IVR Banking


Get all your banking needs answered right from your phone. ICICI Bank's Interactive Voice Response Banking is fully automated and at the same time user-friendly.

You can now experience more efficient and hassle-free IVR banking with the conversational Voice BOT service as well. Keep your account details like Account Number/Debit/Credit/Prepaid Card Number and PIN handy with you, for authentication on the IVR. The authentication method may vary from product to product.

IVR Banking

Banking/ Savings Account

Queries handled by IVR:

  • <Option 0> For ATM/Debit Card PIN generation.

  • <Option 1> For the last five transactions.

  • <Option 2> For an E-mail Statement.

  • <Option 3> For User ID.

  • <Option 4> For Cheque or Chequebook related queries.

  • <Option 5> For managing your Debit Card limit.

Note - Your Account Balance will be automatically read out, post Debit Card/Account Number + ATM/Debit Card PIN or Account number + OTP Authentication in IVR

Credit Cards

Queries handled by IVR: 

  • <Option #> To make payment for credit card

  • <Option 0> For ATM/Credit Card PIN generation

  • <Option 1> For the last five transactions

  • <Option 2> For an E-mail Statemen

  • <Option 3> To manage your Credit Card transaction limit

Note - Your Credit Card Outstanding Balance will be automatically read out, post Credit Card + ATM/Credit Card PIN or Credit Card number + OTP Authentication in IVR.

Amazon Card

Queries handled on IVR:

  • <Option #> To make a Credit Card payment
  • <Option 0> For Credit Card PIN generation
  • <Option 1> For the last five transactions
  • <Option 2> For an E-mail Statement
  • <Option 3> To manage your Credit Card limit.

Loss of Card

  • <Option 1> for Blocking
  • <Option 2> for Dispute.
Prepaid Cards

Queries handled on IVR:

  • <Option 1> for the last five transactions
  • <Option 2> to change your mobile number
  • <Option 3> for managing your Credit Card limit.

Loss of Card (Card Blocking/Unblocking)

  • <Option 1> for Blocking
  • <Option 2> for Unblocking
  • <Option 3> for Dispute.

Loans

Queries handled on IVR:

a. Home Loan:

  • <Option 1> for Statement related queries
  • <Option 2> to request for documents / deliverables
  • <Option 3> to make part payment of your Home Loan
  • <Option 4> for pre-closure of a loan
  • <Option 5> for address change
  • <Option 6> to apply for a new loan.

b. Personal Loan / Vehicle Loan:

  • <Option 1> for Statement related queries
  • <Option 2> to request for documents / deliverables
  • <Option 3> for pre-closure of a loan
  • <Option 4> for address change
  • <Option 5> to apply for a new loan.

c. Other Consumer Loans:

  • <Option 1> for Loan Account Statement
  • <Option 2> for a repayment schedule
  • <Option 3> for the principal outstanding and balance tenure
  • <Option 4> for the Interest certificate
  • <Option 5> for a Loan Agreement copy.

Loan Against Security, Flexi Cash and Overdraft products. Query on your Home Finance Fixed Deposits.

I-direct, Demat

Queries handled on IVR:

I-direct:

  • <Option 1> for Placing order

 <1> For placing an order in Equity

 <2> For placing an order in Future and Options

 <3> For placing an order in IPO/MF/Bonds

 <4> For placing an order in Currency derivatives.

  • <Option 2> for queries on ICICI direct.com

<1> For How to Trade? (Currently unavailable)

<2> For Statement

<3> For Password

<4> For Account opening status

<5> To apply for a new account. (Currently unavailable)

Demat:

<1> for Statement

<2> Request for Instruction Booklet(TIFD)

<3> Client-master list

<4> Transfer script (Speak to transfer).

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