ICICI Video Banking FAQs

What is ICICI Bank Video Banking on mobile?


It is ICICI Bank mobile application which enables customers to connect face to face with ICICI Bank Customer Care executive through video calls and resolve their queries on the go, ’Round The Clock’. This application is currently enabled for Privilege, Wealth and NRI customers of ICICI Bank.
In addition, the app also helps new customers with video verification when applying for an ICICI Bank Savings Account.

Is this facility available 24x7 and 365 days?


Yes, this facility is enabled “Round The Clock” in order to meet the needs and requirements of our customers.

Is this facility available in all mobile platforms?


Currently this facility is enabled for users in Android and iOS platform only. We shall explore in other mobile platforms basis growing demand.

How to avail this facility/download the app?


Android users can download this app from Google play store and iOS users can download the same from Apple store.

 

Once the app is downloaded, customers using their debit card and PIN can authenticate and connect to video call with customer care executive.

What are the requirements or mobile specifications for accessing Video Banking on mobile app?


The mobile device should have the following:

  • A smart phone with Android Operating System or iOS - iPhone users
  • Android operating system 4 and above / iOS version 6 and above
  • The instrument must have a front camera
  • Internet (3G and above) / Wi Fi connectivity

Can I access from multiple mobile phones or only one mobile phone?


Customer can download the app in any of their mobiles and can avail this facility.

How secure is the mobile app?


The application is made secure through (SSL) certificate.

Are there any charges applicable for availing this service?


This facility is free of cost, currently no charges are levied to customers for using this facility.

When do I have to proceed with video verification?


You first need to apply for a savings account by visiting www.icicibank.com on your desktop or mobile browser. Once you have completed the savings account application form, you will be asked to download the ICICI Bank Video Banking app for video verification. In the app, select the "New Customer" tab to proceed with video verification.

What details do I need to initiate a video call?


To initiate a video call, you need an Application ID (received by you on SMS or Email), your mobile number and your Date of Birth as provided in the application form.

What documents are needed to be uploaded for video verification?


Before initiating the video verification, you need to upload the following documents through the video banking app:

  • Identity proof
  • Address proof
  • Signature along with Application ID written on a piece of white paper
  • Portrait Selfie

What is the next step after the video verification is completed?


After you have completed the video verification, our executive will contact you within 3 working days to complete the account opening process. The savings account will be activated once the KYC documents have been collected and welcome kit is dispatched by ICICI Bank.

I am not able to proceed with video verification despite multiple attempts. What should I do?


Please check your internet connectivity and ensure you are connected to internet via 3G/4G or Wifi enabled smartphone/ tablet.

My video call got disconnected while completing my verification


You can call us again to complete the verification process.

I got disconnected from the app while proceeding with my application.


You can resume your application by entering your Application ID, mobile number and Date of Birth in the ‘New Customer’ tab.

What should I do if the video call quality is poor?


You will need to check your internet connectivity network. Retry the video call once the access to Internet stabilises.