Motor Insurance Claims

In Case of an Accident

  • Note the numbers of the other vehicle involved in the accident, if any
  • Try to note the names and contact details of witnesses, if any
  • Contact our 24x7 call centre and get your claim number / reference number
  • Call centre executive will give you the details of documents required for processing your claim and details of our preferred garage where the vehicle can be repaired
  • File an FIR in the nearest police station in case property damage, bodily injury, theft and major damages

After registering the claim

  • Our customer service manager will contact you within 24 hours of registering the claim
  • Submit the copy of documents to the dealer / CSM and get verified with the originals
  • Our CSM will get the estimate for the repairs of your vehicle and give spot approval after assessment
  • After completion of repair at our preferred garage we will make payment of our share of the loss directly to the garage
  • The insured to pay the excess mentioned in the policy and depreciation, salvage etc informed by the CSM

Documents Required

  • Claim form filled-in and signed
  • A copy of your Vehicles R.C. Book
  • A copy of the Driving License of the person driving at the time of accident

Additional documents required For Theft Claims

  • R.T.O. Paper duly signed from the local R.T.O. Office
  • N.O.C. from Finance Company in case the car is hypothecated
  • Letter of Indemnity & Subrogation from a Notary located near a Local Court

For Third Party Claims

  • M.A.C.T / Legal Notice which would be sent to you by the Third Party
  • Stamp required in case of a company- registered vehicle
  • Original documents to be produced for verification

 

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Disclaimer:
ICICI Bank Limited ("ICICI Bank") with registered office at ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara, 390 007, Gujarat (CIN - L65190GJ1994PLC021012) is a Corporate Agent (Composite, IRDAI Regn No.: CA0112 valid till 31/03/2019) of ICICI Lombard. Insurance is underwritten by ICICI Lombard. Purchase by ICICI Bank’s customer of any insurance products is purely voluntary, and is not linked to availment of any other facility from ICICI Bank. The contract of insurance will be between ICICI Lombard General Insurance Company Limited and the Insured, and not between ICICI Bank and the Insured. ICICI Bank is not liable or responsible for any claim, dispute, liability, loss or shortfall resulting from the scheme. No person shall allow or offer to allow, either directly or indirectly, as an inducement to any person to take out or renew or continue an insurance in respect of any kind of risk relating to lives or property in India, any rebate of the whole or part of the commission payable or any rebate of the premium shown on the policy, nor shall any person taking out or renewing or continuing a policy accept any rebate, except such rebate as may be allowed in accordance with the published prospectus or tables of the insurer."