ICICI Video Banking FAQs
What is ICICI Bank Video Banking on mobile?
It is ICICI Bank mobile application which enables customers to connect face to face with ICICI Bank Customer Care executive through video calls and resolve their queries on the go, ’Round The Clock’. This application is currently enabled for Privilege, Wealth and NRI customers of ICICI Bank.
In addition, the app also helps new customers with video verification when applying for an ICICI Bank Savings Account.
What are the requirements or mobile specifications for accessing Video Banking on mobile app?
The mobile device should have the following:
- A smart phone with Android Operating System or iOS - iPhone users
- Android operating system 4 and above / iOS version 6 and above
- The instrument must have a front camera
- Internet (3G and above) / Wi Fi connectivity
When do I have to proceed with video verification?
You first need to apply for a savings account by visiting www.icicibank.com on your desktop or mobile browser. Once you have completed the savings account application form, you will be asked to download the ICICI Bank Video Banking app for video verification. In the app, select the "New Customer" tab to proceed with video verification.
What is the next step after the video verification is completed?
After you have completed the video verification, our executive will contact you within 3 working days to complete the account opening process. The savings account will be activated once the KYC documents have been collected and welcome kit is dispatched by ICICI Bank.