Insta Banking FAQs
If a customer visits teller counter directly & quotes account number, what needs to be done?
Teller needs to access the Insta Banking Link through I view & check pending financial transactions. Print the slip for deposit/ note the token number for withdrawal. Post completion of formalities, process the transaction through ICITPU menu option in I Core.
On which desk should the funds transfer transaction be completed?
Funds Transfer transaction should be completed at the May I help you Desk. Printing the slip, conducting due verification & posting the transaction should be completed across the counter.
In case a customer has multiple financial transactions. For example 1 Funds Transfer & 2 Cash transactions & customer reaches May I help you Desk, then May I help you desk official can print all the relevant slips & hand over to the customer.
If the Insta Banking link through I-View is not functional, what should I do?
Log a call on I-View issues through I-helpdesk to report an error SR Type: IT APPLICATION CALLS_I-View_Report an Issue-I-View In Creation field - Application Category, branch needs to select drop down “Insta banking – Customer as maker”.
I am unable to raise SR through the insta banking link on I-View ?
Through this link, you can raise SR for transactions logged through mobile application only. Check if your login id is mapped to FCRM. If it is not, please raise a LAM for FCRM Login. In case you are still facing an issue, please log a call under I View issues & report an error.