ICICI Bank is a large private sector bank in India offering a diversified portfolio of financial products and services to retail, SME and corporate customers. The Bank has an extensive network of branches and ATMs. It is at the forefront of leveraging technology and offering services through digital channels like mobile and internet banking.
To be the trusted financial services provider of choice for our customers, thereby creating sustainable value for our stakeholders.
To grow our risk-calibrated core operating profit by:
Consolidated Total Assets
Core Operating Profit*
Profit After Tax*
Total Capital Adequacy Ratio
Net Interest Margin*
Increase in Total Deposits year-on-year
Average CASA Ratio*
Retail Portfolio as a proportion of total Portfolio (including non-fund based outstanding)
Growth in Retail Loans year-on-year
*During fiscal 2021; others at March 31, 2021
ICICI Bank launched ‘iMobile Pay’, a payment and banking services app that can be used by customers of any bank, in December 2020. Within five months of the launch, over 2.5 million customers of other banks have activated the app.
ICICI Bank has been recognised as 'India’s Coolest Workplace' by ‘Business Today’ magazine in the Banking, Financial Services and Insurance (BFSI) sector for the fifth year in a row. This ranking is based on the annual survey - ‘India’s Coolest Workplaces’.**
Over 90% of savings account transactions (financial and non-financial) are done through digital channels.***
The Bank is the leader in electronic toll collection transactions done through FASTag with a 35.5% market share by value at the end of fiscal 2021.
ICICI Bank's UPI payments to merchants transactions increased 3.3 times in value and 1.9 times in volume, year-on-year in fiscal 2021.
ICICI Bank launched Video KYC to empower customers to complete the Know Your Customer (KYC) process through video interaction. The Bank is the first in the industry to offer this facility for opening salary accounts, availing a personal loan and a credit card.
The ‘EMI @ Internet Banking’ service of ICICI Bank allows pre-approved customers to convert their high-value online purchases into instant EMIs. The Bank is the first in the industry to introduce this facility.
ICICI Foundation for Inclusive Growth, the CSR arm of the ICICI Group, has trained over 580,000 less privileged individuals since its inception till March 31, 2021, helping them to earn a sustainable livelihood.
ICICI Bank sourced around 90% of all personal loans instantaneously in fiscal 2021.
The Bank issued close to 75% of all credit cards digitally to customers in fiscal 2021.
**Earlier known as ‘Best Companies to Work For'
***Digital transactions include transactions on internet, iMobile, point-of-sale, touch-banking, phone banking and debit card use for e-commerce