iTrack Mobile App FAQs
What is the meaning of the various icons present at the bottom of the screen?
Search icon - Open search screen.
History icon - View previously searched deliverable status.
Favourites icon - View deliveries set as Favourite.
Help icon - Displays common customer queries and other useful information for app usage.
Contact Customer Care icon - Displays customer care email-id & list of customer care phone numbers.
How do I search for my dispatch status?
You can select and enter any one of the following criteria to search for your dispatch status -
- Account Number - you can enter either your Savings Account number/Current Account Number/ Loan Account number/ Demat Account Number.
- Airway Bill Number - Bank will send you an SMS with the Airwaybill number, if applicable.
What is the meaning of the Various Status?
Stage Name : Shipment dispatched
Your deliverable has been dispatched from ICICI Bank via Courier/ Post.
Stage Name : In-Transit, Awaiting Delivery information
Your deliverable is in transit. Awaiting detailed information from dispatch agency.
Stage Name : Shipment Delivered
Your shipment has been delivered to the given address / Branch. Details of the delivery have been displayed in the application.
Stage Name : Contact Customer care or Nearest ICICI Bank Branch
Contact Customer Care centre or Nearest ICICI Bank Branch for further details of your deliveries.
Stage Name : Undelivered, Returned to Bank
Your Shipment was not delivered after multiple attempts and has been returned to ICICI Bank. Kindly contact Customer Care or nearest ICICI Bank Branch to place a re-dispatch request.
Status of the most recent 5 deliverables dispatched in the past 90 days can be tracked through the mobile application.
There may be a lag in updating the delivery information from couriers. Most recent information available in the system will be displayed to you.
Currently only Airway bill number based search is availabe for tracking the status for Memorandum of deposit ( fixed deposit) and TDS ( tax deducted at source) certificate.
In case a deliverable is dispatched through post, stage will be displayed as "Dispatch through post" only. No further status will be available / updated.