mPassbook FAQs

What can I do using mPassbook?


You can view your Account balance and transactions of Savings Account, Credit Card and PPF Account.

 

Features

  1. Get your account statement anywhere any time.
  2. Facility to tag transactions and add personalized remarks for transactions.
  3. Search and filter to find a transaction.
  4. Offline mode. (Updates available till last Sync for Android)
  5. Real time transaction updates

Do I need to have a Savings bank account for availing mPassbook facility?


Yes, You will need an ICICI Bank Savings Account to use the app.

Are there any charges for this facility?


No there are no charges for using this facility.

I have downloaded the application, how can I activate it?


Once you have download the application, you need to follow the below steps

 

-Step 1: Enter your 10 digit Registered Mobile Number with the Bank.

-Step 2: A six digit OTP (One time password) will be sent on your registered Mobile Number.

 

-Step 3 :Enter the six digit OTP and click on Proceed

 

-Step 4 :Once OTP is validated, You have to set your four digit Numeric PIN to access the app every time you login to the application.

 

-Step 5: Enter the four digit PIN to enter the application

I did not receive the OTP, What to do?


If you don't receive the OTP, Please contact ICICI Bank Customer Care.

I am not able to see all my accounts, What to do?


Please try Refreshing the application once and if the issue still persists, please contact ICICI Bank Customer Care to check the accounts linked with your User ID

I am not able to see my latest transactions, What to do ?


Please refresh the application by clicking on the Menu option on your phone and click on Refresh option.

How to change my login PIN?


You can change your login pin from Settings option

I forgot my Login Pin, how to reset it?


You cannot reset the PIN, You will need to uninstall and reinstall the application again.

How to tag a Transaction?


Click on the transaction you want to tag and you will get an option of Add Comment, Addyour personalised comment and click on save. The transaction has been tagged successfully.

Can I do any financial transaction like Credit Card Payment, Fund transfer etc ?


No, this app is only a Digital Passbook for you. Kindly use ICICI Bank iMobile application for making payments & fund transfer.

What should I do if I have more queries?


If you have any more queries which is not included above please drop us a line at mobileapps@icicibank.com and we shall get back to you.