It is with great gratitude that I write this comment. Though it is a fact that the Bank is giving us very good service consistently, yet, on behalf of my staff, I would like to pay my sincere appreciation, especially to Ms Reena Singh, Deputy Branch Manager, Neelam Bata Road Branch, Faridabad. Me and my staff have always eye witnessed and we don’t have words to recap the self-defying services she renders to the Bank's clients. She is a real asset to ICICI Bank and hope that their tribe (Madam Reena like employees) increases. I also express thanks for all other staff in our Bank Branch for their services also.
Yesterday I went to your sector 21C Faridabad branch for opening a fixed deposit. I hardly ever visit a branch as most of my work is done through internet banking. I am very pleased by the customer service provided by the personnel. The deputy manager took proactive interest in guiding me in getting my work done. Special thanks to Mr. Pramod who is very courteous and diligent in his work. I would like to thank you all! Keep up the good work.
I received a fraud call advising that my reward points would be credited on my credit card. He asked for card details, issue date and expiry and then for OTP and CVV no. I refused to share and ended the call. Immediately I called up ICICI customer service and spoke to Saiprasad who helped me to block the card and advised me that bank would never ask for any details from the customer. Further assured that it was a fraud call and would send this number to the business analysis department who would look into this and penalize them if required. Thanks Saiprasad for helping me out and explaining the norms of the bank.
I have long association with ICICI Bank. I have deposited Rs. 30,000 in Sector-10A Gurgaon branch. I had given uncounted notes to my boy to deposit in my account alongwith a voucher of Rs. 30,000. Actually the total amount of money was Rs. 32,000 in the denomination of (1000*17) (500*30). Mr. Parmod Verma Cashier immediately took prompt action, first he inquired from my boy about total amount and then called me up and inquired about the excess amount. He then immediately returned the excess amount to me. Its people like Parmod Verma who help and build our loyalty to the bank. Keep it up the good work, it makes me feel relaxed with the association with ICICI Bank Ltd.
I am your satisfied customer since last several years. I got very efficient services from your bank and your officers come forward to help us in meeting our needs. On 27th May13, I deposited Rs3 Lacs in my saving account for making an FD. On that day I was little disturbed and instead of deposing Rs3 Lac, I deposited Rs.3.5 Lacs and mentioned Rs 3Lacs in deposit form.
After depositing the money and FD form, I came back to my work place. In the mean time, I received the phone call from Mr. Gaurav Kumar and he informed that I have deposited Rs50000 more and I may collect the cash from Bank or he can deposit the cash in my saving account.
It was indeed an honest work done by Mr. Gaurav Kumar. It shows the character he has and upbringing he received from his family/parents. I highly appreciate his honesty and wish him all the great success in his life.
Kindly convey my good wishes to Mr.Gaurav Kumar and all other officers for caring the customers and making your Bank a customer friendly and innovative Bank.