ICICI Video Banking FAQs

What is ICICI Bank Video Banking on mobile?

It is ICICI Bank mobile application which enables customers to connect face to face with ICICI Bank Customer Care executive through video calls and resolve their queries on the go, ’Round The Clock’. This application is currently enabled for Privilege, Wealth and NRI customers of ICICI Bank.

Is this facility available 24x7 and 365 days?

Yes, this facility is enabled “Round The Clock” in order to meet the needs and requirements of our customers.

Is this facility available in all mobile platforms?

Currently this facility is enabled for users in Android and iOS platform only. We shall explore in other mobile platforms basis growing demand.

How to avail this facility/download the app?

Android users can download this app from Google play store and iOS users can download the same from Apple store.


Once the app is downloaded, customers using their debit card and PIN can authenticate and connect to video call with customer care executive.

What are the requirements or mobile specifications for accessing Video Banking on mobile app?

The mobile device should have the following:

  • A smart phone with Android Operating System or iOS - iPhone users
  • Android operating system 4 and above / iOS version 6 and above
  • The instrument must have a front camera
  • Internet (3G and above) / Wi Fi connectivity

Can I access from multiple mobile phones or only one mobile phone?

Customer can download the app in any of their mobiles and can avail this facility.

How secure is the mobile app?

The application is made secure through (SSL) certificate.

Are there any charges applicable for availing this service?

This facility is free of cost, currently no charges are levied to customers for using this facility.