EazyPay Collect - Merchants FAQs

A. New to EazyPay Collect


a. What are the various features of EazyPay Collect module? How can it benefit us?

EazyPay Collect mobile application allows you to raise a collect request from your customer with their VPA. You will also be notified when customers respond to your collect request. You can also navigate to the "Transaction History" screen on your application to view the Collect requests you have raised in the past, the status of each transaction and the ability to re-raise a failed transaction.


b. We don’t have any point-of-sale systems or any other facility for online payments. Can we still accept payments through EazyPay Collect?

Yes, you can. EazyPay Collect is independent of any card accepting infrastructure. It uses UPI facility to allow you to accept digital payments.


c. Can merchants not based in India collect payments through EazyPay Collect?

Currently, EazyPay Collect is available only for India based merchants and facilitates payments only in Indian Rupees.


d. What are the pre-requisites for EazyPay Collect registration?

You need to first open a Current Account with ICICI Bank. Currently EazyPay Collect usage will be restricted to India based merchants and Indian Rupee payments.


e. Does EazyPay Collect registration happen automatically after our ICICI Bank Current Account gets activated?

No, EazyPay Collect follows a separate registration process and takes place after activation of your Current Account. You can get in touch with your Relationship Manager (RM) for more details.


f. How long will it take to complete the registration?

After acceptance of all the necessary forms, your application will be processed by multiple internal teams. Once the approval process is completed, your registration will become active and you will receive a notification for the same. You can then download the EazyPay Collect mobile application from the app store and start accepting digital payments. The entire process would generally take between 2-3 days post receipt of application forms.

B. Already registered for EazyPay Collect


a. How do I raise a collect request on a customer?

On the home page of the mobile application, you have the option to enter item-wise details and associated amounts. Once you have the total amount, you can navigate to the next screen by clicking on “Proceed”. Here, you can enter the customer’s VPA and the time limit by when the customer can respond. If you choose “Pay Immediately”, the customer has to respond immediately. A limit will be set for each merchant for a pre specified period. Once the total amount collected crosses 80% of the limit, an alert notification will be sent to you.


b. When will our account get credited for all successful payments?

For all successful transactions, your Current Account will get credited immediately


c. If a customer does not respond to the Collect Pay, how will it be handled by EazyPay Collect?

Once the due date of an invoice has passed, the Collect Pay will be treated as failed. You have the option to re-raise the same invoice by choosing the transaction from the Transaction History and clicking on "Retry".


d. Who should we contact for specific queries regarding transactions?

For any queries related to your EazyPay Collect account, you can contact your Relationship Manager.

C. FAQs for in app payments


a. What are the various features of ICICI Bank Quick Checkout for in-app payments? How can it benefit us?

With ICICI Bank Quick Checkout, customers can make payments without leaving your mobile application or being re-directed to another page for the second factor of authentication. This increases transaction success rates significantly and improves customer payment experience.


b. How do I register for ICICI Bank Quick Checkout?

You can now avail the benefits of collecting payments through UPI by installing ICICI Bank’s Quick Checkout Software Development Kit (SDKs). To register for Quick Checkout SDKs, please get in touch with your ICICI Bank Relationship Manager or write to us at


c. What is the integration process for the Quick Checkout?

The integration process is simple. Post the registration, we will provide you with the necessary libraries and an integration document which is self-explanatory. In addition, our technology teams will assist in the integration effort where required.


d. What is the customer payment experience on my mobile application with the Quick Checkout?

The customers complete their shopping on your m-commerce enabled mobile application and choose “Pay By UPI” on the payments page. You need to enable this additional payment option on your payments page. They will be presented with their registered Virtual Payment Addresses that they may have registered within the Pockets mobile application installed on the same device and registered on the same mobile number. They will also be presented with Virtual Payment Addresses that they may have registered when they transacted on another merchant mobile application using ICICI Bank Quick Checkout on the same device and registered mobile number. The customer chooses their preferred VPA. They can optionally add additional accounts if they wish by clicking on “Add more accounts to my UPI wallet”. They can also choose to enter the VPA of any other PSP that they may be using in the text box presented under the title “Enter Other VPA”. They then enter the PIN associated with this account and they will be re-directed to the transaction confirmation page on your mobile application.


e. When will our account get credited for all successful payments?

For all successful transactions, your Current Account will get credited immediately


f. Who should we contact for specific queries regarding transactions carried out on the Quick Checkout library?

For any queries related to your Quick Checkout, you can contact your Relationship Manager

D. FAQs for Website


a. How can I accept UPI payments on my e-commerce website?

You can integrate with our APIs, to avail the benefits of collecting payments through UPI for your e-commerce enabled website.


b. How do I register to avail of these API services?

The registration process is simple and hassle-free. Please get in touch with your ICICI Bank Relationship manager or write to us at


c. What is the integration process for the APIs?

The integration process is simple. Post the registration, we will provide you with the necessary integration document which is self-explanatory. In addition, our technology teams will assist in the integration effort where required.


d. What is the customer payment experience on my mobile application with the Quick Checkout?

The customer completed their shopping on your portal and choose “Pay By UPI” on the payments page. You need to enable this additional payment option on your payments page. They will be presented with a text box to enter their Virtual Payment Addresses. They will receive a notification on their PSP mobile applications where they will authorize the transaction. We will send you a confirmation that the transaction has been successfully authorized. You can then present the transaction success screen to the customer.


e. When will our account get credited for all successful payments?

For all successful transactions, your Current Account will get credited immediately


f. Who should we contact for specific queries regarding transactions carried out via these APIs?

For any queries related to the UPI APIs, you can contact your Relationship Manager