In this regard I must appreciate Ms. Megha Tonk who is helping me whenever I am having any banking problem.
I thought that we must acknowledge the good service instead of people complaining all the time.