MPIN generation FAQs

What is MPIN?


MPIN is a 4-digit code used to authenticate your IMPS transactions while doing transactions on National Unified USSD Platform (NUUP) or ICICI Bank’s Call to Pay service to make bill payments.

Where can I use this MPIN?


MPIN can be used to authorise IMPS transactions on NUUP and Call to Pay service.

What if my mobile number is not registered for mobile banking?


This service is not available for customers whose mobile number is not registered for mobile banking.

How can I register my mobile number for mobile banking?


Visit your nearest ICICI Bank branch or ICICI Bank ATM to register your number for mobile banking.

Can my ATM PIN and MPIN be same?


Yes, ATM PIN and MPIN can be the same. However, for security reasons we recommend that ATM PIN and MPIN should be different.

How can I re-generate my MPIN if I have forgotten it?


In case you have forgotten you MPIN, a new MPIN can be re-generated by following the process to generate MPIN.

What is the process to generate MPIN?


  1. Go to MPIN generation link.
  2. Enter your 12-digit account number.
  3. An OTP will be sent on your mobile number registered with this account.
  4. Enter the OTP and set your 4-digit MPIN.
  5. Verify the transaction using grid card values as indicated.

Is this process valid for current account customers as well?


Yes this process is valid for current account customers also, if their mobile number is registered for mobile banking.