International Travel Insurance
Inform our help line numbers to register a claim. You can get in touch with us at the following:
- - We will do whatever is required to get you safe, comfortable and back on your feet as soon as possible.
- - All you need to do is reach out. Use any of the following ways to get in touch, and leave the rest to us.
- In USA and Canada: +1 844 871 1200 (Toll Free)
- From the rest of the world: +91 124 4498778 (Call back facility)
- In India: 1800 102 5721 (Toll Free & Accessible in India only)
- Fax: +91 124 4006674
- Email: icicilombard@falck.com
Claim FAQs
What if I fail to produce the required documents?
Within how many days should the claim for insurance benefit be submitted?
Will my charges be paid directly to service provider or do I need to pay the bill first and then claim it from ICICI Lombard later?
If we need to claim later then what is the process?
Can you please tell me the name of the hospitals in Manchester city (UK) where I can avail your cashless system?
Do you cover ambulance charges also?
I am not sure that I understand the way the health care will be provided. Do you issue a card which will enable treatment in the selected hospitals?
Do we have to contact the ASP in case of illness and/or emergency?
How many providers in the US accept ICICI Lombard's International Travel Insurance?
In case of claims, you need to contact our ASP , Europ Assistance. They have tie-ups with almost all local ASPs in the US, thus making a huge coverage list. They will arrange for the cashless facility for you in the nearest hospital.
For all policies in US or in India, the claims are settled through the ASP Please try the toll free number +1 877 352 7706. For cashless claims we have tied with UHI which is one of the largest medical care providers. They are the global arm of UGH which has covers almost 90% of the US hospitals for medical care assistance. You can show your UHI card and avail cashless facility in US hospitals.
Do my parents need to have the policy papers with them when they are travelling?
I am planning to purchase the policy online and have the papers delivered to the US. We will deliver the papers to your parents in India. You will also be getting an online policy, which would be digitally signed and would be valid throughout the world, once you make a payment the policy would be instantly generated and your parents in India can take printouts immediately.
Even if the policy is lost all you need to do is login to our website through your login id and password and take a printout instantly
How does the reimbursement claim process work?
For reimbursement claims settlement, ASP would check the required claim documents and reimburse payments within 15 days.
Please refer to the reimbursement claim process as below:
Please call us at our insurance claims helpline number:
In USA : +1 877 352 7706 (Toll Free)
In Canada +1 877 352 7693 (Toll Free)
From the rest of the world: +91 22 6787 2010 (Call back facility)
In India: 1800 2666 (Toll Free and Accessible in India only)
Fax:+91 22 6734 7888
Mail the claim form duly filled in with the relevant documents at:
Claims Department,
Europ Assistance
761 Solitaire Corporate Park,
167 Guru Hargovindji Marg,
Chakala, Andheri (E)
What does 'deductible of US$ 100 imply? Does this mean that everytime I get hospitalized or visit a doctor, the first US$ 100 will have to be paid by me?
What is the deductible that you have?
There is a Deductible/Policy Excess of US $ 100. This implies for any claim the first $100 is to be borne by the insured. This deductible is applicable on per illness (complete treatment) basis and not on per visit to the doctor / hospital. However, we do not have any co-pays. Similarly, there is a deductible of $50 for loss of passport and a policy excess of 12 hours in case your airplane is hijacked
If hospitalisation is for more than 2 consecutive days, this benefit can be cleared only once during the policy period:- Does this mean that the insured will have to bear hospitalisation expenses for the first 2 days?
Do you settle my claim when I am back in India?
In case of hospitalisation how will I get a cashless facility?
How do the hospitals across US recognize your Insurance and how do you offer us cashless facility?
What is the process for making a claim under this policy?
Please contact our ASP at the numbers mentioned below to register your claim. The representative will guide you in detail about the claim process and will also provide you with claim form and list of other supporting documents required to process the claim.
In USA: +1 877 352 7706 (Toll Free)
In Canada: +1 877 352 7693 (Toll Free)
From the rest of the world: +91 22 6787 2010 (Call back facility)
In India: 1800 2666 (Toll Free and Accessible in India only)
Fax: +91 22 6734 7888
E-mail: icicilombard@europ-assistance.in
Disclaimer
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